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Proactive interactions clip 2 | OPEN
In the hyper-connected world we live in, customers continue to expect more from their service providers. For example, it is no longer impressive for a utility company to reach out to customers to tell them they missed a payment.
Proactive interactions clip 1 | OPEN
As technology has evolved, the world has become more globalized, and people have easy access to all kinds of information. This causes an increase in expectations on how service providers are communicating with their customers.
Diminishing IT complexity using a holistic solution
A perfect synchronization across business processes is essential to ensure great company results. However, the complexity of this synchronization increases as new applications are required to support business initiatives. Discover how Open Smartflex helps utilities simplify their IT ecosystem, implement new technologies, and modify their processes, at a lower TCO.
Reduce time to market with Open Smartflex’s evolving capabilities
Multiple forces such as customer expectations, new laws, and market competition are driving transformations in utilities.
Digitally Transform your Water Utility with Open Smartflex
As technologies advance every year, utilities are expected to digitally transform their businesses to stay up to date with the market.
Take your utility’s customer experience to the next level with Open Smartflex’s proactive interactions
Today, customer expectations are higher than ever, and utilities are constantly striving to improve their customer engagement. To boost their customer experience (CX) strategies and take their engagement tactics to the next level, utilities should focus on choosing the right technology provider that offers modern solutions to achieve these goals.
Open International revealed how to strengthen your utility’s CX with Artificial Intelligence at the TPPA 2022 Annual Meeting
The Texas Public Power Association Annual Meeting took place on July 25-27, 2022, in Austin, TX. Open International brought in two speakers to discuss how in order to improve their CX, utilities can implement a CIS solution enriched with artificial intelligence and business rule engine components. They demonstrated how conversational tools work with a modern CIS and how utilities can exceed their customers’ expectations.
Proactive Interactions
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation
Proactive Interactions, the Customer Service Trend Open International is Bringing to the Table
In the age of digital technologies, companies that go beyond one-way notifications are more valued by their customers. During this year’s CS Week, one of the most important events for North American utilities, Open International introduced proactive digital interactions, the latest innovation of its solution, Open Smartflex, aimed to transform utilities’ customer service strategies.
Saying and doing: Open International makes progress in gender equality
Promoting gender equality within organizations requires more than a declaration of good intentions in March. Open International works every day in favor of equal opportunities and has managed to increase the participation of women in their organization by 20% in the last two years.
Open joins CS Week 2022 to discuss how to drive your utility business success
This year’s 46th CS Week Conference will take place from May 2-6th in Phoenix, AZ where utility professionals and leading vendors will meet to network and learn about the upcoming opportunities that the industry has to offer.
Modern Customer Information System
To continue serving your customers with excellence, it is critical to provide a simple and seamless customer experience
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Best in class utilities software
Infographic – 5 disruptive forces that will change utilities
Infographic – 5 disruptive forces that will change utilities
Open International has been plotted in Frost and Sullivan’s 2021 Frost Radar
Open International has been submitted as part of the Frost and Sullivan’s Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement.
The flexible and holistic solution utilities need
The systems that support utilities’ operation are constantly evolving to meet emerging business requirements and challenging digital customer expectations. Open Smartflex, a holistic CIS solution, allows managing key processes with a CX focus, helping utilities create end-to-end journeys, adjust operational processes with autonomy, and streamline time to market of new products and services.
Evolving your CIS without disruptions along the way
As the market continues to evolve at a rapid pace, utilities need to ensure that their Customer Information System provides them with the capabilities they need to cope with industry changes without affecting business continuity. To support utilities’ daily operations, Open Smartflex provides continuous updates that deliver incremental business value without any disruptions.
Empowering utilities with Open Smartflex’s future-thinking capabilities
Service providers have a hard time finding the right software solution that addresses new requirements, emerging market trends, and customer expectations while staying functional through time. Open Smartflex’s future-thinking capabilities help utilities stay relevant, manage key processes, boost customer experience and maintain profitability.
Cloud computing, taking utilities to the next level
State-of-the-art technologies are leveraging cloud computing to transform many industries and business models. Utilities have found ways to use this technology for their benefits while adapting to new challenges.
Open International reveals how Artificial Intelligence can transform utilities’ Customer Experience at FMEA’s Energy Connections Conference
The FMEA Energy Connections Conference and Trade Show will take place on November 3-4, 2021 in Orlando, FL, where professionals from all over the industry will come together to share their knowledge and experiences in the electric utility business.
Bring in new revenue streams with the help of Open Smartflex
Open Smartflex presents a holistic approach that provides utilities with a perfect-at-the-core CIS vested with unparalleled flexibility to create and bill.
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