{"id":21981,"date":"2021-04-20T12:06:37","date_gmt":"2021-04-20T17:06:37","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?p=21981"},"modified":"2022-11-23T13:34:04","modified_gmt":"2022-11-23T18:34:04","slug":"cognitive-cis-customer-service-for-the-utility-of-the-future","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/cognitive-cis-customer-service-for-the-utility-of-the-future\/","title":{"rendered":"Cognitive CIS: Customer Service for the Utility of the future"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21981\" class=\"elementor elementor-21981\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3c34123e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"56277\" data-id=\"3c34123e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-442b4d41\" data-eae-slider=\"69753\" data-id=\"442b4d41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-325dcffa elementor-widget elementor-widget-text-editor\" data-id=\"325dcffa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-size: 28px;\">In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.<\/h2>\n<p>However, they continue to invest in solutions which require complex integrations between legacy systems and modern components. These solutions are based on a traditional analytics approach, which provides insights that require manual review and changes within legacy systems that consume a lot of time and money. This makes it difficult to create seamless customer interactions with a focus on improving customer experiences.<\/p>\n<p>Last week, <strong>Open Intelligence<\/strong> and <strong>IBM<\/strong> delivered a webinar panel where they discussed the elements needed to transform business processes in utilities, using artificial intelligence to engage customers and deliver increased value through personalized interactions and offerings.<\/p>\n<p>Throughout the webinar the panelists addressed three major key items:<\/p>\n<ul>\n<li>The concept of productization in the utility industry<\/li>\n<li>The impact of customer experience in the future of the utilities<\/li>\n<li>What makes a CIS smart enough to deliver personalized customer journeys?<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.<\/p>\n","protected":false},"author":89,"featured_media":21982,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[63],"class_list":["post-21981","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-news","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cognitive CIS: Customer Service for the Utility of the future<\/title>\n<meta name=\"description\" content=\"In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, 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