Support

SUPPORT

Continuously improve your solution and get the maximum return on your investment.

Best in class processes and tools

Access to Open’s SAO, a web tool to manage and consolidate all of your needs. Report and track the progress of tickets and SLA’s.

Extend your solution

Our consultants understand your challenges and help you configure or extend our solution to face them with ease.

Training and certification

Refresh your training and certification as your needs and the solution evolve.

Transparency and control of your support processes

Benefit from a 24/7, world-class support team by choosing the plan and SLAs (Service Level Agreements) that best suit your needs. Have one single person to directly contact about your needs and enjoy a complete set of alternatives ranging from remote support to on premise experienced consultants and solution architects.

Keep your product updated and avoid costly re-implementations

Stay on the cutting-edge by letting us help you install new product versions as they are released, with minimum impact to your organization.

Let us show you how we can help improve your company's performance

Your business, Empowered 

Transparency and control of your support processes

Benefit from a 24/7, world-class support team by choosing the plan and SLAs (Service Level Agreements) that best suit your needs. Have one single person to directly contact about your needs and enjoy a complete set of alternatives ranging from remote support to on premise experienced consultants and solution architects.
 

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Best in class processes and tools

Access to Open’s SAO, a web tool to manage and consolidate all of your needs. Report and track the progress of tickets and SLA’s.
 

Keep your product updated and avoid costly re-implementations

Stay on the cutting-edge by letting us help you install new product versions as they are released, with minimum impact to your organization.
 

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Extend your solution

Our consultants understand your challenges and help you configure or extend our solution to face them with ease.
 

Training and Certification

Refresh your training and certification as your needs and the solution evolve.
 

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EMPOWER YOUR BUSINESS