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Gartner® Market Guide for Utility CIS 2025

Open International rebrands as Open Intelligence, pioneering a new era of technological innovation

Open International, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company's commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.

Since its inception, Open has focused on developing innovative tools that drive the growth and efficiency of its clients. Its flagship product, Smartflex, embodies this commitment by offering intelligent and adaptable solutions that align with the changing demands of the utility and telecommunications sectors. With the transition to Open Intelligence, the company renews its promise to empower its clients in an increasingly competitive and dynamic business environment.

William Corredor, Founder and CEO of Open, stated: “Our transformation into Open Intelligence represents a fundamental milestone in our company’s journey. We want our name to reflect our unwavering focus on smart solutions that empower our clients to excel in a data-driven world. Open Intelligence is not just a name change; it is a statement of our leadership in the next wave of technological innovation.”

This transition to Open Intelligence marks a key step in strengthening the company’s position and reaffirming its leadership in technological innovation. As a constantly evolving team, Open Intelligence will continue to reinforce its commitment to providing advanced technological solutions and superior quality services, with the goal of empowering its clients to achieve success.

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La solución completa de gestión de clientes y CX para Utilities

Smartflex es una plataforma completa para la gestión de servicios de energía, agua, gas y servicios públicos no tradicionales, que ofrece soluciones integradas para la gestión de información del cliente (CIS), un portal de autoservicio (CSS), gestión de datos de medidores inteligentes (MDM) y gestión de fuerza de trabajo móvil (MWM). Con integración nativa e inteligencia artificial incorporada, la solución reduce costos, optimiza operaciones y minimiza los esfuerzos de actualización. Smartflex acelera la transformación digital, permite la implementación de nuevos modelos de negocio y mejora la experiencia del cliente, gracias a su diseño basado en reglas y flujos de trabajo predefinidos.

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