INSIGHTS
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Open International and its Utility Billing System receives reliability certification for its cloud services
True to its commitment to offering comprehensive, secure, and reliable utility billing solutions and services to the market, Open conducted the attestation process for the internal control processes involved in the provision of Smartflex service in SaaS mode, granted by KPMG Advisory, under the internationally recognized auditing standard: SSAE 18 – SOC 2.
Open International to Showcase Future Technology Simplifying Utility Companies’ Operations at CS Week
At CS Week, Open International will host a series of activities aimed at immersing attendees in cutting-edge innovations shaping the US utilities sector. Attendees will have the opportunity to engage with Open’s team of experts and experience firsthand how Smartflex can revolutionize their operations.
Smartflex’s CIS + Mobile Workforce Management: A Game-Changer for Utilities
Smartflex’s MWM layer empowers utilities with a comprehensive toolkit, optimizing communication, operations, and customer service. Our tailored solution integrates intelligent features that enhances operational processes, giving service providers control over field operations for an elevated customer experience and improved efficiency on the field.
Interagua/Veolia Upgrade Smartflex v8
We’re thrilled to announce the launch of our technological upgrade project with our customer Interagua Ecuador – Veolia!
Thanks to the latest version of Smartflex, Interagua will be able to provide a superior experience to their customers, boost productivity, and stay at the forefront of innovation. Together, we’re driving digital transformation in the utilities industry!
2023 Open International Highlights
These are the result of our commitment to providing superior service to our clients and supporting them in their technological evolution.
Happy holidays 2023
On behalf of the entire team at Open, we wish you a happy holiday season and a 2024 full of opportunities.
Serve your community better with cutting-edge technology
Public energy utilities have established vital objectives crucial for the well-being of the communities they serve. However, achieving these goals requires companies to depend on a system equipped with the essential capabilities to address every requirement. Let’s explore how Smartflex, with its innovative tools, can enable your business to accomplish these objectives.
Open International Discusses Cutting-Edge AI Solutions for Utilities at APPA’s Customer Connection Conference
Open International, a forefront software provider specializing in utility companies proudly participated in the American Public Power Association’s (APPA) Customer Connection Conference held on November 13th in San Antonio, Texas. The event brought together industry leaders and innovators to explore the latest advancements and strategies in the utility sector.
Open International addressed the transformation of customer experience at FMEA’s Energy Connections Conference
With the aim of highlighting advancements in the public utilities industry, where artificial intelligence (AI) has emerged as a crucial pillar in the pursuit of excellence, Open International led a presentation at the Florida Municipal Electric Association’s (FMEA) Energy Connections Conference held on November 8th in Orlando, Florida.
Trailer Webinar ESource
Overcome the risks and challenges of a CIS Implementation! Stay tuned for an insightful ESource discussion featuring four cutting-edge companies leading a successful project and future-proofing utility operations journey.
Breaking boundaries: A Single Approach to Customer and Employee Experience with Smartflex
Nowadays, utilities need to think of new and efficient ways to improve their customer satisfaction. One way to do so is by improving both customer and employee experience.; this blend is known as “Total Experience”. Smartflex, Open’s next-generation CIS solution, is loaded with game-changing innovations aimed at providing utilities with technological tools that enable them to embrace a Total Experience approach.
Open International Set to Share AI Insights at APPA’s Customer Connections Conference
Open International will be actively engaged in discussions centered around the pivotal role of artificial intelligence (AI) in revolutionizing the utilities industry. Juan Corredor, Chief Technology Officer (CTO) of Open International, will be a featured speaker at the event, presenting a comprehensive exploration of AI’s potential applications within the utility sector.
Open International to Discuss Enhancing Utilities’ Total Experience at FMEA’s Energy Connections Conference
In a rapidly evolving energy landscape, Open International is set to lead the conversation on transforming the utilities sector’s Total Experience. Join us at FMEA’s Energy Connections Conference for insightful discussions and groundbreaking ideas that promise to reshape the way we interact with energy services.
Transforming Utilities’ Customer Service: The Power of Integrating Smartflex with ChatGPT
The utility industry is witnessing a transformative revolution as advanced technologies continue to reshape its landscape. One such groundbreaking integration is the fusion of utility software’s with Artificial Intelligence (AI). By harnessing the power of AI, utility companies can unlock unprecedented opportunities to optimize operations and enhance customer experiences.
Discover Smartflex’s DCX Platform
The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.
Empower your CX & EX strategies with Smartflex’s DCX Platform
Customers and employees expect more from their service providers and employers. From a customer’s perspective, they want a trusted ally that guides them to improve their usage behavior, offers updated information and tips, understands their specific demands, and provides proactive help.
Open unveils two game-changing innovations in their cloud CIS: an embedded digital assistance tool and a ChatGPT integration, at CS Week 2023
Open International, returned to the event once again with the introduction of its latest innovations, Polaris and ChatGPT, which integrate with their CIS solution, Smartflex.
Adopting multiple systems is a thing of the past, a holistic solution is the future
When Utility companies decide to adopt multiple systems, they can often face challenges with their business operations.
5 Problems Utilities Deal With When Adopting Multiple Systems
In many industries, companies use a variety of technological solutions to optimize their operations and meet their objectives.
Boost your utility with a holistic cutting-edge system
In a rapidly evolving market, utilities are looking to provide a better service to their communities while maintaining business sustainability. As a result, service providers must rely on solutions that help them achieve important goals.
Introducing Polaris: Smartflex’s game-changing digital adoption tool that simplifies employee system interactions
Polaris is truly a unique feature in Smartflex that utilities are looking for. It helps them empower their workforce, increase employee engagement, and improve operational efficiency.
Out with rigid legacy utility systems, in with flexible modern solutions: How Smartflex can revolutionize your business
As the utility industry evolves into a more digital ecosystem, modern solutions have become imperative for companies to survive and thrive.
Revolutionize your customer processes with Smartflex, the 360° CIS Solution
The answer begins with understanding utilities’ current landscape and customers’ specific needs to design strategies that increase payment options and interaction channels, enhance customer segmentation, streamline collection efforts, and reduce operational costs.
Let us show you how we can help improve your company's performance
Your business, Empowered
