RESOURCES
Be up to date with our most relevant posts and articles in a single place
Open International and Cityworks come together to transform utilities’ customer experience
Open International is excited to share that they are collaborating with CityWorks in their project with Tualatin Valley Water District (TVWD) and Clean Water Services (CWS).
Empower your business to better serve your community with Open Smartflex
As the world changes, costumers, governments, and stakeholders require more from their service providers. They are looking for innovation, sustainability, and affordability.
Drive your business models with Open Smartflex
In the utility industry, customers have increasingly high expectations for new programs to meet their needs.
How to boost your utility’s CX with AI Capabilities
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Open Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Open International returns to FMEA’s Energy Connections Conference to discuss how utilities can take their customer engagement strategies to the next level
This year’s FMEA Energy Connections Conference and Trade Show will take place on November 2-3, 2022 in Orlando, FL, where industry experts will meet up for two days of discussions and presentations about the energy utility space. During the conference, Open International will talk about how utilities can incorporate advanced technologies to enhance their customer satisfaction.
Open International launches brand revamp
This new visual identity, much cleaner and fresher, reflects the company’s core values: agility, flexibility, and innovation.
TVWD and CWS start operations with Open Smartflex on the cloud
With the support of their technology partner Open International, Tualatin Valley Water District (TVWD), and Clean Water Services (CWS), two public utilities in Oregon, US, completed their transition to their new Open Smartflex v8 cloud-based CIS solution.
Manage Non-Revenue Water Successfully with Open Smartflex
To reduce Non-Revenue Water (NRW) levels that can be caused by factors such as meter inaccuracy, leaks, or even theft, water utilities must have technological tools that allow them to have adequate control of their decisions through real-time data support. With Open Smartflex, a software solution that helps water companies face NRW challenges, these utilities will be able to achieve increased profits and greater cost-efficiency.
Empower your Workforce Capabilities with the Modern Solution, Open Smartflex
As utilities become more digital and they begin to incorporate complex systems into their operations, they must invest in innovative technologies that helps guide their users when learning to use the software. Digital adoption platforms are an excellent tool for companies that want to enhance their user’s skills and therefore achieve better results with their commitment to their customers and their company. All of this is possible with Open Smartflex, a modern solution that has already integrated this type of technology and is ready to go.
Be at the forefront of cloud computing with Open Smartflex
Cloud computing is a digital transformation enabler which comes in three different service models to suit the needs of every business. This technology allows companies to offer secure and reliable solutions and services. With Open Smartflex, a modern cloud-based CIS solution, utilities can obtain the benefits of cloud computing and gain more flexibility, scalability, and business continuity in their company operations.
Infographic Open International, the best partner for AMI implementation
Deliver added value to customers with Prepare the organization for the future with agile adaptation capabilities, whether in the market or…
Infographic Open Smartflex, the solution to your AMI implementation challenges
Open Smartflex is a key element for the transition to smart grids that allows you to deliver added value to your customers with integrated C2
Proactive interactions clip 2 | OPEN
In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.
Proactive interactions clip 1 | OPEN
As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.
Proactive Interactions Infographic
AI capabilities have become a gamechanger for utilities and can enhance CX strategies by creating delightful experiences, automating customer service processes, boosting overall efficiency, and reducing costs. These capabilities are commonly used through bot integrations.
Diminishing IT complexity using a holistic solution
A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Open Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.
Reduce time to market with Open Smartflex’s evolving capabilities
Multiple forces such as customer expectations, new laws, and market competition are driving transformations in utilities.
Digitally Transform your Water Utility with Open Smartflex
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
Take your utility’s customer experience to the next level with Open Smartflex’s proactive interactions
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
Proactive Interactions
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation
Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.
Saying and doing: Open International makes progress in gender equality
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
Let us show you how we can help improve your company's performance
Your business, EmpoweredÂ
