Open International has taken yet another important step in building its North American presence by signing a partnership agreement with Enterprise Solutions Consulting (ESC), a leading global utility systems integrator. ESC, with headquarters in Webster, NY, has established itself as a trusted and proven partner for electric, gas, and water utilities looking to enhance their customers’ experience, through implementation and enhancements of the core customer information system (CIS). ESC, founded in 2009, offers customers a strong team of industry consultants with deep experience in CIS implementations, having served such marquee companies as Veolia North America, TripAdvisor, Hydro Ottawa, PowerStream, Region of Peel and the New York Power Authority.
The Open-ESC partnership will offer utilities a unique combination of world-class CIS and Field Service capabilities with an approach that focuses on true partnerships versus the typical vendor-customer relationship. This partnership will enhance Open Smartflex CIS and Field Services product offerings aligned with top-notch implementation services partners to leverage its core solution experts.
“ESC will provide additional depth to our ability to deliver our solutions in a reliable and cost-effective manner, as well as a sound background in North American utility practices. Their focus on close customer partnerships perfectly mirrors the philosophy that defines Open and our success that we have built in the Latin American market,” says Hernando Parrott, Open’s President of North America.
With Open’s proven track record in the leading utility companies across 18 Latin American countries, supporting billing processes for more than 40 million end-customers every month, and supporting new products and services derived from new digital technologies, utilities in the United States and Canada have an exciting new alternative when looking for agile, innovative solutions to meet ever-increasing customer expectations.
“We believe that the market is fertile for a fresh approach to CIS and field service operations, backed by a seasoned team that can act as a long-term trusted advisor, where the customer needs come first. Opens unique culture and proven agility meshes well with our approach and significantly broadens our services portfolio, “ offers RJ Kumar, President/CEO of ESC.