{"id":45304,"date":"2025-08-21T08:24:20","date_gmt":"2025-08-21T13:24:20","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/dual-innovation-roadmap\/"},"modified":"2025-08-21T08:24:20","modified_gmt":"2025-08-21T13:24:20","slug":"dual-innovation-roadmap","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/dual-innovation-roadmap\/","title":{"rendered":"Dual Innovation Roadmap"},"content":{"rendered":"\t\t
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A two-pronged strategy that allows utilities to move at two speeds: one to adopt AI capabilities while minimizing operational risk, and the other to promote a structured transition away from CIS legacy systems to modern platforms.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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AI Path<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CIS Modernization Path<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Train Teams & Prepare the Organization <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/path><\/path><\/g><\/path><\/path><\/g><\/rect><\/rect><\/path><\/path><\/line><\/path><\/line><\/path><\/line><\/line><\/line><\/line><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/path><\/path><\/g><\/path><\/path><\/g><\/rect><\/rect><\/path><\/path><\/line><\/path><\/line><\/path><\/line><\/line><\/line><\/line><\/path><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Build a strong foundation by:
Developing AI Literacy Programs<\/strong> for all levels, from leadership to frontline staff.
Initiating a Change Management Program,<\/strong> guaranteeing new tools adoption, and an innovation mindset.
Defining an Ethical AI Governance,<\/strong> ensuring fairness, transparency, and accountability.
Identify & Empower AI Champions<\/strong> who can drive adoption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Understand the Current CIS System's Constraints and Opportunities <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/polyline><\/polyline><\/circle><\/circle><\/rect><\/polyline><\/g><\/line><\/line><\/line><\/line><\/rect><\/polyline><\/polygon><\/line><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/polyline><\/polyline><\/circle><\/circle><\/rect><\/polyline><\/g><\/line><\/line><\/line><\/line><\/rect><\/polyline><\/polygon><\/line><\/line><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Identify limitations by:
Assessing Technical Debt<\/strong> to quantify the cost, risk, and limitations of legacy systems.
Implementing Process Mapping and Bottleneck Analysis<\/strong> to identify operational inefficiencies that a modern system could eliminate.
Implementing AI Readiness Gap Analysis<\/strong> to compare current capabilities against what\u2019s required for future AI use cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Evaluate the State of Your Data <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/line><\/path><\/path><\/path><\/path><\/path><\/circle><\/circle><\/circle><\/rect><\/rect><\/rect><\/circle><\/circle><\/circle><\/circle><\/circle><\/polyline><\/line><\/line><\/line><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/line><\/path><\/path><\/path><\/path><\/path><\/circle><\/circle><\/circle><\/rect><\/rect><\/rect><\/circle><\/circle><\/circle><\/circle><\/circle><\/polyline><\/line><\/line><\/line><\/line><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Ensure your data assets are ready, reliable, and accessible by:
Conducting a Comprehensive Data Audit<\/strong> to understand what data you have and what you need to automate repetitive processes.
Initiating the Implementation of Robust Data Governance<\/strong> to guarantee quality, security, and privacy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shift Your Mindset <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/path><\/path><\/path><\/g><\/path><\/path><\/g><\/path><\/g><\/path><\/path><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/path><\/path><\/path><\/g><\/path><\/path><\/g><\/path><\/g><\/path><\/path><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Redefine what a modern CIS should enable:
From System of Record to System of Engagement:<\/strong> to proactively engage with customers.
Promote Data as a Strategic Asset:<\/strong> to foster the foundation for predictive insights.
Customer Journey Reimagination:<\/strong> to map the ideal, AI-powered customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Deploy Smart Agents for Automation <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/path><\/path><\/path><\/line><\/line><\/line><\/circle><\/path><\/circle><\/g><\/g><\/path><\/circle><\/g><\/path><\/circle><\/g><\/path><\/circle><\/g><\/line><\/circle><\/g><\/g><\/path><\/path><\/path><\/path><\/line><\/line><\/path><\/path><\/g><\/path><\/path><\/g><\/line><\/line><\/g><\/path><\/path><\/path><\/ellipse><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/path><\/path><\/path><\/line><\/line><\/line><\/circle><\/path><\/circle><\/g><\/g><\/path><\/circle><\/g><\/path><\/circle><\/g><\/path><\/circle><\/g><\/line><\/circle><\/g><\/g><\/path><\/path><\/path><\/path><\/line><\/line><\/path><\/path><\/g><\/path><\/path><\/g><\/line><\/line><\/g><\/path><\/path><\/path><\/ellipse><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Start delivering tangible value by:
Automating Citizen-Facing Services<\/strong> to handle common inquiries 24\/7.
Implementing Internal Helpdesks<\/strong> to support back office and CSRs.
Leveraging Robotic Process Automation (RPA)<\/strong> to automate routine, rules-based back-office tasks.
Optimizing Field Operations<\/strong> to optimize routes and crews\u2019 efficiency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Evaluate Future-Ready Platforms <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/rect><\/line><\/circle><\/circle><\/circle><\/circle><\/circle><\/polyline><\/line><\/line><\/line><\/line><\/g><\/line><\/line><\/line><\/line><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/rect><\/line><\/circle><\/circle><\/circle><\/circle><\/circle><\/polyline><\/line><\/line><\/line><\/line><\/g><\/line><\/line><\/line><\/line><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Assess CIS platforms designed for scalability and intelligence:
Identify all-in-one Platforms<\/strong> that serve as a single source of truth and offer holistic management of customer processes.
Prioritize Cloud-Native & SaaS<\/strong> to ensure flexibility, reduce maintenance overhead, and enable continuous updates.
Evaluate Embedded AI\/ML Capabilities<\/strong> in modern platforms to accelerate time-to-value.
Consider Smart Workflows and Rule Engines<\/strong> tools to support easy deployment of new services and service-to-cash capabilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Use ML to Predict, Personalize & Optimize <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/path><\/line><\/line><\/path><\/path><\/path><\/line><\/line><\/line><\/line><\/line><\/line><\/path><\/g><\/path><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/path><\/line><\/line><\/path><\/path><\/path><\/line><\/line><\/line><\/line><\/line><\/line><\/path><\/g><\/path><\/polyline><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once you have clean data, move from reactive to proactive operations by:
Implementing Predictive Maintenance<\/strong> to enable proactive repairs and reduce downtime.
Piloting AI-Assisted Decision Support<\/strong> to provide tools that help staff daily activities.
Using Demand & Load Forecasting<\/strong> to predict energy, water, or transit usage.
Personalizing Community Communications<\/strong> to proactively notify relevant information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Plan and Execute a CIS Transformation <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/circle><\/path><\/path><\/line><\/line><\/polygon><\/line><\/path><\/polyline><\/g><\/line><\/line><\/line><\/path><\/circle><\/circle><\/path><\/polyline><\/g><\/polygon><\/line><\/line><\/g><\/g><\/g><\/svg><\/span>\n\t\t\t<\/circle><\/path><\/path><\/line><\/line><\/polygon><\/line><\/path><\/polyline><\/g><\/line><\/line><\/line><\/path><\/circle><\/circle><\/path><\/polyline><\/g><\/polygon><\/line><\/line><\/g><\/g><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Develop and implement a strategic plan:
Adopt a Phased Rollout Strategy<\/strong> to minimize risk, manage complexity, and demonstrate early wins.
Implement Agile Project Management<\/strong> to allow flexibility, iterative development, and continuous stakeholder feedback.
Create a Data Migration Plan:<\/strong> to cleanse, transform, validate, and migrate data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"\"<\/figure>

