{"id":25425,"date":"2022-07-26T15:12:29","date_gmt":"2022-07-26T20:12:29","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?p=25425"},"modified":"2022-09-22T14:56:15","modified_gmt":"2022-09-22T19:56:15","slug":"strengthen-utilitys-cx-with-artificial-intelligence-tppa-2022","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/strengthen-utilitys-cx-with-artificial-intelligence-tppa-2022\/","title":{"rendered":"Open Intelligence revealed how to strengthen your utility\u2019s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"25425\" class=\"elementor elementor-25425\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-3c34123e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"50274\" data-id=\"3c34123e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-442b4d41\" data-eae-slider=\"67965\" data-id=\"442b4d41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-325dcffa elementor-widget elementor-widget-text-editor\" data-id=\"325dcffa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-size: 28px; text-align: center;\">The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. This event gathered a wide range of energy industry professionals to share their knowledge and experiences related to the industry\u2019s present and future challenges. During this conference, Open Intelligence brought in two speakers to discuss how utilities can leverage artificial intelligence (AI) to improve their customer experience (CX).<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-9dc7db8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"5362\" data-id=\"9dc7db8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a41477\" data-eae-slider=\"44508\" data-id=\"5a41477\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c163500 elementor-widget elementor-widget-text-editor\" data-id=\"c163500\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Throughout the presentation, Open Intelligence\u2019s speakers, Juan Corredor, Open\u2019s CTO, and Felipe Corredor, Industry Consultant, showed how utilities can strengthen their CX by implementing a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers\u2019 expectations.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bac6d3 elementor-widget elementor-widget-tp-blockquote\" data-id=\"2bac6d3\" data-element_type=\"widget\" data-widget_type=\"tp-blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pt-plus-text-block-wrapper\" ><div class=\"text_block_parallax\"><div class=\"plus_blockquote quote-style-1   none \" ><blockquote class=\"quote-text\"><span class=\"tp-bq-desc\"><p>\u201cIn this session, we wanted to show how with Artificial Intelligence (AI) in their toolbox, utilities can provide their customers with delightful experiences powered by modern technologies and software applications, particularly, chatbots, smart speakers, and smart workflows\u201d Felipe Corredor said.<\/p><\/span><\/blockquote><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39fdfd4 elementor-widget elementor-widget-text-editor\" data-id=\"39fdfd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Commenting on the conference and Open\u2019s presentation, Juan Corredor stated:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be6f06a elementor-widget elementor-widget-tp-blockquote\" data-id=\"be6f06a\" data-element_type=\"widget\" data-widget_type=\"tp-blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"pt-plus-text-block-wrapper\" ><div class=\"text_block_parallax\"><div class=\"plus_blockquote quote-style-1   none \" ><blockquote class=\"quote-text\"><span class=\"tp-bq-desc\"><p>\u201cAt Open, we\u2019ve been working on creating a new simple way to enable utilities to interact with their customers in an efficient and personalized manner, allowing them to anticipate their customers\u2019 needs through artificial intelligence and data analytics. We enjoyed sharing our industry knowledge and solution with everyone at the TPPA Annual Meeting.\u201d<\/p><\/span><\/blockquote><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-6d3ae39 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"82422\" data-id=\"6d3ae39\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8c55245\" data-eae-slider=\"65074\" data-id=\"8c55245\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcfc7fe elementor-widget elementor-widget-image-gallery\" data-id=\"bcfc7fe\" data-element_type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-25425 gallery-columns-4 gallery-size-tp-image-grid'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"bcfc7fe\" data-elementor-lightbox-title=\"tppa-2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjU0MzAsInVybCI6Imh0dHBzOlwvXC93d3cub3BlbmludGwuY29tXC9hbWJpZW50ZVRyYWJham8yXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wN1wvdHBwYS0yLmpwZyIsInNsaWRlc2hvdyI6ImJjZmM3ZmUifQ%3D%3D\" href='https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-2.jpg'><img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-2-700x700.jpg\" class=\"attachment-tp-image-grid size-tp-image-grid\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-2-700x700.jpg 700w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-2-150x150.jpg 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"bcfc7fe\" data-elementor-lightbox-title=\"tppa-4\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjU0MzIsInVybCI6Imh0dHBzOlwvXC93d3cub3BlbmludGwuY29tXC9hbWJpZW50ZVRyYWJham8yXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wN1wvdHBwYS00LmpwZyIsInNsaWRlc2hvdyI6ImJjZmM3ZmUifQ%3D%3D\" href='https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-4.jpg'><img decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-4-700x700.jpg\" class=\"attachment-tp-image-grid size-tp-image-grid\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-4-700x700.jpg 700w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-4-150x150.jpg 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"bcfc7fe\" data-elementor-lightbox-title=\"tppa-3\" 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data-elementor-lightbox-slideshow=\"bcfc7fe\" data-elementor-lightbox-title=\"tppa-1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjU0MjYsInVybCI6Imh0dHBzOlwvXC93d3cub3BlbmludGwuY29tXC9hbWJpZW50ZVRyYWJham8yXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDIyXC8wN1wvdHBwYS0xLmpwZyIsInNsaWRlc2hvdyI6ImJjZmM3ZmUifQ%3D%3D\" href='https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-1.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"700\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-1-700x700.jpg\" class=\"attachment-tp-image-grid size-tp-image-grid\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-1-700x700.jpg 700w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/07\/tppa-1-150x150.jpg 150w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-9f5ff23 elementor-section-content-middle elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"5108\" data-id=\"9f5ff23\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3317995\" data-eae-slider=\"76519\" data-id=\"3317995\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54ae8bf elementor-widget elementor-widget-heading\" data-id=\"54ae8bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Don't miss this session, and learn how to provide your utility customers with delightful experiences.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4e76d2 elementor-button-info elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f4e76d2\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/meetings.hubspot.com\/diego-chaves1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LET'S MEET AT TPPA<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open Intelligence brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers\u2019 expectations.<\/p>\n","protected":false},"author":89,"featured_media":25430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-25425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Open revealed how to strengthen your utility\u2019s CX with AI<\/title>\n<meta name=\"description\" content=\"At the TPPA 2022 Annual Meeting, Open revealed how utilities can leverage artificial intelligence to improve their customer experience.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open Intelligence revealed how to strengthen your utility\u2019s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting\" \/>\n<meta property=\"og:description\" content=\"At the TPPA 2022 Annual Meeting, Open revealed how utilities can leverage artificial intelligence to improve their customer experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/strengthen-utilitys-cx-with-artificial-intelligence-tppa-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Intelligence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OpenSmartflex\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-26T20:12:29+00:00\" 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