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INSIGHTS

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Recursos - Resources
Videos

Augmented Reality

The advances in augmented reality (ar) combined with its growing popularity and accessability have caught the attention of public utilities, which are now discovering how this technology can be used to improve their field operations.

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Virtual personal assistants whitepaper
Whitepapers

Virtual Personal Assistants Whitepaper

Based on their ability to perform several activities automatically, virtual assistants will offer solutions to utility and telecommunications companies to deal with needs such as increasing workers efficiency, innovating in the execution of processes, and reducing customer service costs.

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Recursos - Resources
Videos

Vital Signs

With Vital Signs, you can check the oil from the comfort of the driver´s seat, prevent problems before they occur, and make sure your engine is running smoothly.

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Recursos - Resources
Videos

Prepaid Energy

Prepaid services in the electric utility industry have experienced a boom in recent years, driven by both the evolving demands of consumers and the growing pressure on utilities to drive greater operational efficiency by simplifying processes and minimizing the financial burden of uncollectible debt. Lear more at: https://www.openintl.com/prepaid-energy/

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Recursos - Resources
Videos

Smartflex Telco

Get to know how a Customer Care Representative, a Field Service Representative and a Field Service technician interact with Smartflex.

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Recursos - Resources
Videos

How do you manage Customer Engagement?

Get a complete view of your customers’ information. Streamline your sale and post-sale processes using intuitive functionalities, preconfigured successful business practices, request generation, handling of claims, and complaints.

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Recursos - Resources
Videos

High Consumption Stories

Real people, real stories. Get to know how with an integrated software, your field service technicians are able to sell products on the go and improve your customers lives.

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Recursos - Resources
Videos

Energy Industry Challenges

The energy industry has pressing challengues based on operational efficiency, evolving technology and much more. Learn more about these challengues and what are the necessary action items that need to take place to evolve with the industry.

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Videos

The leading role of women in Open – Video

At Open, we are proud to support the vital role of Women not only in the workplace but in all aspects of society. It is rare to have strong female representation in the technology sector and, all too often, it can feel like a male-dominated industry. This is why we celebrate the fact that women make up over 30% of our staff and hold 35 leadership positions.

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Autonomy: The Key to Business Evolution
Industry articles

Autonomy: The Key to Business Evolution

To be a successful utility or telecommunications company, your business processes must be constantly evolving to keep up with the ever-changing regulatory and market conditions of your industry. While many companies realize this, they often feel that making meaningful changes to their business is too complicated to do independently and end up having to rely on external consultants for costly system implementation and configuration support. The problem is partly to do with overly complicated software ecosystems comprised of stand-alone solutions

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Industry articles

6 Ways Utility and Telecommunications Companies can take advantage of Data Analytics

With the wealth of data being collected through social media, customer web portals, and the Internet of Things (IoT), utility and telecommunications companies can enhance decision-making through the quickly developing field of data analytics. The growth of Advanced Metering Infrastructure (AMI) has led to a significant increase in the amount of raw data being gathered every hour for utility companies. Typically, said data has been used to support billing processes; however, this is but one of the broad range of

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Smart appliances and utilities
Industry articles

The growth of Smart Appliances and what it means for Utilities

It is an exciting time for American homes as Smart Appliances are quickly changing the way we carry out day-to-day tasks. With this emerging technology, utility companies now have a unique opportunity to achieve enhanced integration with American households to improve operations and provide a better overall customer experience. The Smart Appliances Market is expected to be worth 37.2 Billion USD by 2020(1) Ice Energy Storage For a long time, hot water cylinders have been the main energy storage device

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Día Mundial del Agua
Industry articles

Water: A vital resource that is running out

World Water Day: Could sustainable and natural solutions solve the problem of water scarcity? Since 1993, World Water Day has been observed every 22nd of March. The day is an initiative driven by the United Nations to discuss how to sustainably manage our most precious resource. The main theme this year is the exploration of nature-based solutions (NBS), a strategy which aims to help balance the water cycle through ecological processes and mitigate the issues generated by climate change.  

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Open's booth at Cs Week
News

Open’s Booth at CS Week 2018

Open, having enjoyed decades of remarkable achievements internationally, has arrived to the US market and will be present at CS Week 2018 to offer you an experience like no other.

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News

The leading role of women in Open

  Today we women make up over 30% of our staff, with 35 of them occupying leadership positions International Women’s Day (March 8) is a global day celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating gender parity. International Women’s Day (IWD) has occurred for well over a century, with the first March 8 IWD gathering supported by over a million people in Austria, Denmark, Germany and Switzerland. At Open,

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