{"id":47432,"date":"2022-10-03T17:54:17","date_gmt":"2022-10-03T22:54:17","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/platform\/dcx-digital-customer-experience\/"},"modified":"2026-05-13T11:48:00","modified_gmt":"2026-05-13T16:48:00","slug":"dcx-digital-customer-experience","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/dcx-digital-customer-experience\/","title":{"rendered":"DCX | Digital customer experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47432\" class=\"elementor elementor-47432 elementor-27760\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-701fc48 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"6447\" data-id=\"701fc48\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-181173a e-con-full e-flex e-con e-child\" data-eae-slider=\"98142\" data-id=\"181173a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f140da8 e-con-full e-flex e-con e-child\" data-eae-slider=\"34953\" data-id=\"f140da8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:50,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d112ee elementor-widget elementor-widget-heading\" data-id=\"7d112ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">DCX | DIGITAL CUSTOMER EXPERIENCE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a1c081 my-class2 elementor-widget elementor-widget-text-editor\" data-id=\"7a1c081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Strengthen end-to-end journeys to meet customer expectations across digital interactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-232e0b7 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"232e0b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST A DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d21a750 e-con-full e-flex e-con e-child\" data-eae-slider=\"81489\" data-id=\"d21a750\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:50,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-aa6e525 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"4405\" data-id=\"aa6e525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-38a3e31 e-con-full e-flex e-con e-child\" data-eae-slider=\"79993\" data-id=\"38a3e31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a40e55d elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a40e55d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Smartflex\u2019s DCX layer empowers utilities to create compelling, end-to-end journeys to meet customer expectations across every interaction.<br \/><br \/>The solution streamlines customer interactions thanks to cognitive capabilities that turn data into personalized actions delivered through digital channels and a self-service platform. The DCX layer offers enhanced capabilities such as omni-channel communications, chatbots, and online sales functionalities to boost the digital customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7761c7c elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"7761c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop-1024x454.png\" class=\"attachment-large size-large wp-image-47437\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop-1024x454.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop-300x133.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop-768x340.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop-350x155.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-desktop.png 1241w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e707abe elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"e707abe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"776\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile-1024x776.png\" class=\"attachment-large size-large wp-image-47433\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile-1024x776.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile-300x227.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile-768x582.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile-350x265.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/open-smartflex-dcx-at-a-glance-mobile.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d82b28f e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"14015\" data-id=\"d82b28f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3a49912 e-con-full e-flex e-con e-child\" data-eae-slider=\"77742\" data-id=\"3a49912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-87fc0cc e-con-full e-flex e-con e-child\" data-eae-slider=\"44112\" data-id=\"87fc0cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9286f81 elementor-widget elementor-widget-heading\" data-id=\"9286f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What do we do?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b635b3 elementor-widget elementor-widget-text-editor\" data-id=\"1b635b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Empower your company to achieve high levels of customer satisfaction<\/li><li>Help to create fluent interactions with utility customers through different digital channels<\/li><li>Help utilities implement innovative strategies to interact with their customers<\/li><li>Allow utilities to anticipate their customers\u2019 needs<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1a1cbb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"f1a1cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/#form\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST A DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7930fe3 e-con-full e-flex e-con e-child\" data-eae-slider=\"2063\" data-id=\"7930fe3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97dfd85 elementor-widget elementor-widget-text-editor\" data-id=\"97dfd85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Utilities can reduce their call center costs by approximately 64% with Open\u2019s latest innovation, Proactive Interactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-64f518e e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"47232\" data-id=\"64f518e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d0930 elementor-widget elementor-widget-heading\" data-id=\"58d0930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discover other components<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-43edf6a e-con-full e-flex e-con e-child\" data-eae-slider=\"90401\" data-id=\"43edf6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5a0af11 e-con-full e-flex e-con e-child\" data-eae-slider=\"12823\" data-id=\"5a0af11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-548daf7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"548daf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/customer-information-system\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer information system<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4b96ed0 e-con-full e-flex e-con e-child\" data-eae-slider=\"63283\" data-id=\"4b96ed0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc29f1b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"fc29f1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/meter-data-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Meter data management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b2acb1f e-con-full e-flex e-con e-child\" data-eae-slider=\"26783\" data-id=\"b2acb1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb4168 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ccb4168\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/platform\/mobile-workforce-management\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mobile workforce management<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0374b55 e-con-full e-flex e-con e-parent\" data-eae-slider=\"64850\" data-id=\"0374b55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-113aaaa elementor-widget elementor-widget-template\" data-id=\"113aaaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"single-page\" data-elementor-id=\"43007\" class=\"elementor elementor-43007 elementor-37142 elementor-37142\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-fc30fe0 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"45315\" data-id=\"fc30fe0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b25b35c e-con-full e-flex e-con e-child\" data-eae-slider=\"4501\" data-id=\"b25b35c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a742e2 elementor-widget elementor-widget-heading\" data-id=\"4a742e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div 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