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Recursos - Resources
Videos

High Consumption Stories

Real people, real stories. Get to know how with an integrated software, your field service technicians are able to sell products on the go and improve your customers lives.

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Recursos - Resources
Videos

Energy Industry Challenges

The energy industry has pressing challengues based on operational efficiency, evolving technology and much more. Learn more about these challengues and what are the necessary action items that need to take place to evolve with the industry.

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Videos

The leading role of women in Open – Video

At Open, we are proud to support the vital role of Women not only in the workplace but in all aspects of society. It is rare to have strong female representation in the technology sector and, all too often, it can feel like a male-dominated industry. This is why we celebrate the fact that women make up over 30% of our staff and hold 35 leadership positions.

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Autonomy: The Key to Business Evolution
Industry articles

Autonomy: The Key to Business Evolution

To be a successful utility or telecommunications company, your business processes must be constantly evolving to keep up with the ever-changing regulatory and market conditions of your industry. While many companies realize this, they often feel that making meaningful changes to their business is too complicated to do independently and end up having to rely on external consultants for costly system implementation and configuration support. The problem is partly to do with overly complicated software ecosystems comprised of stand-alone solutions

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Industry articles

6 Ways Utility and Telecommunications Companies can take advantage of Data Analytics

With the wealth of data being collected through social media, customer web portals, and the Internet of Things (IoT), utility and telecommunications companies can enhance decision-making through the quickly developing field of data analytics. The growth of Advanced Metering Infrastructure (AMI) has led to a significant increase in the amount of raw data being gathered every hour for utility companies. Typically, said data has been used to support billing processes; however, this is but one of the broad range of

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Smart appliances and utilities
Industry articles

The growth of Smart Appliances and what it means for Utilities

It is an exciting time for American homes as Smart Appliances are quickly changing the way we carry out day-to-day tasks. With this emerging technology, utility companies now have a unique opportunity to achieve enhanced integration with American households to improve operations and provide a better overall customer experience. The Smart Appliances Market is expected to be worth 37.2 Billion USD by 2020(1) Ice Energy Storage For a long time, hot water cylinders have been the main energy storage device

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Día Mundial del Agua
Industry articles

Water: A vital resource that is running out

World Water Day: Could sustainable and natural solutions solve the problem of water scarcity? Since 1993, World Water Day has been observed every 22nd of March. The day is an initiative driven by the United Nations to discuss how to sustainably manage our most precious resource. The main theme this year is the exploration of nature-based solutions (NBS), a strategy which aims to help balance the water cycle through ecological processes and mitigate the issues generated by climate change.  

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Open's booth at Cs Week
News

Open’s Booth at CS Week 2018

Open, having enjoyed decades of remarkable achievements internationally, has arrived to the US market and will be present at CS Week 2018 to offer you an experience like no other.

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News

The leading role of women in Open

  Today we women make up over 30% of our staff, with 35 of them occupying leadership positions International Women’s Day (March 8) is a global day celebrating the social, economic, cultural and political achievements of women. The day also marks a call to action for accelerating gender parity. International Women’s Day (IWD) has occurred for well over a century, with the first March 8 IWD gathering supported by over a million people in Austria, Denmark, Germany and Switzerland. At Open,

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Whitepapers

Smart Metering Whitepaper

Knowing the benefits and challenges that imply the implementation of this technology as well as the tools that facilitate its use, is vital to maximizing the return on investment.

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More connected than ever forum
News

More connected than ever forum

Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.

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Open | Software solutions for utility companies
News

New Partnership: Milestone Utility Services

Milestone’s seasoned technical, functional and financial experts have helped U.S. and Canadian electric, gas and water complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.

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servicios-prepago
Industry articles

The Key for Effectively Managing Prepaid Services

To offer prepaid utility services effectively, providers must work with a highly-developed technological solution which is tailored specifically to the unique conditions of their industry. Prepayment is a commercial strategy which allows the use of services to more closely match the economic capacity of consumers. This model is believed to have started in South Africa in the 80’s, however it has since expanded into other countries such as the United States, the United Kingdom, Argentina, Colombia, Australia and the Philippines.

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nrw-strategy
Industry articles

Non-revenue water management, reaching the economic optimum

Water utility companies are facing intense pressure today from both internal and external factors. Regulations related to resource conservation are getting stricter, consumers are increasingly more conscious about conservation and utility companies are expected to become increasingly efficient. Because of this pressure, water utilities must change the way they operate and seek new solutions to optimize their operations. A key driver of operational efficiency is the reduction of non-revenue water (NRW), as it is a problem which reduces revenue and

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subscription
Industry articles

How subscriptions are shaping the retail industry

Compared to the traditional model, sales-by-subscription offers nine times faster growth for the retail business, thanks to the creation of long-term relationships that provide the opportunity to obtain continuous sales. The modern customer seeks to obtain a wide variety of products and services in an immediate, efficient and safe manner; they often wish to make their purchase online and expect a range of possible payment options. The massive use of the internet in everyday life has transformed the behavior of

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utilities-dejavu
Industry articles

Utilities Evolution – Déjà vu

Energy, gas and water service providers are currently facing challenges similar to what telecommunications companies encountered several decades ago, ranging from the integration of the latest smart devices, the focus on improving the customer experience, giving relevance to every interaction, addressing requests in a timely manner, and giving customers the opportunity to view their consumption in real time. Looking back on the evolution of telecommunications companies over the  last 40 years, which involved both technological as well as cultural shifts—from

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