{"id":45288,"date":"2025-06-13T14:52:15","date_gmt":"2025-06-13T19:52:15","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/can-ai-boost-collections-real-life-case\/"},"modified":"2025-06-13T14:52:15","modified_gmt":"2025-06-13T19:52:15","slug":"can-ai-boost-collections-real-life-case","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/can-ai-boost-collections-real-life-case\/","title":{"rendered":"Can AI boost collections? Real-life case"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"45288\" class=\"elementor elementor-45288 elementor-40792\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-550fbe0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"53655\" data-id=\"550fbe0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afeeffd\" data-eae-slider=\"96819\" data-id=\"afeeffd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab79fea elementor-widget elementor-widget-heading\" data-id=\"ab79fea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Artificial intelligence is rapidly proving its value as a driver of financial health in the utility sector. Beyond automation, AI enables smarter, data-driven decisions that directly impact profitability. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-b4086ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"33835\" data-id=\"b4086ea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75d294d\" data-eae-slider=\"58613\" data-id=\"75d294d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad63b6d elementor-widget elementor-widget-text-editor\" data-id=\"ad63b6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One powerful example lies in the collections process: by analyzing usage and payment behavior, AI can identify high-risk accounts and guide targeted recovery efforts. As the number of service disconnections increases, along with the strain on field crews, AI-powered automation offers a way to maximize recovery while minimizing operational burden and cost.<\/p><p>One of our customers successfully overhauled its collection strategy using AI and automation. They shifted from a premises-based to a customer-based segmentation model to better prioritize accounts with high-value debts. The company automated key activities like debt analysis, work order creation, and closure. By integrating billing, payments, and field service, they enabled real-time cancellation of shut-off orders as soon as a payment was received, eliminating unnecessary site visits and improving resource deployment.<\/p><p>The results were substantial: 100% of the manual effort for collection analysis and assignment was eliminated, while the effort to assign or cancel work orders dropped by 66%. Unassigned shut-off orders fell from 53% to 22%, and the company saved up to $1 million in 2024 by avoiding unnecessary disconnection activity.<\/p><p>AI is not just a tool for efficiency; it&#8217;s a strategic lever for cost reduction, revenue protection, and smarter operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6c20e7b e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"15220\" data-id=\"6c20e7b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fea296a elementor-widget elementor-widget-html\" data-id=\"fea296a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"hs-cta-embed hs-cta-simple-placeholder hs-cta-embed-192784733721\"\r\n  style=\"max-width:100%; max-height:100%; width:800px;height:348px\" data-hubspot-wrapper-cta-id=\"192784733721\">\r\n  <a href=\"https:\/\/cta-service-cms2.hubspot.com\/web-interactives\/public\/v1\/track\/redirect?encryptedPayload=AVxigLK4W%2Fqz3ZD8lJvqUjsfGOiG%2FmdFW%2FMchuGvUGtKFbXf%2BeEVfN4LkZ6nGkLkDGqrBZJ90h45SF9ijAQslewK4T1niJdiv0Hm72f8FPlZFLgjvlPeeembUZ5q1yqhdLNj4UOHIIZOWms5nDw%2FDvL0vuVU8rOFI%2F0S%2FBV8NNlxiKnqsbS0MK1TRXsL9ToM6VAobWgqMcnqceg%3D&webInteractiveContentId=192784733721&portalId=2545432\" target=\"_blank\" rel=\"noopener\" crossorigin=\"anonymous\">\r\n    <img decoding=\"async\" alt=\"Is your utility ready to lead with AI&mdash;cutting costs and improving CX without a full overhaul?\" loading=\"lazy\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2545432\/interactive-192784733721.png\" style=\"height: 100%; width: 100%; object-fit: fill\"\r\n      onerror=\"this.style.display='none'\" \/>\r\n  <\/a>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2a59f4b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"86189\" data-id=\"2a59f4b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fcaed7 elementor-widget elementor-widget-heading\" data-id=\"4fcaed7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Go beyond the success story. You've seen AI's power in action, but implementing technology without a robust strategy can lead to significant setbacks. Ensure your AI investments pay off.\n\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389e18b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"389e18b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/why-do-ai-projects-fail-in-utilities\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prevent AI Project Failure<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence is rapidly proving its value as a driver of financial health in the utility sector. Beyond automation, AI enables smarter, data-driven decisions that directly impact profitability. One powerful example lies in the collections process: by analyzing usage and payment behavior, AI can identify high-risk accounts and guide targeted recovery efforts. As the number of service disconnections increases, along with the strain on field crews, AI-powered automation offers a way to maximize recovery while minimizing operational burden and cost.<\/p>\n","protected":false},"author":9,"featured_media":45289,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9465],"tags":[9472],"class_list":["post-45288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles-en-emea","tag-emea-en-emea","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Can AI boost collections? Real-life case | Open Intelligence<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can AI boost collections? Real-life case\" \/>\n<meta property=\"og:description\" content=\"Artificial intelligence is rapidly proving its value as a driver of financial health in the utility sector. Beyond automation, AI enables smarter, data-driven decisions that directly impact profitability. One powerful example lies in the collections process: by analyzing usage and payment behavior, AI can identify high-risk accounts and guide targeted recovery efforts. As the number of service disconnections increases, along with the strain on field crews, AI-powered automation offers a way to maximize recovery while minimizing operational burden and cost.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/can-ai-boost-collections-real-life-case\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Intelligence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OpenSmartflex\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-13T19:52:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/no-cache.hubspot.com\/cta\/default\/2545432\/interactive-192784733721.png\" \/>\n<meta name=\"author\" content=\"Oscar Garcia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:site\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oscar Garcia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/can-ai-boost-collections-real-life-case\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/can-ai-boost-collections-real-life-case\/\"},\"author\":{\"name\":\"Oscar Garcia\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/person\/43d525f6634d15ab4484ee51612ef69a\"},\"headline\":\"Can AI boost collections? 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