The city of Fort Collins and Open International are proud to announce their joint presentation of Fort Collin’s story at the Cloud for Utilities Summit.
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities Summit.
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.
Know the reasons why Open Smartflex is the best option to streamline your billing processes
