{"id":23897,"date":"2021-12-30T09:01:04","date_gmt":"2021-12-30T14:01:04","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?p=23897"},"modified":"2023-06-09T10:22:10","modified_gmt":"2023-06-09T15:22:10","slug":"empowering-utilities-with-open-smartflexs-future-thinking-capabilities","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/empowering-utilities-with-open-smartflexs-future-thinking-capabilities\/","title":{"rendered":"Empowering utilities with Smartflex's future-thinking capabilities"},"content":{"rendered":"\t\t
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Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Smartflex\u2019s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.<\/h2>

\"\"<\/p>

Growing market demand, industry complexities, and shifting customer expectations are putting pressure on utilities and challenging the technology and systems used to run their operations. Having the right solution to support critical business aspects, core processes, and emerging customer needs has become a necessity to meet changing market and industry conditions. Service providers should look for software solutions that combine top-of-the-line technologies and innovative capabilities, and can adapt to evolving customer needs.<\/p>

With this in mind, Smartflex’s future-thinking capabilities have been designed to handle both traditional customer-facing operations and sophisticated customer experience (CX) functionalities. The result is a highly valuable asset for utilities to accelerate multiple transformative initiatives, create new business models, enhance customer relationships and interactions, and drive revenue.<\/p>

Let’s explore the evolving and far-reaching capabilities that Smartflex has to offer to streamline utilities\u2019 operations<\/p>

To accomplish these actions, utilities have used routing programs that now can process a lot of information, including, traffic, types of roads, along with the workload and availability of technicians. These algorithms have evolved over time becoming more intelligent and efficient by solving various routing problems:<\/p>

\u00a0<\/p>

– Holistic approach<\/strong><\/h3>

\"\"<\/p>

Smartflex follows a holistic philosophy that creates synergy with all the data, processes, and requirements of a utility’s entire business cycle, creating an end-to-end approach to their operation. With a next-generation CIS fueled with Digital Customer Experience (DCX) components, Meter Data Management (MDM) characteristics, and Mobile Workforce Management (MWM) options, utilities can manage all the tasks and activities of multiple procedures seamlessly, simplify personnel daily efforts and boost company-wide efficiency.<\/p>

\u00a0<\/p>

– CX enablement<\/span><\/span>\u00a0<\/span><\/strong><\/h3>

To stay ahead of customer requirements, Smartflex offers CX-driven functionalities such as digital omnichannel interactions, self-service features, personalized products, services, and programs, among others. With these features and a customer-centric strategy, utilities can\u00a0enable end-to-end customer journeys to\u00a0create\u00a0meaningful interactions and connected experiences.\u00a0<\/span>\u00a0<\/span><\/p>

Smartflex delivers\u00a0CX-oriented functionalities through a comprehensive self-service platform\u00a0where customers can access updated and synchronized\u00a0account information,\u00a0dynamic usage graphs,\u00a0and comparisons\u00a0to help them manage their consumption.\u00a0They can also review and pay bills,\u00a0make donations,\u00a0enroll in new programs, manage preferences, purchase additional products, and much more\u00a0all\u00a0at their fingertips.\u00a0<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

\"\"<\/a><\/p>

\"\"<\/a><\/p>

\u00a0<\/span><\/span><\/p>

Additionally, Open S<\/span>m<\/span>a<\/span>rtflex supports interactions that can start a<\/span>t the web portal and continu<\/span>e<\/span>\u00a0in the<\/span>\u00a0customer service interface where Customer Service Representatives (CSR) visualize all the relevant information about customers, such as trans<\/span>actions,\u00a0<\/span>interactions<\/span>\u00a0and<\/span>\u00a0bi<\/span>lls,\u00a0<\/span>and can solve a broad set of r<\/span>equests in one place.<\/span><\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

\"Customer<\/a>
Customer Integrated Management Functionality<\/figcaption><\/figure>
\"Customer<\/a>
Customer Integrated Management Functionality<\/figcaption><\/figure>
\u00a0<\/div>