By designing a long-term roadmap that balances stability and innovation,<\/h3>

utilities can focus on experimenting with and deploying new AI features while transforming core systems.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Meaningful change doesn\u00b4t have to be disruptive; it must be strategic, creating a powerful engine for growth and resilience.<\/p>

Ready to activate your roadmap? contact us to navigate your journey from immediate operational wins to long-term strategic transformation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\r\n\r\n\r\n\r\n\"Is\r\n\r\n<\/a>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.<\/p>\n","protected":false},"author":9,"featured_media":45306,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9466],"tags":[9469,9479,9480,9481,9472,9482,9483,9475,9484,9485,9486,9477],"class_list":["post-45304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infographics-en-emea","tag-ai-en-emea","tag-cis-en-emea","tag-cx-en-emea","tag-dcx-en-emea","tag-emea-en-emea","tag-ex-en-emea","tag-holistic-cis-en-emea","tag-smartflex-en-emea","tag-software-en-emea","tag-software-solution-en-emea","tag-solution-en-emea","tag-utilities-en-emea","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"\nDual Innovation Roadmap | Open Intelligence<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dual Innovation Roadmap\" \/>\n<meta property=\"og:description\" content=\"See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/dual-innovation-roadmap\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Intelligence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OpenSmartflex\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-21T13:24:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/09\/INFOGRAPHIC-ROADMAP-1.png\" \/>\n<meta name=\"author\" content=\"Oscar Garcia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:site\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oscar Garcia\" \/>\n\t<meta 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