{"id":4813,"date":"2017-06-22T15:44:59","date_gmt":"2017-06-22T20:44:59","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?page_id=4813"},"modified":"2024-08-21T11:16:50","modified_gmt":"2024-08-21T16:16:50","slug":"coopelesca","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/customer-stories\/coopelesca\/","title":{"rendered":"Coopelesca"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tScales comfortably in Costa Rica with Smartflex\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE CLIENT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCoopelesca is a leading cooperative that provides electricity and telecommunication services in northern Costa Rica. It\u2019s the first energy cooperative in Latin America to be certified by INTE 12-01-06:2011, and to have 100% carbon-free emissions.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE CHALLENGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCoopelesca needed to update its technological platform to support the next industrial and commercial growth spurt within their influence region in Costa Rica. They needed this upgrade to provide electricity services as well as cable TV and high speed internet.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE SOLUTION<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCoopelesca decided to update their Smartflex CIS solution to version 7.08, conserving their already successful business practices and adopting new ones to support their growing customer base.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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THE BENEFITS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNow, Coopelesca can rely on a firm base for the commercial growth that they\u2019ll experience over the next few years, counting on the flexibility and integration provided by Smartflex.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\u201cThe speed at which we launch new products and services has improved dramatically with Smartflex.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\u2013 Oliver Vasquez, CIO at Coopelesca<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tWith the Smartflex EnergyCIS update, not only did Coopelesca retain and improve their own business practices, they also implemented new successful business practices that allow them to expand their area of coverage.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Coopelesca's story<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Coopelesca has been using Smartflex since 2004 to manage their mission-critical business processes: billing cycles, commercial management, metering cycles, fraud management, portfolio management, customer service, and fraud prevention. By using Smartflex over the last ten years, Coopelesca has been able to position itself as a leader in the energy industry.<\/p>

CIO Oliver V\u00e1squez claimed, \u201cBased on the stability in our commercial and operational processes, as well as Smartflex\u2019s flexibility, in 2007, Coopelesca decided to venture in internet and cable television \u2013 where we reached 46.1% coverage [of the country].\u201d<\/p>

In January of 2014, Coopelesca began a software update with Smartflex EnergyCIS. \u201cKnowing that we had a functional platform, we fell into our comfort zone and decided to incorporate new functionalities to be better prepared for the future,\u201d said the CIO. He also highlighted that this software update was \u201ca natural step, considering we had been working with a proven, reliable, and mature solution.\u201d<\/p>

With the Smartflex EnergyCIS update, not only did Coopelesca retain and improve their own business practices, they also implemented new successful business practices that allow them to expand their area of coverage.<\/p>

Oliver V\u00e1squez explained that one of the most important advantages the company obtains with this update is the geographic component incorporated into Smartflex Energy CIS: \u201cenergy servicing and crew dispatching went from being a static process to a dynamic one with this functionality.\u201d This geographic component has increased Coopelesca\u2019s efficiency by visualizing work crews on a map in real-time, allowing them to manage jobs in less time. \u201cIt will improve our company image for our end customers; they\u2019ll have a positive attitude toward our operational efficiency,\u201d said V\u00e1squez.<\/p>

Coopelesca also incorporated the Smartflex Mobile module to execute field work using mobile devices with multiple functionalities: meter reading, severance and reconnection, grid maintenance, route assignment, item and material management, and location of crews. These are all elements that help optimize activities on the field to provide faster service to customers.<\/p>

\u201cWith Open Intelligence Systems, we\u2019ve drastically improved the speed at which we adapt and bring new services to the market. They are allies; consultants that teach us how to manage our business through a robust platform that exceeds the scope and time criteria. Our experience with this implementation confirms that the decision we made was the right one, as well as updating our solution [to the newest version].\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our industry experts are here to guide you on your next step to success!<\/h3>\n\t\t\t<\/div>\n\t\t\t\t\t\t
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