INSIGHTS
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Utilities and telecommunication companies, key players to keep the world running during the COVID-19 era
Today, amid an emergency generated by COVID-19, the role of service providers and telecommunications takes on a different meaning.
Mind your business! Utilities are not Amazon.com
Having a panoramic view of the utility business is crucial to identifying the key processes, parties, and technologies involved in these interactions throughout the customer journey
Create an excellent customer journey using a holistic solution
Having a system capable of supporting the key processes and activities of the customer lifecycle is vital to deliver the best customer experience.
Open’s commitment to our customers and our people during COVID-19 situation
At Open, our highest priority is to protect the well-being of our employees, customers, partners, and suppliers. COVID-19.
Why should utilities look towards the electric vehicle market?
Learn more about this opportunity to prepare and succeed in this new industry challenge.
Self-Service: the cornerstone of a successful customer experience
Without a doubt, self-service is not a passing trend, it is a reality that many customers have already embraced in their daily lives.
3 challenges service providers have to deal with when it comes to customer experience
One of the essential components of customer experience is self-service, which is quickly becoming a “must-have” feature for service providers.
Smartflex CIS solution empowers your business on the cloud
Open will share its experience supporting more than 4.6 million customers running on the cloud at the Cloud for Utilities Summit.
Understanding the Customer Journey is the most important part of the CX strategy
The customer journey is defined as a series of interactions between a customer and a company that occur as the customer pursues a specific goal.
Busting myths: 3 truths about the Customer Journey for Utilities
Companies across the board are increasingly looking to improve Customer Experience (CX), given its effect on key indicators.
5 tips on how to choose the right CIS to enable smart metering
1. Look for a CIS solution that includes an AMI Gateway and make sure that it is technology-agnostic as not to limit the range of vendors you can work with for the deployment.
11 reasons why Smartflex is the best option to streamline your billing processes
Know the reasons why Smartflex is the best option to streamline your billing processes
Operate efficiently and enhance your business capabilities with Open’s cloud offering
Companies have already demonstrated the business case for cloud solutions and are now enjoying reduced costs and an enhanced ability to scale-up their operations.
What to do when billing issues occur
Utilities need to reduce billing errors in order to avoid reprocessing invoices and compromising customer service.
Day by day with a static collection management process
Day by day with a static collection management process – Video
Day by day with a flexible collection management process
Day by day with a flexible collection management process – Video
The key drivers for technology modernization in service providers
Service providers must identify the aspects and activities that drive the fulfillment of business goals when looking to modernize technology solutions.
The five biggest consequences of system downtime for service providers
Find out just how much system performance is affecting your customers, your users, and your company.
How to embrace the essential components of a CX utility
Service providers must identify the aspects and activities that drive the fulfillment of business goals when looking to modernize technology solutions.
Top five technology modernization trends for service providers
On the road to digital transformation, companies must upgrade their systems and technology in order to improve efficiency.
Decentralizing the energy market with blockchain
To support customers seeking a more active role in the energy market, utilities should take a good look at energy sharing platforms.
Open Vital Signs, innovation applied on analyzing and displaying critical information
Open Vital Signs solution, allows service provider companies to evolve from a reactive response model to a proactive model.
The three service models of Cloud Computing
Cloud computing is a rapidly-growing industry that allows companies to move beyond on-premise IT infrastructure and, instead, rely on internet-based services.
Smartflex, supporting smart metering with a customer-centric solution
Smartflex helps utilities meet industry requirements in this new era of smart metering without duplicating systems, functionalities or information.
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