Open is introducing a new holistic CIS solution which includes a broader range of integrated features to help utilities simplify their operations and provide enhanced customer experience.
Open Smartflex includes customer self-service capabilities, integrated mobile workforce management, a dynamic catalog of products and services, and a flexible billing engine for complex rates management.
Open has become a hot topic in the utility industry as companies increasingly think about how replacing their CIS can help them support their business vision with emerging technologies and expand their range of products and services.
Canadian Business Journal
The City of Fort Collins, one of the most innovative municipalities in North America, selected Open Smartflex last year to replace its CIS and support its expansion into the broadband sector.
El Paso CityRoom [El Paso, TX]
At a time when utilities are ready for digital transformation but are struggling with the available software solutions choices, Open International has come to the North American market with a fresh new offering and a unique vision for digital customer engagement.