\u00a0<\/span><\/span><\/strong><\/h3>

– Flexibility<\/span><\/span>\u00a0<\/span><\/span><\/span><\/strong><\/h3>

Smartflex allows utilities to offer new\u00a0products, services, requests, and programs to\u00a0all\u00a0of\u00a0their\u00a0customers, thanks to workflows\u00a0and a robust business rule engine.\u00a0As a result, service providers can\u00a0expand their product portfolio\u00a0with\u00a0the\u00a0autonomy\u00a0to\u00a0harness commercial opportunities, bring in new revenue sources, and attract new customer segments. Moreover, utilities can pursue\u00a0additional\u00a0lines of\u00a0business by modeling non-traditional services like broadband, providing customers with endless opportunities while building loyalty.\u00a0<\/span>\u00a0<\/span><\/p>

With the workflow\u00a0functionality, utilities can easily model any request\u00a0and operational procedure\u00a0from start to\u00a0finish<\/span>,\u00a0<\/span>include\u00a0or adjust activities, incorporate validations throughout the workflow, assign roles or resources,\u00a0and\u00a0draw all the routes for each request, and much more<\/span>.\u00a0<\/span>Therefore, service\u00a0providers\u00a0can\u00a0monitor\u00a0and control flows effortlessly, track issues, and\u00a0increase business efficiency.<\/span>\u00a0<\/span><\/p>

\"Workflow<\/a>
Workflow Functionality<\/figcaption><\/figure><\/div>

\u00a0<\/h3>

– Ease of Integration<\/span><\/span>\u00a0<\/span><\/span><\/span><\/strong><\/h3>

\"\"<\/p>

Smartflex<\/span>\u00a0integrates seamlessly with\u00a0<\/span>existing and\u00a0<\/span>emerging<\/span><\/p>

\u00a0technologies and sites,<\/span>\u00a0like CX and CRM applications and systems of engagement<\/span>\u00a0allowing service providers to\u00a0<\/span>orchestrate\u00a0<\/span>their\u00a0<\/span>customer journeys with personalized processes, meaningful data, and enhanced interactions in various touchpoints. Therefore, utilities <\/span>can<\/span>\u00a0e<\/span>xpand<\/span>\u00a0their\u00a0<\/span>scope and implement new functionalities at their own pace, avoiding additional development costs.<\/span><\/p>

Thanks to this capability, utility companies can easily\u00a0<\/span>explore<\/span>\u00a0new business models that position them\u00a0<\/span>for<\/span>\u00a0the fut<\/span>ure, grow market share<\/span>\u00a0participation<\/span>, and assess profitability.<\/span><\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

– Extensibility<\/span><\/span>\u00a0<\/span><\/span><\/span><\/strong><\/h3>

Op<\/span>en Smartflex is<\/span>\u00a0a powerful CIS extended in\u00a0<\/span>three\u00a0<\/span>dimensions<\/span>:<\/span>\u00a0<\/span>Digital Customer Experience<\/span>\u00a0(DCX)<\/span>, Meter Data Management (MDM), and Mobile Workforce Management (MWM). The CIS dimension\u00a0<\/span>supports critical meter-to-cash (M2C) processes such as rate design, billing, payments<\/span>,<\/span>\u00a0among others<\/span>. With the\u00a0<\/span>DCX<\/span>\u00a0dimension, utilities have access to an outstanding self-service platform, digital interactions, and e-sales features<\/span>\u00a0for customer<\/span>s<\/span>\u00a0to manage every aspect of thei<\/span>r accounts, pay bills, request s<\/span>ervi<\/span>ces<\/span>,<\/span>\u00a0and purchase new products<\/span>.<\/span>\u00a0<\/span><\/span><\/p>

The MDM<\/span>\u00a0dimension<\/span>\u00a0allows service providers to manage\u00a0<\/span>processes such as\u00a0<\/span>interval metering, outage monitoring,<\/span>\u00a0and<\/span>\u00a0smart grid gateway,<\/span>\u00a0just to name a few<\/span>. With the MWM dimension, utilities manage mobile work orders, demand and work planning, third-party operations, and much more.<\/span><\/span>\u00a0<\/span><\/p>

