{"id":46383,"date":"2026-02-27T10:44:10","date_gmt":"2026-02-27T15:44:10","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?p=46383"},"modified":"2026-03-02T11:00:11","modified_gmt":"2026-03-02T16:00:11","slug":"evolving-from-fragmentation-toward-a-unified-customer-operation-platform","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/","title":{"rendered":"Evolving from fragmentation toward a unified customer operation platform"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Operating with consistency in an increasingly dynamic utilities environment requires more than just integrating existing systems; it requires a platform that enables fast, data-driven decision-making in real-time. A unified customer operation platform represents this evolution: an operational foundation that unifies data, orchestrates processes, and transforms technical complexity into a simpler, predictable, and scalable operation.<\/span>\u00a0\u00a0<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The end of the “best-of-breed” era\u00a0<\/h3>

For decades, utilities relied on a “best-of-breed” strategy, adding multiple isolated systems to solve specific needs such as billing, field work, or customer service. However, this technological accumulation ended up creating fragmented architectures. What began as a solution transformed into an ecosystem of “patches,” forcing teams to rely on manual processes to cross-reference data, execute tasks, and maintain traceability.\u00a0<\/p>

\u00a0Today, this operational wear and tear is the only “glue” holding together systems that were never designed to communicate with one another. Under this complex model, operations become heavy and rigid; a single regulatory change or extreme event is enough to expose the seams of disconnected technology. The market has already taken note of this inefficiency;\u00a0industry consultants\u00a0like IDC state that utilities are abandoning the best-of-breed approach to\u00a0evolve\u00a0toward a modernization strategy based on comprehensive platforms.\u00a0[1]\u00a0<\/p>

The transition from fragmented systems to unified operations\u00a0<\/h3>

\u00a0Today, true transformation is not about “integration,” but about achieving native unification. Connecting isolated systems through complex APIs is an illusion that does not resolve fragmentation, as each software continues to\u00a0operate\u00a0under its own logic and version of reality. True change begins by breaking down information\u00a0silos.\u00a0<\/p>

\u00a0In a unified customer operation platform, commercial and operational data converge into a single core. Fragmented architectures and tedious manual processes disappear, giving way to orchestrated workflows built upon\u00a0a single source\u00a0of truth. By\u00a0operating\u00a0with real-time data, the platform detects changes and triggers processes autonomously. This\u00a0eliminates\u00a0friction, streamlines operations, and frees teams to focus on high-value strategies.\u00a0<\/p>

\u00a0This evolution redefines the core of the business;\u00a0as Gartner notes, Customer Information Systems (CIS) have ceased to be simple internal billing engines and have\u00a0consolidated\u00a0as strategic platforms that drive superior interactions, ensure regulatory agility, and open the door to new revenue models.\u00a0[2]\u00a0<\/p>

Global realities driving transformation<\/h3>

While operational unification appears to be a common destination, the starting point differs for each region. In\u00a0North America, grid modernization has led to the deployment of over 119 million smart meters, according to the\u00a0Federal Energy Regulatory Commission (FERC).\u00a0[3].\u00a0The challenge is no longer merely collecting customer and metering\u00a0data but\u00a0managing\u00a0that volume and\u00a0converting\u00a0it into\u00a0actionable operational processes\u00a0that enhance the customer experience.\u00a0On the other hand, the\u00a0European Commission\u00a0[4]\u00a0notes that the goal is to protect consumers from price spikes and foster a more user-centric retail market. Achieving this requires an agile platform that adapts quickly to business model changes without\u00a0costly\u00a0reconfiguration.\u00a0<\/p>

In\u00a0Latin America, the energy transition is advancing rapidly, driven by the expansion of renewable energy and increasing electricity demand. Consequently,\u00a0operational efficiency\u00a0and access to real-time data are key to ensuring the stability and sustainability of the energy system, according to the\u00a0OLADE 2025 report\u00a0[5].\u00a0Despite these differences, all regions share a common need: the unification and automation of business processes.\u00a0<\/p>

The next step in customer operations management<\/h3>

Faced with these global challenges, utilities\u00a0require\u00a0a platform that unifies customer information and operations.\u00a0Smartflex\u00a0stands as the ideal response to this landscape; it not only centralizes data from multiple commercial and operational processes but also transforms them into strategic insights, enabling fast and precise decisions that drive operational efficiency.\u00a0<\/p>

