WE POWER YOUR BUSINESS'S STABILITY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tProfessional services designed for utility success<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tFrom CIS implementation to daily operations and AI innovation, we support your utility at every stage.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tAt Open, we build long-term relationships with every utility that trusts Smartflex, offering CIS implementation, support, specialized utility consulting, managed services, and AI innovation services<\/strong> designed to turn technology into measurable business results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tTHE CHALLENGES OF TODAY'S UTILITY OPERATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tIs your operation ready for what's next? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDigital transformation is no longer optional. But moving forward without the right support can mean costly disruptions, AI projects with no return, and overloaded teams. These are the challenges utilities face most today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tContinuity at risk <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tPoorly managed updates and reactive support can disrupt critical utility billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tAI projects with no return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tArtificial intelligence projects fail to generate ROI, mainly due to lack of direction, fragmented data, and tools disconnected from the operational core.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDependency without control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegating technology operations shouldn’t mean losing visibility or decision-making power over platform performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tOUR SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtility professional services for every stage of your operation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tEvery stage of your operation with Smartflex has a dedicated service. From CIS implementation and support to managed services, utility consulting, and AI innovation, our team works with you to improve performance and continuously evolve your customer operations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t1.<\/strong> 24\/7 Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUninterrupted operational continuity, always.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe continuously update Smartflex with new capabilities without disrupting your operation. Our utility software support team is available 24\/7 to resolve unexpected issues and help protect the continuity of critical billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t2.<\/strong> Solution delivery & system implementation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tPredictable implementations, no surprises.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe combine Waterfall and Agile methodologies to deliver CIS and utility billing implementation projects<\/strong> with clear planning, continuous communication, and flexibility at every stage, helping utilities meet committed timelines while minimizing operational disruption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t3.<\/strong> Specialized consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tExperts dedicated exclusively to utilities.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur team of utility-focused consultants supports the implementation of new features, configuration changes, and regulatory adjustments with the agility your business requires. We are the manufacturers of the solution, so we know every detail of Smartflex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t4.<\/strong> Managed Services for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDelegate without losing control over performance.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegate the administration and technical support of Smartflex to our team. We continuously monitor critical operating variables and oversee application performance so your team can focus on the business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t5.<\/strong> Smartlab - AI Consulting and Innovation for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tFrom idea to MVP, with no blind bets.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSmartlab is Open’s AI lab for utilities, designed to help you identify, validate, and turn AI use cases in customer operations into concrete projects before committing to a full implementation.
Through a specialized methodology, we help you evaluate potential impact, architecture, timelines, costs, and integration requirements before you decide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tWHAT OUR CUSTOMERS SAY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtilities transforming their customer operations<\/strong> with Open<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tBehind every service are real results. Here are some testimonials from customers who have experienced our team’s support firsthand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t![\"Gabriel](\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/elementor\/thumbs\/Gabriel-Dominguez-01-1-rrf3ahvjn80vqfwwadglj030mq159nbl1tabsovgvs.png\" "\\"Gabriel")
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
Professional services designed for utility success<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tFrom CIS implementation to daily operations and AI innovation, we support your utility at every stage.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tAt Open, we build long-term relationships with every utility that trusts Smartflex, offering CIS implementation, support, specialized utility consulting, managed services, and AI innovation services<\/strong> designed to turn technology into measurable business results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tTHE CHALLENGES OF TODAY'S UTILITY OPERATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tIs your operation ready for what's next? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDigital transformation is no longer optional. But moving forward without the right support can mean costly disruptions, AI projects with no return, and overloaded teams. These are the challenges utilities face most today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tContinuity at risk <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tPoorly managed updates and reactive support can disrupt critical utility billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tAI projects with no return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tArtificial intelligence projects fail to generate ROI, mainly due to lack of direction, fragmented data, and tools disconnected from the operational core.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDependency without control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegating technology operations shouldn’t mean losing visibility or decision-making power over platform performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tOUR SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtility professional services for every stage of your operation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tEvery stage of your operation with Smartflex has a dedicated service. From CIS implementation and support to managed services, utility consulting, and AI innovation, our team works with you to improve performance and continuously evolve your customer operations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t1.<\/strong> 24\/7 Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUninterrupted operational continuity, always.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe continuously update Smartflex with new capabilities without disrupting your operation. Our utility software support team is available 24\/7 to resolve unexpected issues and help protect the continuity of critical billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t2.<\/strong> Solution delivery & system implementation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tPredictable implementations, no surprises.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe combine Waterfall and Agile methodologies to deliver CIS and utility billing implementation projects<\/strong> with clear planning, continuous communication, and flexibility at every stage, helping utilities meet committed timelines while minimizing operational disruption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t3.<\/strong> Specialized consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tExperts dedicated exclusively to utilities.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur team of utility-focused consultants supports the implementation of new features, configuration changes, and regulatory adjustments with the agility your business requires. We are the manufacturers of the solution, so we know every detail of Smartflex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t4.<\/strong> Managed Services for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDelegate without losing control over performance.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegate the administration and technical support of Smartflex to our team. We continuously monitor critical operating variables and oversee application performance so your team can focus on the business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t5.<\/strong> Smartlab - AI Consulting and Innovation for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tFrom idea to MVP, with no blind bets.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSmartlab is Open’s AI lab for utilities, designed to help you identify, validate, and turn AI use cases in customer operations into concrete projects before committing to a full implementation.
