{"id":11293,"date":"2019-04-17T10:48:56","date_gmt":"2019-04-17T15:48:56","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?page_id=11293"},"modified":"2026-04-22T14:10:10","modified_gmt":"2026-04-22T19:10:10","slug":"pressroom","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/pressroom\/","title":{"rendered":"Pressroom"},"content":{"rendered":"\t\t
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PRESS ROOM<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Open is Redefining the Future of Utilities: Technology, Customers, and New Business Models<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PR Newswire<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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DEC 15, 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Utility companies are facing a scenario of profound transformation in both their business models and operations. They must simultaneously respond to the demands of digital customers, navigate a more stringent regulatory framework, and innovate in services and business models.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Utilities Sector Evolves from Fragmentation Toward a Unified Customer Operation Platform <\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PR Newswire<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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MAR 24, 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Operating with consistency in an increasingly dynamic utilities environment requires more than just integrating existing systems; it requires a platform that enables fast, data-driven decision-making in real-time. Recognizing this need, the utility industry is experiencing a strategic shift: evolving from fragmented technological architectures toward a unified customer operation platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Open Intelligence on Empathetic Debt Recovery. The Utility Industry's New Approach to Supporting Customers<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PR Newswire<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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MAR 24, 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Debt management in the utility sector is at a turning point. Faced with global economic challenges such as energy inflation and the rising cost of living, companies are transforming their traditional collection methods into intelligent, human-centric processes. This evolution proves that it is possible to maintain operational liquidity while protecting and strengthening relationships with customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Open Intelligence Named a Major Player in 2026 IDC MarketScape for AI-Enabled Utility Customer Experience Management Solutions<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Utility Dive<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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APR 09, 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions 2026 Vendor Assessment (Doc #US53663226, March 2026). This recognition comes from IDC (International Data Corporation), a global leader in market intelligence and advisory services for information technology and telecommunications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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ECOGAS Recognized at IUCX 2026 for Operational Transformation in Collaboration with Open<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Utility Dive<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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APR 17, 2026<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ECOGAS was awarded the\u00a0Best CIS Implementation\u00a0at the IUCX 2026 Excellence Awards, one of the most significant global events in the utilities sector. This recognition highlights a high-impact operational transformation resulting from a modernization process in which ECOGAS worked closely with Open to simultaneously implement a unified platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Open Intelligence Discusses Cutting-Edge AI Solutions for Utilities at APPA’s Customer Connection Conference<\/a><\/h2>

PR Newswire<\/h3>

NOV 16, 2022<\/strong><\/h3>

Open Intelligence, a forefront software provider specializing in utility companies proudly participated in the American Public Power Association’s (APPA) Customer Connection Conference held on November 13th in San Antonio, Texas. The event brought together industry leaders and innovators to explore the latest advancements and strategies in the utility sector.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Open Intelligence addressed the transformation of customer experience at FMEA’s Energy Connections Conference\n<\/a><\/h2>\n

PR Newswire<\/h3>\n

NOV 13, 2022<\/strong><\/h3>\nWith the aim of highlighting advancements in the public utilities industry, where artificial intelligence (AI) has emerged as a crucial pillar in the pursuit of excellence, Open Intelligence led a presentation at the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference held on November 8th in Orlando, Florida.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence Set to Share AI Insights at APPA’s Customer Connections Conference\n<\/a><\/h2>\n

PR Newswire<\/h3>\n

NOV 08, 2022<\/strong><\/h3>\nOpen Intelligence, a leading provider of innovative software solutions for utility companies, is pleased to announce its participation in the American Public Power Association’s (APPA) upcoming Customer Connections Conference. The event is scheduled to take place from November 12th to the 15th, 2023, in San Antonio, Texas.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence to Discuss Enhancing Utilities\u2019 Total Experience at FMEA\u2019s Energy Connections Conference<\/a><\/h2>\n