\u00a0Smartflex\u00a0offers flexibility and scalability\u00a0to\u00a0adapt\u00a0to\u00a0each\u00a0region’s\u00a0needs\u00a0without losing agility\u00a0to manage\u00a0changing regulatory environments. Its approach natively integrates key end-to-end commercial management capabilities from metering to billing, including sales management,\u00a0products, customer\u00a0service, customer experience, and digital commerce, providing 360\u00b0 management that drives omnichannel engagement, self-service\u00a0options, and proactive care. This\u00a0facilitates\u00a0real-time decision-making\u00a0and enhances\u00a0customer experience by unifying all operations under a single platform.\u00a0<\/p>

\u00a0Smartflex\u00a0also integrates artificial intelligence and data analytics to\u00a0optimize\u00a0operational processes and improve\u00a0efficiency. Its flexible design allows utilities to launch new products or business models and adjust rates in a matter of\u00a0hours,\u00a0without disrupting operations or compromising system stability.\u00a0<\/p>

Smartflex: the evolution for utility success<\/h3>

This is where what might be perceived as \u201cmagic\u201d manifests as advanced engineering: coherent architectures, orchestrated processes, and consistent decisions\u00a0operating\u00a0in real-time. The transition toward a unified customer operations platform, such as\u00a0Smartflex, marks a point of maturity where complexity is addressed structurally, allowing utilities to\u00a0operate\u00a0with foresight and scalability\u00a0<\/p>

\u00a0This level of unification is no longer just a technological aspiration; it is a strategic differentiator.\u00a0Smartflex\u00a0embodies this evolution, enabling utilities to move from a reactive stance to a leadership position. By managing the business cycle intelligently and efficiently, companies achieve greater control, cost reduction, and, most importantly, a customer-centric experience.\u00a0Visit us at IUCX and discover how to advance toward a more agile, efficient, and customer-focused future.\u00a0\u00a0\u00a0<\/p>

References\u00a0<\/h3>

\u00a0[1]\u00a0IDC Energy Insights: From Patchwork to Platform: Rethinking Utilities\u2019 Approach to Customer Experience 2026\u00a0\u00a0\u00a0<\/p>

\u00a0[2]\u00a0Gartner Market Guide for Utility Customer Information Systems 2025\u00a0\u00a0\u00a0<\/p>

\u00a0[3]\u00a0Federal Energy Regulatory Commission (FERC).\u00a0Annual Assessment of Demand Response and Advanced Metering<\/i>\u00a0(2024).\u00a0De\u00a0https:\/\/www.ferc.gov\/sites\/default\/files\/2024-11\/Annual%20Assessment%20of%20Demand%20Response_1119_1400.pdf<\/a>\u00a0<\/p>

\u00a0[4]\u00a0European Commission.\u00a0Protecting and Empowering Energy Consumers<\/i>. Directorate-General for Energy, European Union.de\u00a0https:\/\/energy.ec.europa.eu\/topics\/markets-and-consumers\/energy-consumers-and-prosumers\/protecting-and-empowering-energy-consumers_en<\/a>\u00a0<\/p>

