{"id":7338,"date":"2017-11-27T12:34:03","date_gmt":"2017-11-27T17:34:03","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?page_id=7338"},"modified":"2024-08-21T11:55:38","modified_gmt":"2024-08-21T16:55:38","slug":"energuate","status":"publish","type":"page","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/customer-stories\/energuate\/","title":{"rendered":"Energuate"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7338\" class=\"elementor elementor-7338\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-b08626b e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"52172\" data-id=\"b08626b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a1e5f68 e-con-full e-flex e-con e-child\" data-eae-slider=\"6958\" data-id=\"a1e5f68\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8a51533 e-con-full e-flex e-con e-child\" data-eae-slider=\"48535\" data-id=\"8a51533\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d48295e elementor-widget elementor-widget-image\" data-id=\"d48295e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"679\" height=\"248\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2020\/10\/logo_energuate.png\" class=\"attachment-large size-large wp-image-17638\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2020\/10\/logo_energuate.png 679w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2020\/10\/logo_energuate-300x110.png 300w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ba262bb e-con-full e-flex e-con e-child\" data-eae-slider=\"41200\" data-id=\"ba262bb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69eff27 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"69eff27\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f0f96 elementor-widget elementor-widget-text-editor\" data-id=\"60f0f96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOver three months the company reduced average service reconnection time from 4 hours to just 30 minutes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-861c451 e-con-full e-flex e-con e-child\" data-eae-slider=\"62993\" data-id=\"861c451\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-35b40fa e-con-full e-flex e-con e-child\" data-eae-slider=\"64293\" data-id=\"35b40fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cff840f elementor-widget elementor-widget-heading\" data-id=\"cff840f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE CLIENT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d47bb elementor-widget elementor-widget-text-editor\" data-id=\"26d47bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEnerguate is a subsidiary of IC Power, an international energy company with more than 3.9 GW of generation worldwide. The company serves 95% of Guatemala, supplying power to more than 1.7 million clients. The company has 44 commercial offices, 8000 collection points and the electrical infrastructure to distribute 1,920 MVA of installed potential, with 78 substations and 70,000 km of distribution lines.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-483c6d4 e-con-full e-flex e-con e-child\" data-eae-slider=\"86845\" data-id=\"483c6d4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62dfe01 elementor-widget elementor-widget-heading\" data-id=\"62dfe01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE CHALLENGE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8da8be elementor-widget elementor-widget-text-editor\" data-id=\"d8da8be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn 2016, Energuate was running its business with old-fashioned tools which were not conducive to operational efficiency or high customer satisfaction; this was preventing the company from achieving its goal of providing timely and high-quality customer service while increasing profitability. Energuate needed to automate operating processes, which were being carried out manually, in order to move forward and meet its strategic goals.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5f0507c e-con-full e-flex e-con e-child\" data-eae-slider=\"61221\" data-id=\"5f0507c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b033786 elementor-widget elementor-widget-heading\" data-id=\"b033786\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE SOLUTION<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6706e51 elementor-widget elementor-widget-text-editor\" data-id=\"6706e51\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn 2016, Energuate started a strategic alliance with Open that gave life to their field work optimization project, Brimovil. Just 3 months later, the solution was fully implemented across the entire company and 1,700 field workers were already working smarter and faster with automatic work order management, mobile applications, and optimized field work planning.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-35a24fc e-con-full e-flex e-con e-child\" data-eae-slider=\"95130\" data-id=\"35a24fc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab4fcd elementor-widget elementor-widget-heading\" data-id=\"3ab4fcd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">THE BENEFITS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a482895 elementor-widget elementor-widget-text-editor\" data-id=\"a482895\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEnerguate used intelligent and configurable rules to automatically prevent the execution of 24,000 redundant work orders in the first 3 months. Furthermore, the time taken to assign a work order was reduced by 80% while work order execution time decreased by 96%. Energuate is currently managing 10,000 daily operations with Smartflex to provide a better experience for field workers and customers alike.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b9ba444 e-con-full e-flex e-con e-child\" data-eae-slider=\"69728\" data-id=\"b9ba444\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-55d0629 e-con-full e-flex e-con e-child\" data-eae-slider=\"19187\" data-id=\"55d0629\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88673cc elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"88673cc\" data-element_type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"We have transitioned from the stone age\nto the information age in 3 months\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">\u2013 Jorge Antonio Guill\u00e9n, Energuate\u2019s Telecommunications and systems manager<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-cee3f22 e-con-full e-flex e-con e-child\" data-eae-slider=\"3248\" data-id=\"cee3f22\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccb5ab elementor-widget elementor-widget-text-editor\" data-id=\"1ccb5ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tEnerguate\u00b4s planning and routing activities were substantially improved, with the average\u00a0time to assign a work order reduced by 80%\u00a0in just three months.