Utility Dive<\/h3>\n

NOV 07, 2022<\/strong><\/h3>\nOpen Intelligence is proud to announce its participation in the Florida Municipal Electric Association\u2019s (FMEA) Energy Connections Conference, taking place on November 7th and 8th, 2023, in Orlando, Florida. At this event, Open Intelligence will meet with industry professionals and shed light on how utilities can elevate their customer and user experience through the transformative use of generative AI tools.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How Open Intelligence is tapping the digitization of LatAm utilities<\/a><\/h2>

BNamericas<\/span><\/h3>

Oct 27, 2022<\/strong><\/h3>

Founded in 1987, Miami-based and Latin America-focused software firm Open Intelligence claims to be one of the top providers of software for utilities in the region.<\/p>

The company reports having a presence in 19 countries and says it has around 42mn homes and businesses supported by its solutions, with customers including Veolia, Am\u00e9rica M\u00f3vil and Petroper\u00fa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Open Intelligence returns to FMEA\u2019s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level<\/a><\/h2>\n

Utility Dive<\/h3>\n

Oct 25, 2022<\/strong><\/h3>\nMIAMI \u2014 This year\u2019s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open Intelligence will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence launches brand revamp at 35th Anniversary<\/a><\/h2>\n

Utility Dive<\/h3>\n

Oct 20, 2022<\/strong><\/h3>\nMIAMI \u2014 Open Intelligence, a leading technology company in the market of software solutions for utilities and telecommunications companies, celebrated 35 years with the launch of its new brand image. This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence revealed how to strengthen your utility\u2019s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting<\/a><\/h2>\n

Utility Dive<\/h3>\n

Jul 27, 2022<\/strong><\/h3>\nMIAMI \u2014 The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. This event gathered a wide range of energy industry professionals to share their knowledge and experiences related to the industry\u2019s present and future challenges. During this conference, Open Intelligence brought in two speakers to discuss how utilities can leverage artificial intelligence (AI) to improve their customer experience (CX).\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Intelligence and Efigas will unveil their digital transformation story at the TMG Utility Forum<\/a><\/h2>

Utility Dive<\/h3>

Sep 29, 2021<\/strong><\/h3>

MIAMI \u2014 The 2021 TMG Utility Forum will take place on October 12-13 on a virtual platform where industry experts will come together to discuss key topics in the utility industry such as: Data & Analytics, AI-enabled operations, Business Technology Optimization, and much more.<\/p>

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Efigas and Open Intelligence presented a digital transformation story at Cloud for Utilities Summit 2021<\/a><\/h2>

Utility Dive<\/h3>

Jul 30, 2021<\/strong><\/h3>

MIAMI \u2014 Efigas, a Colombian gas company, together with its technology provider, Open Intelligence, shared their success story at the 2021 Digital + Cloud for Utilities Summit, discussing how they have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Smartflex\u2019s cloud solution.<\/p>

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Efigas and Open Intelligence will present a customer service and billing transformation story at Cloud for Utilities Summit 2021<\/a><\/h2>

Utility Dive<\/h3>

Jul 23, 2021<\/strong><\/h3>

MIAMI \u2014 The 2021 Digital + Cloud for Utilities Summit will take place on July 26-30, 2021 on a virtual platform. The virtual event will include a webinar where natural gas distribution company, Efigas, will share how they strengthened their customer service and billing operations with Smartflex\u2019s cloud solution.<\/p>

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Petroper\u00fa will implement Smartflex on the cloud<\/a><\/h2>

Utility Dive<\/h3>

Jul 21, 2021<\/strong><\/h3>

MIAMI \u2014 Petroper\u00fa, a state-owned company that delivers natural gas to the southern Peruvian region, will manage its business processes with Open Intelligence\u2019s holistic CIS solution, Smartflex, under an IaaS model.<\/p>

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Open Intelligence\u2019s newest version of its CIS solution includes MDM functionalities<\/a><\/h2>

