{"id":45277,"date":"2025-02-05T08:50:47","date_gmt":"2025-02-05T13:50:47","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteTrabajo2\/driving-utility-innovation-and-global-growth\/"},"modified":"2025-02-05T08:50:47","modified_gmt":"2025-02-05T13:50:47","slug":"driving-utility-innovation-and-global-growth","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/en-emea\/driving-utility-innovation-and-global-growth\/","title":{"rendered":"Driving Utility Innovation and Global Growth"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"45277\" class=\"elementor elementor-45277 elementor-39458\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-550fbe0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"86312\" data-id=\"550fbe0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-afeeffd\" data-eae-slider=\"1502\" data-id=\"afeeffd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab79fea elementor-widget elementor-widget-heading\" data-id=\"ab79fea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">In 2024, Open solidified its leadership in utility technology with Smartflex's continuous evolution, introducing 119 new features. These updates introduced unique differentiators that position this solution as the best technological option for utility companies undergoing digital transformation. Additionally, the company expanded its global presence by launching operations in Europe.  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-b4086ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"57848\" data-id=\"b4086ea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75d294d\" data-eae-slider=\"24334\" data-id=\"75d294d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad63b6d elementor-widget elementor-widget-text-editor\" data-id=\"ad63b6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over the past year, Open strengthened its agile, non-disruptive upgrade model, enabling its customers to reduce CIS upgrade costs by up to 70%, replacing traditional lengthy and costly product updates. Today, 18 customers operate under this model, with 7 going live this year and 12 more initiating new implementations.\u00a0<\/p><p><a href=\"https:\/\/www.openintl.com\/solution\/\">Smartflex<\/a> has significantly advanced in scalability, reliability, and compliance, now offering digital advanced payment solutions, an extensible self-service portal, optimized reporting, and a new set of API\u2019s for seamless integration with other applications. Its SaaS solution achieved 99.94% availability, exceeding industry benchmarks.\u00a0<\/p><p>A major milestone was Open\u2019s expansion into Europe with <a href=\"https:\/\/www.openintl.com\/open-intelligence-expands-european-market-new-operations-spain\/\">new offices in Spain<\/a> reinforcing Open&#8217;s goal to be recognized as a global leader in utilities and telecommunication industries.\u00a0Gartner continues to recognize Open among the world&#8217;s <a href=\"https:\/\/www.openintl.com\/gartner-includes-open-2024-market-guide-utility-cis\/\">top CIS providers in their Utility CIS Market Guide.<\/a>\u00a0<\/p><p>Customer satisfaction remains at the core of Open\u2019s success, reflected in a 5\/5 on <a href=\"https:\/\/www.gartner.com\/reviews\/market\/utilities-customer-systems\/vendor\/open-intelligence\/product\/smartflex-cis\">Gartner Peer Insights<\/a>\u2014the only CIS provider to achieve this level. Investing 32% of revenue in R&amp;D, Open fosters continuous innovation through initiatives like its annual Hackathon, which delivered seven product enhancements in 2024.<\/p><p>Open demonstrates its unwavering commitment to security and quality with 26 consecutive years of ISO certifications. Additionally, the company maintains <a href=\"https:\/\/www.openintl.com\/robust-security-strategies-key-to-operational-resilience\/\">SSAE 18 SOC 2 Type 2<\/a> compliance, reinforcing its dedication to compliance and operational integrity across all services.<\/p><p>Open\u2019s commitment to talent and diversity is evident in its 32% female representation and an industry-leading 3% Employee Turnover Index. The team averages 10 years of tenure, with a 9\/10 satisfaction index and 23,396 hours of training in 2024.\u00a0<\/p><p>Looking ahead to 2025, Open will continue advancing its product with new <a href=\"https:\/\/www.openintl.com\/utilities-reducing-response-times-customer-requests-ai\/\">artificial intelligence capabilities<\/a>, enhancing efficiency and driving transformation in the utility and telecommunications sectors. Through innovation, excellence, and sustainability, Open continues to redefine the future of technology for the industry.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c5cbc elementor-widget elementor-widget-image\" data-id=\"a0c5cbc\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"623\" src=\"https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-1024x623.png\" class=\"attachment-large size-large wp-image-39501\" alt=\"\" srcset=\"https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-1024x623.png 1024w, https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-300x183.png 300w, https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-768x467.png 768w, https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-1536x934.png 1536w, https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape-350x213.png 350w, https:\/\/www.openintl.com\/wp-content\/uploads\/2025\/02\/EN-highlights-2024-landscape.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-437f964 e-flex e-con-boxed e-con e-parent\" data-eae-slider=\"36918\" data-id=\"437f964\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dddda15 elementor-widget elementor-widget-heading\" data-id=\"dddda15\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Let's meet at the Utility Management Conference in Dallas, TX, from February 11 to 14 and discover how to digitize your water utility.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b16758 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5b16758\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.openintl.com\/meeting-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">BOOK A COFFEE WITH US<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Discover how Open Intelligence led utility technology in 2024 with Smartflex innovations, European expansion, and sustainability milestones.<\/p>\n","protected":false},"author":9,"featured_media":45278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9465],"tags":[9472],"class_list":["post-45277","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-articles-en-emea","tag-emea-en-emea","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v26.7) - 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