{"id":40917,"date":"2025-06-27T15:15:32","date_gmt":"2025-06-27T20:15:32","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?p=40917"},"modified":"2025-09-18T14:53:23","modified_gmt":"2025-09-18T19:53:23","slug":"smartflex-flexible-future-proof-customer-focused-cis-utilities-need","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/smartflex-flexible-future-proof-customer-focused-cis-utilities-need\/","title":{"rendered":"Smartflex: The Flexible, Future-Proof, Customer-Focused CIS Utilities Need"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40917\" class=\"elementor elementor-40917\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-98c3131 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"73411\" data-id=\"98c3131\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c75cdd\" data-eae-slider=\"74420\" data-id=\"2c75cdd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b19fde0 elementor-widget elementor-widget-image\" data-id=\"b19fde0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"400\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-1024x400.png\" class=\"attachment-large size-large wp-image-40918\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-1024x400.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-300x117.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-768x300.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-1536x600.png 1536w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-2048x800.png 2048w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_2-350x137.png 350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dd17d2 elementor-widget elementor-widget-heading\" data-id=\"0dd17d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utilities today navigate a complex landscape shaped by stringent regulations, ambitious sustainability goals, increased market competition, and growing customer expectations for personalized and efficient digital interactions. Traditional Customer Information Systems (CIS) often struggle to meet these demands due to rigid structures and limited adaptability. Smartflex is designed precisely to address these challenges by delivering a flexible, scalable, and customer-focused CIS solution.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-2c3c1bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"24650\" data-id=\"2c3c1bc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7fc828\" data-eae-slider=\"15290\" data-id=\"b7fc828\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84b20a3 elementor-widget elementor-widget-text-editor\" data-id=\"84b20a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">As utilities intensify their transition towards renewable energy, smart grids, and innovative consumer solutions like electric vehicle (EV) charging and prosumer models, legacy CIS systems become increasingly inadequate. <\/span><span data-contrast=\"auto\">They lack the agility to rapidly integrate new services or manage escalating data volumes from smart meters and IoT devices. Smartflex offers utilities an advanced platform, combining AI-driven insights, cloud-native scalability, and customer-centric digital tools to facilitate immediate responsiveness to market shifts and regulatory changes.<\/span><\/p><h3>\u00a0<\/h3><h3>Harness the Potential of Modern Technology<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-a195d32 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"36256\" data-id=\"a195d32\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8fc7855 e-con-full e-flex e-con e-child\" data-eae-slider=\"83934\" data-id=\"8fc7855\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e394e39 elementor-widget elementor-widget-image\" data-id=\"e394e39\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"956\" height=\"1024\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3-956x1024.png\" class=\"attachment-large size-large wp-image-40920\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3-956x1024.png 956w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3-280x300.png 280w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3-768x823.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3-350x375.png 350w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_3.png 1012w\" sizes=\"(max-width: 956px) 100vw, 956px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d066977 e-con-full e-flex e-con e-child\" data-eae-slider=\"63657\" data-id=\"d066977\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a90f913 elementor-widget elementor-widget-text-editor\" data-id=\"a90f913\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW80149558 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW80149558 BCX0\">M<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">odern CIS platforms are built <\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">to<\/span> <span class=\"NormalTextRun SCXW80149558 BCX0\">transform utility operations w<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">ith <\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">future-proof, <\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">extended, flexible, and scalable capabilities<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">. T<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">hese platforms allow utilities to adapt quickly to market changes, support emerging business models, and stay ahead of evolving customer expectations.<\/span> <span class=\"NormalTextRun SCXW80149558 BCX0\">These next-generation platforms are customer-centric, event-driven,<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\"> and<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\"> with a<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\"> cloud-native<\/span><span class=\"NormalTextRun SCXW80149558 BCX0\"> design <\/span><span class=\"NormalTextRun SCXW80149558 BCX0\">equipped with embedded AI capabilities<\/span> <span class=\"NormalTextRun SCXW80149558 BCX0\">that enhance and streamline utility operations.