Utilities at a Crossroads: The Case for Modern CIS Platforms
Utilities relying on legacy CIS platforms face rising costs, rigid architectures, and slow innovation. Learn why modern CIS solutions are becoming the strategic choice for growth.
artificial intelligence
The AI Era Has Begun: But Is It Really Changing How Your Utility Works?
Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.