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Open International has more than 30 years of experience in developing, implementing, and supporting Open Smartflex within the utility and telecommunications industries. Open’s proposition is based on performing all activities involved in its clients’ value creation process, from solution development to product maintenance and support.
FUNDAMENTALS OF THE SMART METHODOLOGY
Open Smartflex is a cloud-based solution designed to be easy to configure and operate. There are remarkable benefits of deploying Open Smartflex in the cloud, such as lower infrastructure and IT costs, greater flexibility and scalability, more security.
During the Initiation and planning processes groups, Open grants access to the client to its training platform called Open Academy, to facilitate knowledge transfer to the client about Open Smartflex.
Once the client’s operation using Open Smartflex solution starts, Open supplies part of the installed capacity of its development center as well as a set of acceleration tools to attend any contingency that can result after the Go Live, and the stabilization process starts.
In its 30 years of experience, Open has always believed that the projects’ success depends on human talent. Open’s consultants assigned to the projects have on average more than 8 years of experience in the development or implementation of Open Smartflex in utilities. Open has a pool of consultants that are proficient in the product, industry and technology at the same time. This is a guarantee of success, given that it facilitates effective decision making, thus reducing implementation times and ensuring that the solution manufacturer’s best practices are followed during the project.
The Open Vital Signs service operates under a SaaS model that provides real-time monitoring, empowering utilities and telecommunication companies to foresee incidents that can affect their operations.
Since the Open’s SMART implementation methodology is integrated with Open Smartflex, the processes can benefit from the solution architecture and the defined business models. Due to this, Open has efficiently implemented many projects in a predictable timeframe below industry standards, and the implementation time has been optimized by up to 60% over the last five years.
Open has been certified by the IQnet Association (The International Certification Network) for our quality management systems and processes.
Open’s Implementation Methodology and Project Management Office (PMO) organization has modeled Project Management Institute’s (PMI) best practices. In addition, all of Open’s Project Managers are PMI certified. Open uses eTOM, the Business Process Framework included in the TM Forum’s blueprint for enabling successful business transformation. This model includes processes to develop strategies, manage the enterprise, enhance infrastructure, design, develop and manage applications, and create consistent and high-quality end-to-end process flows for key enterprise areas.
- Bussiness model (Preconfigured environment)
- Work team definitions
- Initiation of knowledge transfer
- Review of business scenarios
- Experience in managing the system
- Validation of business processes
- Early identification of business requirements
- Iterative process per business scenario
- Availability of accelerator tools
- Agile development of extensions of functionality
- Preconfigured integration mechanisms
- Training on client solution
- Tests based on business processes
- Predefined protocols
- Automated testing
- Train - the - trainer
- Timely problem solving
- Real time operational monitoring
- Named solution architect
- Continual knowledge transfer
- Management of functional topics
- Agile project management
- Change management
PROJECT MANAGEMENT TOOLS
Support Ticketing System
OUR WORD FOR IT:
In just 5 years, Veolia expanded its use of Open Smartflex to cover 8 different operations across Colombia, Ecuador, and Mexico.
Average service installation
time reduced by
Veolia end customers are currently benefiting from Open Smartflex
During the early stages of Open’s relationship with Veolia, Open invested heavily in teaching the company how to work with the solution to get the best results for its unique business challenges.
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