INSIGHTS
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Millennials and how they’re disrupting customer experience
Millennials have ushered the new era of customer experience and continue to challenge businesses to keep up to their ever-changing expectations
All included: Implement a holistic solution and convert your company into a smart utility
Drive the success of your organization with the support of Smartflex and cover your entire business cycle with a holistic solution.
Top trends for technology modernization in service providers
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Open successfully launched its next generation product at CS Week 2019
The new version of the Smartflex holistic CIS solution helps utilities overcome these challenges and stay relevant in an ever-changing world.
Stories of Digital Customer | I want to pay my bill
Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Stories of Digital Customer | New products and services
Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Stories of Digital Customer | Why is my bill so high?
Smartflex can bill any kind of service precisely, efficiently, and with a high level of performance.
Good Day or Bad Day – Chapter 3 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Smartflex CIS.
Good Day or Bad Day – Chapter 2 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Smartflex CIS.
Good Day or Bad Day – Chapter 1 | Workforce Management
A short story depicting the life of an everyday workforce management team showing life without and then with Smartflex CIS.
CIS on the cloud, the new era for utilities
Cloud computing has emerged as the answer to these needs and started to quickly establish itself as a key technology of the utility industry.
Modern challenges need modern solutions
The new generation of CIS solutions provides companies with the autonomy and flexibility to execute innovative business strategies while reducing dependency on support staff
Agile and flexible systems are the answer to the challenges of industry disruption
Service providers are looking for solutions that can extend their core functionality to comply with regulatory changes, customer expectations, and unique business requirements.
The CIS of the future is a holistic solution
Holistic CIS solutions provide a broader range of functionalities than their predecessors, covering commercial and operational customer processes more effectively and with a lower TCO.
Customer expectations are reshaping the technological needs of utility companies
Customer expectations are varied and constantly changing, so it is important that companies stay in close contact with their customers to stay informed about the latest trends.
Open will launch the new version of its CIS solution at CS Week 2019
The 43rd CS Week will take place April 9-12 in Phoenix, Arizona, where IT service providers, representatives from telecom and utility companies, and other industry players will come together to discuss the future of customer service.
Chilquinta’s Success Story to be presented at CS Week 2019
Chilquinta and Open, will introduce a success story to highlight the benefits of creating a multi-channel customer service model, during CS Week 2019.
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