Utility Dive<\/h3>

Jul 13, 2021<\/strong><\/h3>

MIAMI \u2014 July 2020. As smart meters replace conventional meters, utilities face the challenge of receiving, cleaning, analyzing, and storing a large volume of meter data that increases exponentially over time.<\/p>

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Open Intelligence joins the Florida Municipal Electric Association in supporting the Florida public power community<\/a><\/h2>

Utility Dive<\/h3>

Jul 08, 2021<\/strong><\/h3>

MIAMI \u2014 July 2021. Open Intelligence is proud to announce that they will be participating in the Florida Municipal Electric Association\u2019s (FMEA)<\/p>

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Gasnorp has started its early operation in the Peruvian region of Piura with the support of Smartflex<\/a><\/h2>

Utility Dive<\/h3>

Jun 24, 2021<\/strong><\/h3>

Promigas, one of the leading natural gas companies in Latin America, continues its leadership and expansion of natural gas supply in Peru.<\/p>

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Cloud for Utilities welcomes Open Intelligence as a platinum sponsor for the 2021 Digital + Cloud Summit<\/a><\/h2>

Cloud for utilities<\/h3>

Jun 18, 2021<\/strong><\/p>

Cloud for Utilities is proud to announce Open Intelligence as a platinum sponsor for the upcoming 2021 Digital + Cloud Summit, to be held July 26-30.<\/p>

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Open Intelligence and Paymentus are joining forces to deliver unique customer experiences for utilities<\/a><\/h2>

Utility Dive<\/h3>

Jun 15, 2021<\/strong><\/p>

Open and Paymentus will provide utilities with an out-of-the-box integration to deliver seamless experiences to their end users.<\/p>

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Artificial Intelligence: Open Intelligence’s new approach to digitally transform utility and telecommunication services in the United States and Latin America<\/a><\/h2>

Associtated Press News<\/h3>

Jun 08, 2021<\/strong><\/p>

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.<\/p>

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Artificial Intelligence: Open Intelligence’s new approach to digitally transform utility and telecommunication services in the United States and Latin America<\/a><\/h2>

Market Watch<\/h3>

Jun 08, 2021<\/strong><\/p>

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.<\/p>

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Artificial Intelligence: Open Intelligence’s new approach to digitally transform utility and telecommunication services in the United States and Latin America<\/a><\/h2>

Business Insider<\/h3>

Jun 08, 2021<\/strong><\/p>

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.<\/p>

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Artificial Intelligence: Open Intelligence’s new approach to digitally transform utility and telecommunication services in the United States and Latin America<\/a><\/h2>

Seeking Alpha<\/h3>

Jun 08, 2021<\/strong><\/p>

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.<\/p>

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Artificial Intelligence: Open Intelligence’s new approach to digitally transform utility and telecommunication services in the United States and Latin America<\/a><\/h2>

PRNewswire<\/h3>

Jun 08, 2021<\/strong><\/p>

Customer experience (CX) is a critical element for companies to be truly profitable and competitive. Utilities are no strangers to this reality and, consequently, are looking for technological solutions that allow them to face challenges related to customers’ ever-changing expectations.<\/p>

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Open Intelligence & IBM working to transform customer experience in the US utilities market<\/a><\/h2>

Utility Dive<\/h3>

Nov 06, 2020<\/strong><\/p>

Open Intelligence is pleased to announce that it has formed an alliance with IBM (NYSE: IBM) to accelerate the digital transformation of the customer experience in the Utility market.<\/p>

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Open will unveil its new holistic CIS at CS Week 2019<\/a><\/h2>

Seeking Alpha<\/h3>

Apr 03, 2019<\/strong><\/p>

Open is introducing a new holistic CIS solution which includes a broader range of integrated features to help utilities simplify their operations and provide enhanced customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":89,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11293","page","type-page","status-publish"],"acf":[],"yoast_head":"\nPressroom | Open Intelligence<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pressroom\" \/>\n<meta property=\"og:url\" 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