\u00a0[5]\u00a0Organizaci\u00f3n Latinoamericana de Energ\u00eda (OLADE).\u00a0Panorama Energ\u00e9tico de Am\u00e9rica Latina y el Caribe 2025<\/i>. Quito: OLADE, 2025.\u00a0de\u00a0https:\/\/www.olade.org\/wp-content\/uploads\/2025\/12\/PANORAMA_ENERGETICO_DE_ALC_2025.pdf<\/a>\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\r\n \r\n \"Is\r\n <\/a>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Operating with consistency in an increasingly dynamic utilities environment requires more than just integrating existing systems; it requires a platform that enables fast, data-driven decision-making in real-time. A unified customer operation platform represents this evolution: an operational foundation that unifies data, orchestrates processes, and transforms technical complexity into a simpler, predictable, and scalable operation. <\/p>\n","protected":false},"author":9,"featured_media":46387,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60],"tags":[],"class_list":["post-46383","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"\nEvolving from fragmentation toward a unified customer operation platform<\/title>\n<meta name=\"description\" content=\"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Evolving from fragmentation toward a unified customer operation platform\" \/>\n<meta property=\"og:description\" content=\"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Open Intelligence\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OpenSmartflex\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-27T15:44:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-02T16:00:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Oscar Garcia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:site\" content=\"@opensmartflex\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Oscar Garcia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\"},\"author\":{\"name\":\"Oscar Garcia\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/person\/43d525f6634d15ab4484ee51612ef69a\"},\"headline\":\"Evolving from fragmentation toward a unified customer operation platform\",\"datePublished\":\"2026-02-27T15:44:10+00:00\",\"dateModified\":\"2026-03-02T16:00:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\"},\"wordCount\":940,\"publisher\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png\",\"articleSection\":[\"Industry articles\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\",\"url\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\",\"name\":\"Evolving from fragmentation toward a unified customer operation platform\",\"isPartOf\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png\",\"datePublished\":\"2026-02-27T15:44:10+00:00\",\"dateModified\":\"2026-03-02T16:00:11+00:00\",\"description\":\"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage\",\"url\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png\",\"contentUrl\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png\",\"width\":1024,\"height\":1024},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Evolving from fragmentation toward a unified customer operation platform\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#website\",\"url\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/\",\"name\":\"Open Intelligence\",\"description\":\"Software for utility companies\",\"publisher\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization\"},\"alternateName\":\"Open\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization\",\"name\":\"Open Intelligence\",\"url\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/09\/cropped-color-open-intelligence-logo-1.png\",\"contentUrl\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/09\/cropped-color-open-intelligence-logo-1.png\",\"width\":974,\"height\":378,\"caption\":\"Open Intelligence\"},\"image\":{\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/OpenSmartflex\/\",\"https:\/\/x.com\/opensmartflex\",\"https:\/\/www.linkedin.com\/company\/weareopenintelligence\",\"https:\/\/www.youtube.com\/channel\/UCHpHSdiqVTs0OvdEYJxCqiQ\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/person\/43d525f6634d15ab4484ee51612ef69a\",\"name\":\"Oscar Garcia\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Evolving from fragmentation toward a unified customer operation platform","description":"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Evolving from fragmentation toward a unified customer operation platform","og_description":"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.","og_url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/","og_site_name":"Open Intelligence","article_publisher":"https:\/\/www.facebook.com\/OpenSmartflex\/","article_published_time":"2026-02-27T15:44:10+00:00","article_modified_time":"2026-03-02T16:00:11+00:00","og_image":[{"width":1024,"height":1024,"url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png","type":"image\/png"}],"author":"Oscar Garcia","twitter_card":"summary_large_image","twitter_creator":"@opensmartflex","twitter_site":"@opensmartflex","twitter_misc":{"Written by":"Oscar Garcia","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#article","isPartOf":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/"},"author":{"name":"Oscar Garcia","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/person\/43d525f6634d15ab4484ee51612ef69a"},"headline":"Evolving from fragmentation toward a unified customer operation platform","datePublished":"2026-02-27T15:44:10+00:00","dateModified":"2026-03-02T16:00:11+00:00","mainEntityOfPage":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/"},"wordCount":940,"publisher":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization"},"image":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png","articleSection":["Industry articles"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/","url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/","name":"Evolving from fragmentation toward a unified customer operation platform","isPartOf":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage"},"image":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png","datePublished":"2026-02-27T15:44:10+00:00","dateModified":"2026-03-02T16:00:11+00:00","description":"Operating with consistency in an increasingly dynamic utilities environment requires a platform that enables fast, data-driven decision-making in real-time.","breadcrumb":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#primaryimage","url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png","contentUrl":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2026\/02\/Evolving-from-fragmentation-toward-a-unified-customer-operation-platform.png","width":1024,"height":1024},{"@type":"BreadcrumbList","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/evolving-from-fragmentation-toward-a-unified-customer-operation-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.openintl.com\/ambienteTrabajo2\/"},{"@type":"ListItem","position":2,"name":"Evolving from fragmentation toward a unified customer operation platform"}]},{"@type":"WebSite","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#website","url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/","name":"Open Intelligence","description":"Software for utility companies","publisher":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization"},"alternateName":"Open","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.openintl.com\/ambienteTrabajo2\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#organization","name":"Open Intelligence","url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/logo\/image\/","url":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/09\/cropped-color-open-intelligence-logo-1.png","contentUrl":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-content\/uploads\/2022\/09\/cropped-color-open-intelligence-logo-1.png","width":974,"height":378,"caption":"Open Intelligence"},"image":{"@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OpenSmartflex\/","https:\/\/x.com\/opensmartflex","https:\/\/www.linkedin.com\/company\/weareopenintelligence","https:\/\/www.youtube.com\/channel\/UCHpHSdiqVTs0OvdEYJxCqiQ"]},{"@type":"Person","@id":"https:\/\/www.openintl.com\/ambienteTrabajo2\/#\/schema\/person\/43d525f6634d15ab4484ee51612ef69a","name":"Oscar Garcia"}]}},"_links":{"self":[{"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/posts\/46383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/comments?post=46383"}],"version-history":[{"count":2,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/posts\/46383\/revisions"}],"predecessor-version":[{"id":46484,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/posts\/46383\/revisions\/46484"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/media\/46387"}],"wp:attachment":[{"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/media?parent=46383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/categories?post=46383"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.openintl.com\/ambienteTrabajo2\/wp-json\/wp\/v2\/tags?post=46383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}