Digitally Transform your Water Utility with Smartflex
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
Take your utility’s customer experience to the next level with Smartflex's proactive interactions
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Smartflex, aimed to transform utilities’ customer service strategies.
Saying and doing: Open International makes progress in gender equality
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
Open joins CS Week 2022 to discuss how to drive your utility business success
This year’s 46th CS Week Conference will take place from May 2-6th in Phoenix, AZ where utility professionals and leading vendors will meet to network and learn about the upcoming opportunities that the industry has to offer.
Modern Customer Information System
To continue serving your customers with excellence, it is critical to provide a simple and seamless customer experience
