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Recursos - Resources
Videos

Proactive interactions clip 2 | OPEN

In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.

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Recursos - Resources
Videos

Proactive interactions clip 1 | OPEN

As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.

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Industry articles

Diminishing IT complexity using a holistic solution

A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Open Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.

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News

Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting

The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.

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Recursos - Resources
Videos

Proactive Interactions

In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation

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News

Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table

In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.

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Industry articles

The flexible and holistic solution utilities need

The systems that support utilities’ operation are constantly evolving to meet emerging business requirements and challenging digital customer expectations. Open Smartflex, a holistic CIS solution, allows managing key processes with a CX focus, helping utilities create end-to-end journeys, adjust operational processes with autonomy, and streamline time to market of new products and services.

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CIS - Customer Information System Solution | OPEN SMARTFLEX
Industry articles

Evolving your CIS without disruptions along the way

As the market continues to evolve at a rapid pace, utilities need to ensure that their Customer Information System provides them with the capabilities they need to cope with industry changes without affecting business continuity. To support utilities’ daily operations, Open Smartflex provides continuous updates that deliver incremental business value without any disruptions.

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Industry articles

Empowering utilities with Open Smartflex’s future-thinking capabilities

Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Open Smartflex’s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.

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