{"id":8487,"date":"2018-05-08T15:46:47","date_gmt":"2018-05-08T20:46:47","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?p=8487"},"modified":"2022-09-22T14:59:27","modified_gmt":"2022-09-22T19:59:27","slug":"open-unveiled-its-commercial-operations-in-north-america-at-cs-week-2018","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/ambienteTrabajo2\/open-unveiled-its-commercial-operations-in-north-america-at-cs-week-2018\/","title":{"rendered":"Open unveiled its commercial operations in North America at CS Week 2018"},"content":{"rendered":"\t\t
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Last week, Open made its entrance into North America at CS Week 2018, introducing itself to the industry as a new player ready to make waves in the market with its fresh ideas and commitment to excellent customer service.<\/h3>

If you didn\u2019t make it to this year\u2019s CS Week<\/a> or you were there and you want to recap the best moments, we would like to share with you what we found to be the most memorable parts of the event.<\/p>

Changes in customer expectations: Digital experiences and new products and services<\/strong><\/h4>

One of the topics that had everyone talking was how the industry is going to react to the quickly changing expectations of the modern customer. Millennials are making up a growing share of utility customers, so the industry needs to update its playbook for the smartphone generation.<\/p>

Customer experience<\/a> is the new battleground which is shaping the future of the utility world, so companies who want to stand out in this key area need to embrace new customers and new technology such as bot responders, artificial intelligence, prepaid services, prosumers, and web portals. North American service providers have recognized this, and have started creating more customer-focused roles, reviewing their customer journeys, and seeking out CIS solutions that place a high value on customer relationships. As a new market entrant<\/a>, we were glad to see that the industry shares our vision for a new era of customer experience and we are excited to work with North American companies to make this a reality.<\/p>

In this new age, customers expect access to the latest technology right away. One single customer may use multiple services (electricity, water, gas, broadband), handle payments through multiple accounts, bundle the services together, or split them out; however, they still expect to be treated as one person. Our solution<\/a> is built to service these needs and offers an enriched experience for customer sales representatives based on putting the customer first. We showed attendees how our product offers a 360\u00b0 view of all services and interactions so that the utility-customer relationship can be built around people, not meters.<\/p>

Women in Utilities<\/strong><\/h4>

The Women in Utilities event on Thursday was a great chance to hear the perspectives of a valuable women that contribute to the growth of the\u00a0industry<\/a>. Professional women from JEA<\/a>, Eversource Energy<\/a>, and TECO<\/a> discussed how they manage to make time for their personal lives while also maintaining high-powered roles in the utility industry and the community.<\/p>

The Exhibit<\/strong><\/h4>

We put together a small exhibit to give industry leaders a chance to find out who we are and what we are about. From virtual reality to exciting product demonstrations, our exhibit caught the attention<\/a> of executives looking to transform customer service in their companies.<\/p>

\"VR
VR at CS Week 2018<\/figcaption><\/figure>

The demonstrations of the new and fresh CIS solution for NorthAmerican Utility companies<\/strong><\/h4>
\"Open's
Open’s Booth at CS Week 2018<\/figcaption><\/figure>

The extremely high level of interest at the show in Open reinforces our\u00a0belief that the market is not only ready but quite enthusiastic about a new market solution<\/a>.\u00a0 Further, the feedback we got specifically on the look and feel, breadth and functionality of the product was beyond our expectations.<\/p>

After seeing what we had to offer at the exhibit, our private demonstrations gave a unique opportunity for the industry to see first-hand what makes Smartflex so different<\/a>. Whether they were looking to improve customer experience, adopt new technology, or streamline operations, we showed small groups exactly how our product can solve their problems.<\/p>

The main points we discussed were:<\/p>