Top five technology modernization trends for service providers
On the road to digital transformation, companies must upgrade their systems and technology in order to improve efficiency.
Decentralizing the energy market with blockchain
To support customers seeking a more active role in the energy market, utilities should take a good look at energy sharing platforms.
Open Vital Signs, innovation applied on analyzing and displaying critical information
Open Vital Signs solution, allows service provider companies to evolve from a reactive response model to a proactive model.
The three service models of Cloud Computing
Cloud computing is a rapidly-growing industry that allows companies to move beyond on-premise IT infrastructure and, instead, rely on internet-based services.
Smartflex, supporting smart metering with a customer-centric solution
Smartflex helps utilities meet industry requirements in this new era of smart metering without duplicating systems, functionalities or information.
Push your customer-centric vision forward by performing the best collection processes
Customer-centric Collection involves using advanced technology to increase the efficiency of collections while also ensuring a more positive experience for all parties involved.
Could rural electric cooperatives hold the key to national Broadband development?
Many electric cooperatives are starting to offer broadband in unserved or under-served areas, filling a gap in the market.
Challenges and opportunities for utility debt collection
With the design of flexible systems, these companies can upgrade to more dynamic and personal processes. Smartflex CIS
The CX Pyramid
One of the essential components of customer experience is self-service
Nowadays, companies are constantly engaging their customers in order to keep them satisfied and build loyalty. However, this task is becoming challenging because there are now hundreds of companies competing for customer attention every day, which has caused the modern customer to be more discerning than ever. Expectations are constantly increasing, so if a company isn’t continually improving its service, it will quickly fall behind. Also, the growing trend of customers using mobile devices makes them more comfortable self-managing parts of their daily routine instead of interacting face to face with companies.