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-43cc3f2 e-con-full e-flex e-con e-child\" data-eae-slider=\"18863\" data-id=\"43cc3f2\" data-element_type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-97001af e-con-full e-flex e-con e-child\" data-eae-slider=\"63522\" data-id=\"97001af\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f0cdf elementor-widget elementor-widget-heading\" data-id=\"a2f0cdf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">24K<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3379bc elementor-widget elementor-widget-text-editor\" data-id=\"d3379bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tRedundant work orders prevented in the first\u00a0<strong>three months<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-eb8fc56 e-con-full e-flex e-con e-child\" data-eae-slider=\"40002\" data-id=\"eb8fc56\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c7db34 elementor-widget elementor-widget-text-editor\" data-id=\"0c7db34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduction in<br \/>work order execution time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a99d71 elementor-widget elementor-widget-eae-progress-bar\" data-id=\"6a99d71\" data-element_type=\"widget\" data-widget_type=\"eae-progress-bar.skin1\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"eae-progress-bar-wrapper eae-progress-bar eae-progress-bar-skin1\" data-skin=\"skin1\" data-skill=\"\" data-value=\"96\">\n\t\t\t\t\t\t<span class=\"eae-pb-bar-value eae-pb-bar-value-skin1 eae-pb-bar-value--aligned-value\">\n\t\t\t\t96%\t\t\t<\/span>\n\t\t\t\t\t\t<div class=\"eae-pb-bar eae-pb-bar-skin1\">\n\t\t\t\t<div class=\"eae-pb-bar-inner eae-pb-bar-inner-skin1\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"eae-pb-bar-skill eae-pb-bar-skill-skin1\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-437d746 e-con-full e-flex e-con e-child\" data-eae-slider=\"31842\" data-id=\"437d746\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fefc22d elementor-widget elementor-widget-text-editor\" data-id=\"fefc22d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe Smartflex Field Service solution is currently being used by Energuate to manage 10,000 daily work orders. The company has improved its operational efficiency and continues to enhance the quality of service for the benefit of Guatemalan families.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0172d60 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"66942\" data-id=\"0172d60\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1aedc9 elementor-widget elementor-widget-heading\" data-id=\"e1aedc9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Energuate's story<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2eac1 elementor-widget elementor-widget-text-editor\" data-id=\"ee2eac1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In 2016, Energuate started a strategic alliance with Open that gave life to their fieldwork optimization project, Brimovil. Just three months later, the solution was fully implemented across the entire company, and 1,700 field workers were already working smarter and faster with automatic work order management. The newfound power of Smartflex allowed the company to:<\/p><ul><li>Automate the planning, scheduling, and workforce management with on-line dispatch.<\/li><li>Optimize field work planning with automated decisions based on work order priority and geo-location.<\/li><li>Use real-time dashboards and key performance indicators to harness complete visibility and control of field operations.<\/li><li>Settle accounts with fieldwork contractors using up-to-date information.<\/li><li>Improve revenue assurance through automated billing and fraudulent connection management.<\/li><li>Enhance workforce effectiveness with mobile tools and allow the intelligent control of materials and equipment in real time.<\/li><\/ul><p>With Energuate\u2019s previous system, start\/stop service work orders were paper-based. Even if customers did settle their account, their service could still be disconnected for several hours or days. Not only was this a severe customer satisfaction problem, but also a financial problem, as<\/p><p>the company couldn\u2019t provide service and had to pay a third party contractor to carry out two work orders every time this situation arose.<\/p><p>With Smartflex Field Service solution, business rules were defined to automatically generate, or cancel work orders based on real-time information. The solution was configured to cancel disconnection orders if payments were received, in this way, the company managed to prevent the execution of 24,000 redundant work orders in the first three months.<\/p><p>Smartflex Field Service solution enabled real-time monitoring and geo-positioning of 526 work units while exercising control of field work equipment, including 950 mobile bill printers and over a thousand handheld devices. Energuate\u00b4s planning and routing activities were substantially improved, with the average time to assign a work order reducing by 80% in just three months.<\/p><p>As for the customers, claims were substantially reduced, and client satisfaction was improved. The company managed to reduce work order execution time by 96%, from 37 hours to just 87 minutes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4706db2 e-con-full e-flex e-con e-parent\" data-eae-slider=\"56180\" data-id=\"4706db2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e81e03 elementor-widget elementor-widget-template\" data-id=\"8e81e03\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"single-page\" data-elementor-id=\"37142\" class=\"elementor elementor-37142\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-fc30fe0 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"25933\" data-id=\"fc30fe0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b25b35c e-con-full e-flex e-con e-child\" data-eae-slider=\"27861\" data-id=\"b25b35c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a742e2 elementor-widget elementor-widget-heading\" data-id=\"4a742e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2265021 elementor-widget elementor-widget-uael-modal-popup\" data-id=\"2265021\" 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