{"id":10411,"date":"2019-01-02T09:59:02","date_gmt":"2019-01-02T14:59:02","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?p=10411"},"modified":"2023-06-09T10:22:37","modified_gmt":"2023-06-09T15:22:37","slug":"natural-gas-demand-response","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/natural-gas-demand-response\/","title":{"rendered":"Natural Gas Demand Response"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10411\" class=\"elementor elementor-10411\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-421793f6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"41701\" data-id=\"421793f6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-47d89c31\" data-eae-slider=\"45823\" data-id=\"47d89c31\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-460c5d75 elementor-widget elementor-widget-text-editor\" data-id=\"460c5d75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><script src=\"https:\/\/platform.linkedin.com\/in.js\" type=\"text\/javascript\"> lang: en_US<\/script><br \/><script type=\"IN\/FollowCompany\" data-id=\"2292873\" data-counter=\"right\"><\/script><\/p><h2 style=\"font-size: 28px;\">The gas industry is readying itself for a new era of customer engagement as utilities begin looking at demand response (DR) as a resource to help them deal with peak demand on their networks. Companies are exploring how to best get customers involved, which technology to use, and how DR fits into their wider business. A couple of early adopters are already working on DR programs while the remainder of gas utilities watch in keen anticipation as increasing industry experience, technological maturity, and government support continue to build the business case for natural gas DR.<\/h2><p>Historically, gas utilities have had very little control over consumption. Essentially at the mercy of their consumers, these companies have struggled to meet the demand for their service during peak hours resulting in problems such as congested pipelines and large spikes in gas prices. But now gas companies have a new tool at their disposal to help them temper the volatile demand for their service. <strong>The utility-customer relationship<\/strong> is being developed into a broader and more digital experience powered by new technology and new ideas; a change driven by expanding the ways that utilities engage and interact with their customers. Through this enhanced relationship, utilities can leverage the participation of their customers to achieve a wide range of operational functions including demand reduction during peak hours.<\/p><h2 style=\"font-size: 28px;\">The growing number of customer contact points<\/h2><table><tbody><tr><td rowspan=\"2\" width=\"294\">Traditional<\/td><td width=\"294\">Field Service<\/td><\/tr><tr><td width=\"294\">Customer Service Representatives<\/td><\/tr><tr><td rowspan=\"2\" width=\"294\">Current Day<\/td><td width=\"294\">Web Portals<\/td><\/tr><tr><td width=\"294\">Social Media<\/td><\/tr><tr><td rowspan=\"3\" width=\"294\">Future<\/td><td width=\"294\">Smart appliances<\/td><\/tr><tr><td width=\"294\">Internet of Things (IoT)<\/td><\/tr><tr><td width=\"294\">Third-party service providers<\/td><\/tr><\/tbody><\/table><p>National Grid is a mixed electric and gas utility serving New York, Rhode Island, and Massachusetts. The company has been benefiting from electric DR for years, but it has recently started applying this practice to its natural gas operations, winning the first ever \u201cUtility Industry Innovation In Gas Award\u201d from NARUC.<a href=\"#_ftn1\" name=\"_ftnref1\">(1)<\/a><\/p><p>National Grid started out with a large mailing campaign, but this found little success. The company found that it had to try harder to get customers engaged and onboard with the program, so it took up a more personalized approach which involved one-on-one customer consultations.<a href=\"#_ftn2\" name=\"_ftnref2\">(2)<\/a> The company has now signed up 16 commercial and industrial customers who will receive financial incentives for reducing gas consumption during demand events; of which the company expects there to be roughly six every winter. This will be achieved by sending signals to direct-load-control devices connected to furnaces, boilers and other natural gas-fired equipment.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-10412\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1.png\" alt=\"Natural Gas Demand Response\" width=\"1216\" height=\"450\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1.png 1216w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1-300x111.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1-768x284.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1-1024x379.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-1-600x222.png 600w\" sizes=\"(max-width: 1216px) 100vw, 1216px\" \/><\/p><p>Demand Response is also gaining traction on the west coast, with Southern California Gas Company (SoCalGas) targeting residential customers via their smart thermostats. In Southern California, more than 90 percent of residents use natural gas to heat their home and hot water, making it the perfect opportunity to apply DR.<\/p><p>SoCalGas has set up a program in which customers allow minor adjustments to be made to their temperature settings on days when the company calls a Natural Gas Conservation event. The program includes a sign-up bonus, a smart thermostat rebate, and another bonus upon completion of the program.<a href=\"#_ftn3\" name=\"_ftnref3\">(3)<\/a> On top of its DR initiative, the company has used smart thermostats to implement an effective winter savings program which resulted in an average saving of 8% for home heating in the winter.