{"id":1994,"date":"2017-05-16T16:14:16","date_gmt":"2017-05-16T16:14:16","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?page_id=1994"},"modified":"2024-08-21T11:41:29","modified_gmt":"2024-08-21T16:41:29","slug":"claro-central-america","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/customer-stories\/claro-central-america\/","title":{"rendered":"Claro Central America"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tModels new processes and services at blazing speeds with Smartflex\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE CLIENT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tClaro is a subsidiary of Am\u00e9rica M\u00f3vil, the leading telecommunications service provider with operations in the United States, Latin America, and Europe.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE CHALLENGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tClaro needed a solution to standardize their business practices and to support their operations in Central America.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE SOLUTION<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tClaro chose Smartflex Telecom BOSS to manage their newly acquired internet service in Nicaragua. After achieving better market penetration and operational efficiency, Claro expanded the use of the Smartflex platform in their internet and satellite services in Nicaragua, Honduras, Costa Rica, Panama, and part of Guatemala.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE BENEFIT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tClaro experienced fast growth in Central America, standardizing their business and operational processes dealing with telephony, cable TV, internet, and satellite TV through the flexibility of Smartflex.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\u201cHaving the autonomy to set up our own business processes means we can solve issues or create new services ourselves, with our own staff\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\u2013 Milton Obando, Project Coordinator at Claro Nicaragua.<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWith Smartflex TelecomBOSS, Claro managed to launch new commercial offers in two or three days that once took several weeks.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Claro Central America's story<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In 2007, Claro Nicaragua was introducing high-speed internet services and needed a solution to manage them. In just a few weeks, Open was able to make a rental implementation of their solution to help handle the first 10,000 internet service customers. Claro surpassed their market penetration goals, which motivated them to use Smartflex to manage other services. In 2008, Claro decided to acquire Smartflex to support all of their services in Nicaragua: telephony, cable TV, satellite TV, and internet. Following this success, Claro decided to extend operations in 2010. Now, Claro manages more than 1.5 million services with Smartflex in 5 countries: Nicaragua, Honduras, Costa Rica, Panama and Guatemala.<\/p>

Unnecessary wasted time that was generated by management of commercial operations was reduced, according to Walter G\u00f3mez, Configurations Coordinator at Claro Nicaragua, \u201cThe process has evolved and is now quite simple. First, we receive a requirement, then it is validated with the finance department, next the configuration department analyzes it and makes a time estimate, then it is configured, eventually product tested with the user, and finally put into production.\u201d<\/p>

\u201cHaving the autonomy to set up our own business processes means we can solve issues or create new services ourselves, with our own staff,\u201d stated Milton Obando, Project Coordinator at Claro Nicaragua. He also mentioned that another added value was \u201cto be able to set our own processes; it allowed us to document them. We could to learn from the developments made by the team, for example, if one of our engineers made a modification, they could then document the procedure and share this information with others in the department.\u201d<\/p>

A good example of this is the development of the \u201cCasa Claro\u201d commercial plan, which offers customers in Central America triple-play packages that consist of internet, telephone, and television services at very affordable rates. Prior to Smartflex\u2019s implementation, developing a commercial plan of this magnitude would have taken 3 months, but with flexible configurations and the use of business rules, it was developed in less than three days.<\/p>

This platform has offered each Claro operation the ability to manage its various processes with a standardized operating model and multiple commercial services, all the while strengthening their leadership in the region by introducing new products much faster than their competitors.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our industry experts are here to guide you on your next step to success!<\/h3>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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