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Service Requests – Self-service and Digital Channels – Scheduling – Resource Planning – Uberization – Service Granted – Magnificent Service
Market requirements and the accelerated pace of technological advancements have led organizations to incorporate bimodal practices into their processes.
Customer Self-Service (CSS) portals have become critical for utilities’ efforts to deliver an outstanding Customer Experience (CX).
Open Smartflex’s self-service portal gives utility customers total control of their relationship and improving their overall experience with the company.
With Open’s remote implementation capabilities, service providers can carry out their technology modernization projects at ease without limitations.
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