<a href=\"#_ftn4\" name=\"_ftnref4\">(4)<\/a><\/p><p>In stark contrast to the commercial and industrial DR applications being explored by National Grid, utilities can get working in the residential market without having to design and manufacturer bespoke IoT devices. Smart thermostats are available for consumers to buy off the shelf for less than 200 dollars a-piece and they come in-built with everything you need to connect them up to a demand response program.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-10414 size-us_350_350_crop\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-2-350x350.png\" alt=\"Natural Gas Demand Response\" width=\"350\" height=\"350\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-2-350x350.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-2-150x150.png 150w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-2-300x300.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2019\/01\/natural-gas-demand-response-2.png 572w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/p><p>Companies such as National Grid and SoCalGas are leading the way when it comes to natural gas DR, but they aren\u2019t the only ones getting excited about this new trend. Lawmakers in Washington are proposing a bill which would instruct the DOE to carry out studies and get utilities involved in pilot programs, setting the stage for the learning and experimentation the industry needs to get natural gas DR into full swing.<a href=\"#_ftn5\" name=\"_ftnref5\">(5)<\/a><\/p><p>Gas utilities are now at a critical point in time where technology, experience, and legislation are coming together to open the way towards this new future; but to be truly successful, utilities need to engage with their customers and integrate DR effectively into their business processes.<\/p><p>Smartflex GasCIS provides the perfect solution for natural gas utilities looking to get into DR. This flexible system enables deep integration between core business processes and IoT devices such as smart thermostats to provide a cohesive experience for customers, office staff, and field workers. Smartflex\u2019s powerful billing engine can quickly adapt to provide the financial incentives you need to get customers involved. If you need IoT devices installed on customer premises, this solution offers fully-integrated support for mobile field service and contractor management to make sure it gets done right.<\/p><p>We believe that customer engagement is the future of the utility industry which is why our product comes with all the tools you need to get customers involved and keep them involved with DR. If you are a combined electricity and gas provider, Smartflex EnergyCIS and GasCIS work together to offer a full multi-industry solution; giving you the tools provide an excellent customer experience for integrated electricity and gas DR.<\/p><p>If you are ready for demand response,<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-5da3f710 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"17885\" data-id=\"5da3f710\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69447b63\" data-eae-slider=\"7805\" data-id=\"69447b63\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76c34244 elementor-button-info elementor-mobile-align-center elementor-align-left elementor-widget elementor-widget-button\" data-id=\"76c34244\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/app.openintl.com\/demo\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BOOK A DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-eabc37c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"22232\" data-id=\"eabc37c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f485fe0\" data-eae-slider=\"42738\" data-id=\"f485fe0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f7f9c4 elementor-widget elementor-widget-text-editor\" data-id=\"3f7f9c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"#_ftnref1\" name=\"_ftn1\">(1)<\/a> https:\/\/news.nationalgridus.com\/2017\/11\/natural-gas-demand-response-program-receives-innovation-award\/<\/p><p><a href=\"#_ftnref2\" name=\"_ftn2\">(2)<\/a> https:\/\/www.utilitydive.com\/news\/national-grid-finds-an-electric-approach-to-natural-gas-demand-response\/512644\/<\/p><p><a href=\"#_ftnref3\" name=\"_ftn3\">(3)<\/a> https:\/\/www.prnewswire.com\/news-releases\/four-days-remain-to-take-advantage-of-socalgas-smart-thermostat-program-offer-of-up-to-75-in-incentives-300604330.html<\/p><p><a href=\"#_ftnref4\" name=\"_ftn4\">(4)<\/a> https:\/\/www.prnewswire.com\/news-releases\/socalgas-joins-nest-to-announce-results-of-winter-seasonal-savings-energy-efficiency-program-300482114.html<\/p><p><a href=\"#_ftnref5\" name=\"_ftn5\">(5)<\/a> https:\/\/www.utilitydive.com\/news\/updated-whitehouse-unveils-bill-directing-study-pilot-program-for-natural\/520875\/<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The natural gas industry is looking at demand response (DR) as a resource to help itself deal with peak demand on their networks<\/p>\n","protected":false},"author":89,"featured_media":8899,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[1473,64],"class_list":["post-10411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles","tag-industry-articles","tag-technical-articles","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Natural Gas Demand Response | Smartflex<\/title>\n<meta name=\"description\" content=\"The natural gas industry is looking at demand response (DR) as a resource to help itself deal with peak demand on their networks\" \/>\n<meta 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