<\/span><\/span><span class=\"EOP SCXW80149558 BCX0\" data-ccp-props=\"{&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b462079 elementor-widget elementor-widget-text-editor\" data-id=\"b462079\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><h3>Accelerate your modernization journey with Smartflex<\/h3><p><strong>\u00a0<\/strong>To empower utilities to become smart digital enterprises that can thrive in an ever-changing market landscape and meet unprecedented demands, Open Intelligence created Smartflex, a modern and flexible billing and customer care solution equipped with innovative capabilities and cutting-edge technologies. This system offers a modern CIS that extends its capabilities to three dimensions: digital customer experience (DCX), meter data management (MDM), and mobile workforce management (MWM), to cover the critical aspects of utility customer operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c6149 elementor-widget elementor-widget-image\" data-id=\"50c6149\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"302\" src=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-1024x302.png\" class=\"attachment-large size-large wp-image-40922\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-1024x302.png 1024w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-300x89.png 300w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-768x227.png 768w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-1536x454.png 1536w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-2048x605.png 2048w, https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2025\/06\/future_proof_cis_utilities_4-350x103.png 350w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15a2c3e elementor-widget elementor-widget-text-editor\" data-id=\"15a2c3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Smartflex empowers utilities with flexible and future-proof functionalities to efficiently ride the wave of the industry\u2019s digital transformation while focusing on customer experience (CX) and increasing business turnover. Here are four powerful characteristics of Smartflex that support utilities evolution:<\/p><ul><li><strong>CX-Focused:<\/strong> To stay one step ahead of customer requirements, Smartflex offers CX-driven functionalities like digital omnichannel interactions, a multi-device self-service portal, personalized next-best-actions, and e-sales capabilities. Additionally, Smartflex offers <strong>proactive interactions<\/strong>, a powerful tool to engage customers personally and anticipate their needs before they arise. These features integrated with emerging technologies like AI through chatbots, heuristics, and business rules help utilities draw comprehensive and end-to-end customer journeys to perform meaningful and satisfying interactions.<br \/><br \/><\/li><li><strong>Embedded AI capabilities:<\/strong> AI must be embedded within the core systems that utilities rely on every day, not implemented as disconnected, standalone tools. This integrated approach enables seamless alignment with operational processes, unlocking real efficiency gains, business value, and stronger employee adoption. Smartflex AI-driven capabilities go from advanced analytics to anticipate customer needs, anomaly detection in consumption patterns, AI-driven chatbots, smart routing, and more.<br \/><br \/><\/li><li><strong>In-platform user guidance: <\/strong>Employee experience, satisfaction, and effective onboarding are just as crucial as customer experience when it comes to maximizing utility performance. Therefore, Smartflex comes equipped with <strong>Polaris<\/strong>, a digital adoption tool that offers employees intuitive guides that simplify training, improve user experience, and ultimately ensure workforce proficiency.<br \/><br \/><\/li><li><strong>Unapparelled flexibility:<\/strong> To increase business revenue streams, Smartflex allows utilities to model and deliver suitable offers for everyone, from traditional services like electricity and water to non-traditional ones like prepaid services, electric vehicle charging, and prosumer programs. With a<strong>\u00a0<\/strong>configurable product catalog, utilities gather data across interactions, transactions, and operations to understand their customers and provide the right solution to satisfy each customer&#8217;s specific needs.<\/li><\/ul><p>Evidently, with the utility industry rapidly moving towards a digital transformation, utilities must act now to be prepared for the future. Legacy IT systems are falling behind and simply cannot provide the flexibility, functionality, and scalability required for the market\u2019s changing dynamics and customer needs. This leaves utilities with one obvious choice: investing in a modern CIS, like <strong>Smartflex,<\/strong> to remain competitive and resilient in an ever-changing world. By doing so, they can improve customer experience, reduce costs, and increase profitability while ensuring they are meeting the demands of the modern utility landscape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9d5969c e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"11571\" data-id=\"9d5969c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53cc77f elementor-widget elementor-widget-heading\" data-id=\"53cc77f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ready to elevate your utility capabilities?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1796a5b elementor-widget elementor-widget-heading\" data-id=\"1796a5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Contact us today to discover how Smartflex can transform your operations and drive future-ready growth.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33c382e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"33c382e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT NOW<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Utilities today navigate a complex landscape shaped by stringent regulations, ambitious sustainability goals, increased market competition, and growing customer expectations for personalized and efficient digital interactions. Traditional Customer Information Systems (CIS) often struggle to meet these demands due to rigid structures and limited adaptability. Smartflex is designed precisely to address these challenges by delivering a flexible, scalable, and customer-focused CIS solution.<\/p>\n","protected":false},"author":9,"featured_media":40930,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-40917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Flexible, Future-Proof, Customer-Focused CIS Utilities Need | Open Intelligence<\/title>\n<meta name=\"description\" content=\"Smartflex is designed precisely to address the current utility challenges by delivering a flexible, 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