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Cognitive CIS: Customer Service for the Utility of the future
In a world that is always changing, utilities are looking for new ways to provide superior and relevant customer experiences.
Demystifying AI for the utility industry Whitepaper
The development of Artificial Intelligence (AI) has led people and companies to believe in myths which affect the implementation of this technology.
Cloud-first Mindset Whitepaper
The cloud offers utilities an abundance of benefits and opportunities to reduce IT costs and take a step towards innovation.
Bimodal: two work styles and one business success strategy
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Better together: a seamless combination of CSS and CIS to empower utility customers
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Self-service Portals Whitepaper
How utilities’ self-service portals came to be what they are today?
Taking customer experience to the next level with Open Smartflex’s self-service portal
Open Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) undertake their digital transformation with Open Smartflex
The implementation of Open’s cloud-based solution will enable Tualatin Valley Water District and Clean Water Services to focus on their core business.
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