{"id":50454,"date":"2026-08-31T10:27:29","date_gmt":"2026-08-31T15:27:29","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/open-intelligence-launches-smartlab-accelerate-value-ai-utilities-telecommunications\/"},"modified":"2026-08-31T11:27:26","modified_gmt":"2026-08-31T16:27:26","slug":"open-intelligence-launches-smartlab-accelerate-value-ai-utilities-telecommunications","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/en-emea\/open-intelligence-launches-smartlab-accelerate-value-ai-utilities-telecommunications\/","title":{"rendered":"Open Intelligence launches Smartlab to accelerate the value of AI in utilities and telecommunications"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"50454\" class=\"elementor elementor-50454 elementor-50445\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-4bd1674 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"27699\" data-id=\"4bd1674\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb79f0 elementor-widget elementor-widget-heading\" data-id=\"bfb79f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Smartlab is a lab created by Open to help utilities and telecommunications companies identify which artificial intelligence opportunities can generate the greatest value, validate their feasibility, and turn them into concrete projects ready to move into production.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c514143 elementor-widget elementor-widget-text-editor\" data-id=\"c514143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Miami, 2026.<\/strong> Investment in artificial intelligence is growing rapidly, but most organizations are struggling to convert that investment into measurable business value at the same pace. According to National Grid Partners\u2019 2025 Utility Innovation Survey, conducted among 166 utility leaders worldwide, 96% consider AI a strategic priority, yet only 4% say they have a mature, well-funded program deployed across the enterprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44abcc5 elementor-widget elementor-widget-video\" data-id=\"44abcc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.openintl.com\\\/ambienteTrabajo2\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/open-intelligence-launches-smartlab.png&quot;,&quot;id&quot;:50447,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;ep_sticky_video&quot;:&quot;off&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/1221889370?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=0&amp;portrait=0&amp;byline=0#t=\"><\/iframe>\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/08\/open-intelligence-launches-smartlab.png);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-play\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M838 162C746 71 633 25 500 25 371 25 258 71 163 162 71 254 25 367 25 500 25 633 71 746 163 837 254 929 367 979 500 979 633 979 746 933 838 837 929 746 975 633 975 500 975 367 929 254 838 162M808 192C892 279 933 379 933 500 933 621 892 725 808 808 725 892 621 938 500 938 379 938 279 896 196 808 113 725 67 621 67 500 67 379 108 279 196 192 279 108 383 62 500 62 621 62 721 108 808 192M438 392V642L642 517 438 392Z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e03cc elementor-widget elementor-widget-text-editor\" data-id=\"70e03cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The challenge does not end once a solution goes live. A TCS study of utility executives across 24 countries found that 94% have AI implementations that are planned, underway, or completed; however, only 21% believe they have sufficient metrics and KPIs for their current level of adoption. In addition, 73% acknowledge that they need better indicators to evaluate the success of these investments.<\/p><p>Smartlab was created to address precisely this challenge. Rather than starting with a tool or model, the lab begins with the organization\u2019s priorities to determine whether there is an opportunity with sufficient value, available information, and technical feasibility to justify an AI initiative.<\/p><p>This approach helps organizations answer, early on, questions that often arise too late in a project: what benefits are expected, which processes need to be addressed, what information is required, how the solution will connect to the existing architecture, which risks need to be managed, and what level of financial and technological effort implementation will require.<\/p><p>Smartlab\u2019s methodology combines a business perspective with the analysis of data, technology, costs, and future scalability, involving both functional areas and IT teams from the outset.<\/p><p>This approach is especially relevant in industries such as utilities and telecommunications, where processes including billing, customer service, metering, collections, field service management, and network operations depend on mission-critical systems, large volumes of information, and operations in which any AI initiative must be connected to the day-to-day realities of the business.<\/p><p>Felipe Corredor, AI Director at Open, explains: \u201cThere are many ideas about where artificial intelligence can be applied, but not all of them have the same impact or are ready to be implemented. At Smartlab, we start by understanding what the company needs to solve, review the opportunities, and narrow them down until we identify the ones that are truly worth testing. The idea is to invest time and resources where there is a real opportunity to create value.\u201d<\/p><p>Throughout the process, Open teams work alongside business and IT leaders to understand existing metrics, processes, systems, and capabilities. Based on this assessment, the identified opportunities are compared according to their expected contribution, feasibility, and alignment with the organization\u2019s priorities.<\/p><p>\u201cOnce we select an opportunity, we bring the idea into the real world: we assess whether the necessary data is available, how it would need to connect with existing systems, how much effort it will require, and what risks are involved. We then build an MVP so that the people who work with that process every day can test it and tell us whether it actually helps them before we consider a larger-scale implementation,\u201d Corredor adds.<\/p><p>Smartlab complements the technology vision Open has developed with Smartflex. While the lab helps organizations discover, prioritize, and validate where AI can generate value, Smartflex provides an integrated platform where processes such as customer service, billing, metering, collections, and field service management can operate with connected information and a shared view of the business. Together, they help ensure that innovation does not remain limited to isolated models but is designed from the outset around how it will interact with the data, processes, and people running the operation.<\/p><p>In this way, Smartlab also expands how Open supports organizations throughout their technology evolution. An initiative may originate within Smartflex or involve other components of a company\u2019s technology ecosystem; the lab\u2019s objective is to determine the best way to move it forward based on each organization\u2019s context, priorities, and architecture.<\/p><p>Smartlab does not end with a recommendation. Its deliverables include a prioritized use case, a validated MVP, solution design, infrastructure requirements, an implementation strategy, and an investment estimate, providing the organization with a concrete foundation to decide whether to move forward and how to do so.<\/p><p>In this way, Smartlab aims to ensure that artificial intelligence initiatives do not remain isolated experiments but can evolve into viable solutions that are connected to the operation and prepared to generate sustainable value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Open Intelligence launches Smartlab, a lab designed to help utilities and telecommunications companies identify, validate, and turn high-value AI opportunities into viable projects ready for implementation.<\/p>\n","protected":false},"author":9,"featured_media":50447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[9467],"tags":[],"class_list":["post-50454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-en-emea","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI in Utilities and Telecommunications | Smartlab<\/title>\n<meta name=\"description\" content=\"Smartlab helps utilities and telecommunications companies identify, validate, and implement AI opportunities that create measurable business value.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, 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