{"id":1990,"date":"2017-05-16T16:11:47","date_gmt":"2017-05-16T16:11:47","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?page_id=1990"},"modified":"2024-08-21T11:18:36","modified_gmt":"2024-08-21T16:18:36","slug":"cablevision","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/customer-stories\/cablevision\/","title":{"rendered":"Cablevisi\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1990\" class=\"elementor elementor-1990\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-ff7932a e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"12022\" data-id=\"ff7932a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-cfca974 e-con-full e-flex e-con e-child\" data-eae-slider=\"38688\" data-id=\"cfca974\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8bf8297 e-con-full e-flex e-con e-child\" data-eae-slider=\"17027\" data-id=\"8bf8297\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4460380 elementor-widget elementor-widget-image\" data-id=\"4460380\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"449\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-1024x449.png\" class=\"attachment-large size-large wp-image-37620\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-1024x449.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-300x132.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-768x337.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-1536x674.png 1536w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo-350x154.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2024\/08\/cablevision-logo.png 1564w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-01762b9 e-con-full e-flex e-con e-child\" data-eae-slider=\"21018\" data-id=\"01762b9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa848d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2aa848d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c56f28 elementor-widget elementor-widget-text-editor\" data-id=\"6c56f28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSimplifies its operations through its award winning Smartflex implementation\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-823e778 e-con-full e-flex e-con e-child\" data-eae-slider=\"74372\" data-id=\"823e778\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-99c152e e-con-full e-flex e-con e-child\" data-eae-slider=\"78725\" data-id=\"99c152e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac03a36 elementor-widget elementor-widget-heading\" data-id=\"ac03a36\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE CUSTOMER<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b4ce6b elementor-widget elementor-widget-text-editor\" data-id=\"6b4ce6b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCablevisi\u00f3n is the lead cable television company in Argentina, and one of the largest in Latin America. They offer television, internet, and telephone services to over 1.5 million homes and provide a total of 6 million services throughout Argentina and Uruguay.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7c6a677 e-con-full e-flex e-con e-child\" data-eae-slider=\"69928\" data-id=\"7c6a677\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5f49b8 elementor-widget elementor-widget-heading\" data-id=\"d5f49b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE CHALLENGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-407629d elementor-widget elementor-widget-text-editor\" data-id=\"407629d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCablevisi\u00f3n needed to reduce their time-to-market when creating new plans and services. This would allow them to create more innovative offerings to acquire prospective customers and to solidify loyalty with current ones.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a5f54c6 e-con-full e-flex e-con e-child\" data-eae-slider=\"66023\" data-id=\"a5f54c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-698d9d1 elementor-widget elementor-widget-heading\" data-id=\"698d9d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE SOLUTION<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ddade elementor-widget elementor-widget-text-editor\" data-id=\"39ddade\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCablevisi\u00f3n chose Smartflex to simplify their operations and to integrally support every one of their lines of business. They use Smartflex to manage customer care, sales, provisioning, mediation, billing and payment management.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3adc08d e-con-full e-flex e-con e-child\" data-eae-slider=\"61682\" data-id=\"3adc08d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a78031 elementor-widget elementor-widget-heading\" data-id=\"8a78031\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE BENEFITS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60cb89a elementor-widget elementor-widget-text-editor\" data-id=\"60cb89a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCablevisi\u00f3n saw reduced customer service times, optimized field service planning, and increased sales efficiency after the implementation of Smartflex. They were able to scale with ease and offer new bundled services to stay on top of their market.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2fd14f8 e-con-full e-flex e-con e-child\" data-eae-slider=\"87476\" data-id=\"2fd14f8\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c560491 e-con-full e-flex e-con e-child\" data-eae-slider=\"65460\" data-id=\"c560491\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8a1fe elementor-blockquote--skin-clean elementor-blockquote--align-center elementor-widget elementor-widget-blockquote\" data-id=\"1a8a1fe\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\tThanks to Smartflex, Cablevisi\u00f3n\u00a0has been able to reduce the necessary resources for technical field work planning by 40%, reduce customer service times by 10%, simplify technical activities by a 10.8%, and increase their sales activity over 48%.\t\t\t<\/p>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12243f9 elementor-widget elementor-widget-text-editor\" data-id=\"12243f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCablevisi\u00f3n and Smartflex were finalists in the <strong>TM Forum Awards 2013<\/strong> for Operational Excellence\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5e984ad e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"58619\" data-id=\"5e984ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef5a23b elementor-widget elementor-widget-heading\" data-id=\"ef5a23b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cablevisi\u00f3n's story<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7192998 elementor-widget elementor-widget-text-editor\" data-id=\"7192998\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Until 2011, Cablevisi\u00f3n had a systems architecture comprised of custom solutions for their CRM processes. These systems were built in-house to handle customers, billing, and field work, but they couldn\u2019t manage double or triple-play offerings and many others of their services.<\/p><p>They needed a more simple and robust platform. Cablevisi\u00f3n decided to implement Smartflex, a solution that natively supported all of their lines of business. This solution now manages all of the mission-critical business processes such as customer service, sales, mediation, billing, and payments, giving them the necessary agility to overcome their challenges and prepare for the future.<\/p><p>The Open-Cablevisi\u00f3n project began modelling business processes by using TM Forum as a reference. The first stage of the implementation lasted only 11 months and towards the end of 2012, the system was already completely deployed helping serve over 5.500 users.<\/p><p>One of the most innovative functionalities that Cablevisi\u00f3n\u00a0received was Smartflex Mobile, which is currently in use by over 3,000 of the company\u2019s technicians. This module lets the technicians confirm work orders, provide real-time service reports, and update inventory directly in the company\u2019s database.<\/p><p>With this solution, Cablevisi\u00f3n\u00a0has the necessary agility to reduce the time-to-market of new services. They can design and implement novel offerings with ease using Smartflex\u2019s product and service module. This allows them to continuously create value and stay on top of their competition.<\/p><p>Thanks to Smartflex, Cablevisi\u00f3n\u00a0has been able to reduce the necessary resources for technical field work planning by 40%, reduce customer service times by 10%, simplify technical activities by a 10.8%, and increase their sales activity over 48%.<\/p><p>Due to the successful implementation of this project, Cablevisi\u00f3n\u00a0and Smartflex were finalists in the TM Forum awards 2013 with Operational Excellence \u2013 a category that rewards the telecommunications provider who shows the most effective and innovative use of global TM forum standards. Cablevisi\u00f3n\u00a0also won the \u201cWireless Achievement Award\u201d in the Innovation in Private Sector category of RIM, who recognize organizations that have implemented new wireless solutions that have successfully boosted business productivity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4b67236 e-con-full e-flex e-con e-parent\" data-eae-slider=\"21336\" data-id=\"4b67236\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1d8db elementor-widget elementor-widget-template\" data-id=\"2b1d8db\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"single-page\" data-elementor-id=\"37142\" class=\"elementor elementor-37142\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-fc30fe0 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"78172\" data-id=\"fc30fe0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b25b35c e-con-full e-flex e-con e-child\" data-eae-slider=\"1000\" data-id=\"b25b35c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a742e2 elementor-widget elementor-widget-heading\" data-id=\"4a742e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential 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