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Bring in new revenue streams with the help of Open Smartflex
Open Smartflex presents a holistic approach that provides utilities with a perfect-at-the-core CIS vested with unparalleled flexibility to create and bill.
Open at CS Week 2021 – Recap Video
Open at CS Week 2021 – Recap Video | Open International
Open talks all about next-generation utility solutions at CS Week 2021
During CS Week, Open International will tackle the ideas of customer journeys and digitalization strategies, turning utilities into successful customer experience-focused organizations.
Efigas and Open International’s digital transformation story was presented at Cloud for Utilities Summit 2021
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Open Smartflex’s cloud solution
The routing problem in the utility industry
Every company with field operations, including utilities, seeks to create the most efficient routes for their crew members to serve customers.
AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel CX approach
Petroperú will implement Open Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Open Smartflex, Open International’s software solution.
Open International joins the Florida Municipal Electric Association in supporting the Florida public power community
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
One step ahead to prevent customers’ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
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