{"id":10857,"date":"2019-03-12T14:58:22","date_gmt":"2019-03-12T19:58:22","guid":{"rendered":"https:\/\/www.openintl.com\/ambienteWordpress\/?p=10857"},"modified":"2022-09-23T10:05:25","modified_gmt":"2022-09-23T15:05:25","slug":"cs-week-2019-modelo-multicanal-de-atencion-al-cliente-chilquinta-energia","status":"publish","type":"post","link":"https:\/\/www.openintl.com\/es\/cs-week-2019-modelo-multicanal-de-atencion-al-cliente-chilquinta-energia\/","title":{"rendered":"El caso de \u00e9xito de la transformaci\u00f3n tecnol\u00f3gica de la filial de Sempra en Chile, Chilquinta Energ\u00eda, se presentar\u00e1 en CS Week 2019"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10857\" class=\"elementor elementor-10857\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-2e11269b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-eae-slider=\"79733\" data-id=\"2e11269b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5afa6acb\" data-eae-slider=\"31072\" data-id=\"5afa6acb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-585c5f8d elementor-widget elementor-widget-text-editor\" data-id=\"585c5f8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\r\n<h2 style=\"font-size: 28px;\">En el marco del evento de empresas de servicios p\u00fablicos m\u00e1s importante de Norteam\u00e9rica, CS Week 2019, Chilquinta Energ\u00eda, subsidiaria chilena del grupo Sempra Energy, en conjunto con su aliado tecnol\u00f3gico Open Intelligence, expondr\u00e1 un caso que ilustra los beneficios de crear un modelo multicanal de atenci\u00f3n al cliente soportados en \u00fanica soluci\u00f3n tecnol\u00f3gica.<\/h2>\r\nComo parte del ciclo de conferencias del CS Week 2019, a celebrarse del 8 al 12 de abril en la ciudad de Phoenix, Arizona, Chilquinta Energ\u00eda presentar\u00e1 una ponencia denominada \u201cCreating a Multi-Channel Customer Service Hub Model with Your CIS\u201d, \u00a0donde representantes de la compa\u00f1\u00eda en conjunto con su aliado <em>tecnol\u00f3gico Open Intelligence, <\/em>compartir\u00e1n con el auditorio la estrategia de transformaci\u00f3n tecnol\u00f3gica que ejecut\u00f3 la empresa chilena y que le permiti\u00f3 sortear con \u00e9xito los nuevos desaf\u00edos \u00a0que est\u00e1 afrontando \u00a0la industria de energ\u00eda.\r\n\r\nChilquinta expondr\u00e1 los principales retos relacionados con la diversificaci\u00f3n de la oferta comercial y el cambio del modelo de atenci\u00f3n al cliente que enfrent\u00f3 durante su proceso de transformaci\u00f3n tecnol\u00f3gica. De igual forma, se analizar\u00e1n los principales criterios que llevaron a la compa\u00f1\u00eda a \u00a0optar por Smartflex, la soluci\u00f3n hol\u00edstica de Open Intelligence, la cual le permiti\u00f3 integrar todas sus filiales en un solo sistema, manejar su core de negocio bajo una \u00fanica soluci\u00f3n CIS e implementar su estrategia de expansi\u00f3n en m\u00faltiples canales de servicio al cliente, principalmente los canales virtuales.\r\n\r\nFinalmente, los representantes de Chilquinta y Open compartir\u00e1n con los asistentes los resultados exitosos que la empresa \u00a0ha logrado fruto de este proceso, que no s\u00f3lo le ha permitido el despliegue de nuevos productos y servicios sino tambi\u00e9n la implementaci\u00f3n de un modelo multicanal de atenci\u00f3n al cliente, obteniendo con ello beneficios en t\u00e9rminos de eficiencia operativa, crecimiento y diversificaci\u00f3n del portafolio de productos y servicios, entre otros.\r\n\r\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chilquinta expondr\u00e1 los principales retos relacionados con la diversificaci\u00f3n de la oferta comercial y el cambio del modelo de atenci\u00f3n al cliente que enfrent\u00f3 durante su proceso de transformaci\u00f3n tecnol\u00f3gica.<\/p>\n","protected":false},"author":89,"featured_media":10704,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69],"tags":[73],"class_list":["post-10857","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-noticias","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v26.7) 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