The 43rd CS Week will take place April 9-12 in Phoenix, Arizona, where IT service providers, representatives from telecom and utility companies, and other industry players will come together to discuss the future of customer service.
Chilquinta and Open, will introduce a success story to highlight the benefits of creating a multi-channel customer service model, during CS Week 2019.
CIO Applications, a technology-specialized magazine, included Open in its Top 25 Utilities Tech Solutions Providers of 2018
A microgrid can connect and disconnect from the grid to enable it to operate in both grid-connected or island-mode.
The natural gas industry is looking at demand response (DR) as a resource to help itself deal with peak demand on their networks
The electrical industry is looking for ways to reshape daily power demand profiles in order to reduce the cost of providing energy to consumers.