\u00a0<\/p>

CIS dimension<\/span><\/b>\u00a0<\/span><\/p>

Billing Process\u00a0<\/span><\/i>\u00a0<\/span><\/p>

The\u00a0<\/span>\u201c<\/span>b<\/span>illing processes<\/span>\u201d<\/span>\u00a0functionality a<\/span>llows utilities to visual<\/span>ize all the relevant data related to the billing periods,\u00a0<\/span>the\u00a0<\/span>processes executed during the period and<\/span>\u00a0all the<\/span>\u00a0associated information.<\/span>\u00a0With this\u00a0<\/span>information,<\/span>\u00a0service providers can easily track every procedure and perform additional activities such as adjustments, rebilling, on-site billing, among others.<\/span><\/span>\u00a0<\/span><\/p>

\u00a0<\/p>

\"Billing<\/a>
Billing Process Functionality<\/figcaption><\/figure>
\"Billing<\/a>
Billing Process Functionality<\/figcaption><\/figure>

\u00a0<\/span><\/b><\/p>

MDM dimension<\/span><\/b>\u00a0<\/span><\/p>

Interval Metering<\/span><\/i>\u00a0<\/span><\/p>

The \u201cinterval\u00a0metering\u201d\u00a0functionality\u00a0enables\u00a0service providers to\u00a0manage interval meter data as well as meter reads and service usages. It supports the definition of time slots to divide\u00a0time ranges and usage throughout\u00a0the day, allows\u00a0the\u00a0receiving and registering\u00a0of\u00a0telemetered usages through a plain text file, among other processes.<\/span>\u00a0<\/span><\/p>

\u00a0<\/p>

\"\"<\/a>
Interval Metering Functionality<\/figcaption><\/figure>
\"Interval<\/a>
Interval Metering Functionality<\/figcaption><\/figure>

\u00a0<\/span><\/b><\/p>

MWM Dimension<\/span><\/b>\u00a0<\/span><\/p>

Order Management<\/span><\/i>\u00a0<\/span><\/p>

With\u00a0this functionality,\u00a0utilities can administer,\u00a0monitor\u00a0and control orders,\u00a0and perform multiple processes such as assigning\u00a0work units, canceling\u00a0orders,\u00a0and\u00a0managing\u00a0appointments. Additionally,<\/span>\u00a0<\/span>dispatchers\u00a0and field crew\u00a0can visualize important details\u00a0about\u00a0each order and track its\u00a0status. Additionally, the functionality\u00a0allows for\u00a0management of mobile work orders, where\u00a0work units can register on-field anomalies by attaching photographs or additional comments to work orders, simplifies checkup activities planning,\u00a0and calculates optimal routes based on\u00a0a number of\u00a0different variables.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

\u00a0<\/p>

\"Order<\/a>
Order Management Functionality<\/figcaption><\/figure>
\"Order<\/a>
Order Management Functionality<\/figcaption><\/figure>

\u00a0<\/span><\/span><\/p>

Smartflex’s future-thinking capabilities cover the critical aspects of utility management, combining customer experience features, practical functionalities, and innovative characteristics that leverage utilities’ current position and enhance future competitiveness. This way, service providers can strengthen their opportunities\u00a0<\/span>to participate in new lines of business while improving current operations to obtain efficiencies, bring in new revenue streams<\/span>,<\/span>\u00a0and reshape customer relationships.<\/span><\/span>\u00a0<\/span><\/p>

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLEARN MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Smartflex\u2019s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.<\/p>\n","protected":false},"author":89,"featured_media":23918,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[1473],"class_list":["post-23897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles","tag-industry-articles","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"\nEmpowering utilities with Smartflex's | OPEN INTELLIGENCE<\/title>\n<meta name=\"description\" content=\"Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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