Electric vehicles revolutionize the utility industry
Utilities will continue to create value for their customers, stand out in the market, and improve cash flow with the electric vehicles movement.
Prepare for the era of electric mobility
Utilities are implementing powerful strategies that encompass extensive charging infrastructure to face the electric vehicle era.
Empower your customers with Smartflex
Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
Facing the challenges of COVID-19 with Smartflex
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
The role of utilities during the COVID-19 pandemic
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