Through a specialized methodology, we help you evaluate potential impact, architecture, timelines, costs, and integration requirements before you decide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tWHAT OUR CUSTOMERS SAY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtilities transforming their customer operations<\/strong> with Open<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tBehind every service are real results. Here are some testimonials from customers who have experienced our team’s support firsthand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
From CIS implementation to daily operations and AI innovation, we support your utility at every stage.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tAt Open, we build long-term relationships with every utility that trusts Smartflex, offering CIS implementation, support, specialized utility consulting, managed services, and AI innovation services<\/strong> designed to turn technology into measurable business results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tTHE CHALLENGES OF TODAY'S UTILITY OPERATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tIs your operation ready for what's next? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDigital transformation is no longer optional. But moving forward without the right support can mean costly disruptions, AI projects with no return, and overloaded teams. These are the challenges utilities face most today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tContinuity at risk <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tPoorly managed updates and reactive support can disrupt critical utility billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tAI projects with no return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tArtificial intelligence projects fail to generate ROI, mainly due to lack of direction, fragmented data, and tools disconnected from the operational core.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDependency without control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegating technology operations shouldn’t mean losing visibility or decision-making power over platform performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tOUR SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtility professional services for every stage of your operation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tEvery stage of your operation with Smartflex has a dedicated service. From CIS implementation and support to managed services, utility consulting, and AI innovation, our team works with you to improve performance and continuously evolve your customer operations.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t1.<\/strong> 24\/7 Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUninterrupted operational continuity, always.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe continuously update Smartflex with new capabilities without disrupting your operation. Our utility software support team is available 24\/7 to resolve unexpected issues and help protect the continuity of critical billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t2.<\/strong> Solution delivery & system implementation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tPredictable implementations, no surprises.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tWe combine Waterfall and Agile methodologies to deliver CIS and utility billing implementation projects<\/strong> with clear planning, continuous communication, and flexibility at every stage, helping utilities meet committed timelines while minimizing operational disruption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t3.<\/strong> Specialized consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tExperts dedicated exclusively to utilities.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tOur team of utility-focused consultants supports the implementation of new features, configuration changes, and regulatory adjustments with the agility your business requires. We are the manufacturers of the solution, so we know every detail of Smartflex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t4.<\/strong> Managed Services for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tDelegate without losing control over performance.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tDelegate the administration and technical support of Smartflex to our team. We continuously monitor critical operating variables and oversee application performance so your team can focus on the business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t5.<\/strong> Smartlab - AI Consulting and Innovation for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tFrom idea to MVP, with no blind bets.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tSmartlab is Open’s AI lab for utilities, designed to help you identify, validate, and turn AI use cases in customer operations into concrete projects before committing to a full implementation.
Through a specialized methodology, we help you evaluate potential impact, architecture, timelines, costs, and integration requirements before you decide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tWHAT OUR CUSTOMERS SAY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\tUtilities transforming their customer operations<\/strong> with Open<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\tBehind every service are real results. Here are some testimonials from customers who have experienced our team’s support firsthand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
At Open, we build long-term relationships with every utility that trusts Smartflex, offering CIS implementation, support, specialized utility consulting, managed services, and AI innovation services<\/strong> designed to turn technology into measurable business results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Digital transformation is no longer optional. But moving forward without the right support can mean costly disruptions, AI projects with no return, and overloaded teams. These are the challenges utilities face most today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Poorly managed updates and reactive support can disrupt critical utility billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Artificial intelligence projects fail to generate ROI, mainly due to lack of direction, fragmented data, and tools disconnected from the operational core.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Delegating technology operations shouldn’t mean losing visibility or decision-making power over platform performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t We continuously update Smartflex with new capabilities without disrupting your operation. Our utility software support team is available 24\/7 to resolve unexpected issues and help protect the continuity of critical billing and customer service operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t We combine Waterfall and Agile methodologies to deliver CIS and utility billing implementation projects<\/strong> with clear planning, continuous communication, and flexibility at every stage, helping utilities meet committed timelines while minimizing operational disruption.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Our team of utility-focused consultants supports the implementation of new features, configuration changes, and regulatory adjustments with the agility your business requires. We are the manufacturers of the solution, so we know every detail of Smartflex.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Delegate the administration and technical support of Smartflex to our team. We continuously monitor critical operating variables and oversee application performance so your team can focus on the business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t Smartlab is Open’s AI lab for utilities, designed to help you identify, validate, and turn AI use cases in customer operations into concrete projects before committing to a full implementation. Behind every service are real results. Here are some testimonials from customers who have experienced our team’s support firsthand.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\tTHE CHALLENGES OF TODAY'S UTILITY OPERATIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Is your operation ready for what's next? <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Continuity at risk <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
AI projects with no return<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Dependency without control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
OUR SERVICES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Utility professional services for every stage of your operation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
1.<\/strong> 24\/7 Support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Uninterrupted operational continuity, always.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
2.<\/strong> Solution delivery & system implementation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Predictable implementations, no surprises.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
3.<\/strong> Specialized consulting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Experts dedicated exclusively to utilities.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
4.<\/strong> Managed Services for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Delegate without losing control over performance.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
5.<\/strong> Smartlab - AI Consulting and Innovation for Utilities<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
From idea to MVP, with no blind bets.\u00a0<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Through a specialized methodology, we help you evaluate potential impact, architecture, timelines, costs, and integration requirements before you decide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\tWHAT OUR CUSTOMERS SAY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Utilities transforming their customer operations<\/strong> with Open<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t