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Efigas and Open International’s digital transformation story was presented at Cloud for Utilities Summit 2021
Efigas have been able to face the operational challenges arising from the pandemic, while also strengthening their customer service and billing operations with Open Smartflex’s cloud solution
The routing problem in the utility industry
Every company with field operations, including utilities, seeks to create the most efficient routes for their crew members to serve customers.
AI-driven Customer Interactions
AI-driven customer interactions, provide service representatives with a personalized course of action beautifully wrapped to be delivered following an omnichannel CX approach
Petroperú will implement Open Smartflex on the cloud
The state-owned company will manage its business processes under the cloud operation model of Open Smartflex, Open International’s software solution.
Open International joins the Florida Municipal Electric Association in supporting the Florida public power community
Open International will be participating in the FMEA to share its experience supporting the customer service and billing processes of utilities.
One step ahead to prevent customers’ payment risk
Utilities can deliver a superior omnichannel Customer Experience (CX) by offering customers personalized payment relief plans.
Gasnorp has started its early operation in the Peruvian region of Piura with the support of Open Smartflex
Gasnorp, a subsidiary of Promigas, undertook the challenge of deploying its distribution operations in the provinces of Piura, Talara, Sullana, Paita and Sechura.
Open International and Paymentus are joining forces to deliver unique customer experiences for utilities
This dynamic duo is working together to improve the way customers interact with their utilities and facilitate the way they pay their bills.
Improving Customer Service with Intelligent Routing
Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
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