INSIGHTS
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eMobility Whitepaper
The electric power sector is undergoing a rapid transformation as new technology and legislation pave the way for Smart Grids.
Embark upon the eMobility journey
Several utilities have begun to create different initiatives to increase customer engagement through innovative offers for emobility.
How regulation can boost electric vehicle adoption
Regulations, as well as the efforts of utilities and manufacturers, must be harmonized to produce a synergy resulting in the general adoption of EVs.
The charging network, a challenge for electric vehicle adoption
By joining forces, governments, utilities, and Electic Vehicles vendors can facilitate the development of a charging network.
Leave electricity demand issues behind with time-of-use programs
Utilities implementing Time of Use programs and rebates are demonstrating their ability to adapt to the changes that the market demands.
Utilities’ challenges when adopting electric vehicles
Utilities must prepare to meet both electricity demand and customer expectations in terms of costs, service reliability, environmental impact, and customer experience.
Electric vehicles revolutionize the utility industry
Utilities will continue to create value for their customers, stand out in the market, and improve cash flow with the electric vehicles movement.
Prepare for the era of electric mobility
Utilities are implementing powerful strategies that encompass extensive charging infrastructure to face the electric vehicle era.
Empower your customers with Smartflex
Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
Facing the challenges of COVID-19 with Smartflex
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
The role of utilities during the COVID-19 pandemic
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Omnichannel Customer Journey
Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
3 initiatives to boost energy efficiency in the customer era
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
How effective communication with customers can save energy and money
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
Seven things to think about before deploying cloud services
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
The financial perspective of utilities’ cloud agreements
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
Empowering your business on any cloud with Smartflex
Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
Working together we can overcome anything
Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era
Smartflex, a CIS with a unique holistic approach
With Smartflex, utilities rely on a powerful configuration tool to model any pioneering product and service to meet market needs.
Focus on what matters: the most important moments in a utility customers’ journey
Utilities must pay special attention to a set of crucial moments related to customer-facing processes to deliver the best experience.
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