Operations

OPERATIONS

Maximize the benefits of Open’s solution by letting us manage your end-to-end operations.

Grow your business, not your back-office

Simplify your operations and scale without limits with Open Smarflex’s software as a service offering. Let Open take care of installation, configuration, maintenance, testing, security, and updates of your solution and its required infrastructure.

Years of experience at your disposal

Ensure the continual success of your operation with the support of a dedicated support team. Our certified ITIL consultants have an unmatched knowledge of the solution, platform, and underlying hardware.

Optimize your IT infrastructure to reduce TCO

Save on CAPEX and benefit from the flexibility, affordability, and simplicity of a cloud service.

Select the operation mode that best suits your needs

For heavily-personalized business models we offer on-premise or private cloud solutions. If you want to get started right away, our Smartflex SaaS offering gets you going faster with a ready-to-go cloud solution.

Let us show you how we can help improve your company's performance

Your business, Empowered 

Transparency and control of your support processes

Benefit from a 24/7, world-class support team by choosing the plan and SLAs (Service Level Agreements) that best suit your needs. Have one single person to directly contact about your needs and enjoy a complete set of alternatives ranging from remote support to on premise experienced consultants and solution architects.
 

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Best in class processes and tools

Access to Open’s SAO, a web tool to manage and consolidate all of your needs. Report and track the progress of tickets and SLA’s.
 

Keep your product updated and avoid costly re-implementations

Stay on the cutting-edge by letting us help you install new product versions as they are released, with minimum impact to your organization.
 

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Extend your solution

Our consultants understand your challenges and help you configure or extend our solution to face them with ease.
 

Training and Certification

Refresh your training and certification as your needs and the solution evolve.
 

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EMPOWER YOUR BUSINESS