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/*DEFINE MARGIN DESPUÉS DE READ MORE*//* End custom CSS */</style>{"id":28309,"date":"2022-10-21T12:38:17","date_gmt":"2022-10-21T17:38:17","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/solucion\/dcx-digital-customer-experience-newtest\/"},"modified":"2026-09-24T10:09:34","modified_gmt":"2026-09-24T15:09:34","slug":"experiencia-digital-del-cliente","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/es\/plataforma\/experiencia-digital-del-cliente\/","title":{"rendered":"DCX | Experiencia digital del cliente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28309\" class=\"elementor elementor-28309 elementor-27760\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-cf2d018 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"94710\" data-id=\"cf2d018\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e7ac1e9 e-con-full e-flex e-con e-child\" data-eae-slider=\"72457\" data-id=\"e7ac1e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2b90593 e-con-full e-flex e-con e-child\" data-eae-slider=\"32579\" data-id=\"2b90593\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:50,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca2639 elementor-widget elementor-widget-heading\" data-id=\"1ca2639\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">EL DCX DE SMARTFLEX<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b506bb6 my-class2 elementor-widget elementor-widget-text-editor\" data-id=\"b506bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fortalece tus journeys de cliente, de extremo a extremo, para satisfacer sus expectativas en las interacciones digitales.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6807819 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6807819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/es\/plataforma\/#formulario\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SOLICITA UN DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-832365d e-con-full e-flex e-con e-child\" data-eae-slider=\"23306\" data-id=\"832365d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:9,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:50,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-bd25096 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"60198\" data-id=\"bd25096\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9988bb8 e-con-full e-flex e-con e-child\" data-eae-slider=\"99210\" data-id=\"9988bb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c10ace elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6c10ace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La capa DCX de Smartflex permite a tu empresa de servicios p\u00fablicos crear journeys atractivos, de principio a fin, para satisfacer las expectativas de tus clientes en cada interacci\u00f3n. Nuestra soluci\u00f3n agiliza las interacciones con tus clientes gracias a sus capacidades cognitivas que convierten los datos en acciones personalizadas, transmitidas a trav\u00e9s de canales digitales y una plataforma de autogesti\u00f3n. La capa DCX ofrece capacidades mejoradas, como comunicaciones omnicanal, chatbots y funcionalidades de venta online, para impulsar la experiencia digital de tus clientes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f71cde7 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"f71cde7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"454\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop-1024x454.png\" class=\"attachment-large size-large wp-image-28280\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop-1024x454.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop-300x133.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop-768x340.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop-350x155.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-desktop.png 1241w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5581006 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5581006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"776\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile-1024x776.png\" class=\"attachment-large size-large wp-image-28282\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile-1024x776.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile-300x227.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile-768x582.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile-350x265.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/10\/vistazo-open-smartflex-dcx-mobile.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-33a032b e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"43459\" data-id=\"33a032b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dee66fb e-con-full e-flex e-con e-child\" data-eae-slider=\"29854\" data-id=\"dee66fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-eb9cb27 e-con-full e-flex e-con e-child\" data-eae-slider=\"80599\" data-id=\"eb9cb27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-991abb1 elementor-widget elementor-widget-heading\" data-id=\"991abb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 hacemos?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cde11e4 elementor-widget elementor-widget-text-editor\" data-id=\"cde11e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Empoderamos a tu empresa para que logre altos niveles de satisfacci\u00f3n del cliente<\/li><li>Ayudamos a crear interacciones fluidas con tus clientes a trav\u00e9s de diferentes canales digitales<\/li><li>Facilitamos la implementaci\u00f3n de estrategias innovadoras para que interact\u00faes con tus clientes<\/li><li>Brindamos las herramientas necesarias para que te anticipes a las necesidades de tus clientes<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0daddc elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d0daddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/es\/plataforma\/#formulario\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SOLICITA UN DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-be9ca98 e-con-full e-flex e-con e-child\" data-eae-slider=\"634\" data-id=\"be9ca98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51cc424 elementor-widget elementor-widget-text-editor\" data-id=\"51cc424\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Nuestros clientes pueden reducir los costos de sus centros de llamadas en aproximadamente un 64% con Interacciones proactivas, la \u00faltima innovaci\u00f3n de Smartflex<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-350c068 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"8017\" data-id=\"350c068\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a659c6e elementor-widget elementor-widget-heading\" data-id=\"a659c6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Descubre otros componentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e37d732 e-con-full e-flex e-con e-child\" data-eae-slider=\"59699\" data-id=\"e37d732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5f64293 e-con-full e-flex e-con e-child\" data-eae-slider=\"41985\" data-id=\"5f64293\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a322b32 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a322b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/es\/plataforma\/sistema-de-informacion-de-clientes\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sistema de informaci\u00f3n de clientes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e5c75d4 e-con-full e-flex e-con 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