INSIGHTS
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Could Electric Utilities be the future of EV Charging Stations?
Utilities can’t afford to wait around, as EV chargers are already covering America from coast to coast without major utility involvement.
Implementing KPIs to drive customer satisfaction
Utility companies require technological solutions to help drive not only operational efficiency but also customer satisfaction.
Is now the time to move into the Telecom market?
Consumers are demanding more convenience and convergence. The reason why many utilities are preparing for a bold step in the telecom market.
Cybersecurity for Utilities
Utilities must protect themselves with a comprehensive cybersecurity strategy focused not only on prevention but also on detection and emergency response.
What you need to know about the FCC’s Connect America Fund Phase 2 Auction
Phase two of the Connect America Fund (better known as CAF-II) will release the vital federal funding required to improve broadband access across America.
Are you ready to expand into the communications sector?
As a utility and Communications Service Provider (CSP), you need a strong CIS solution which brings the two business arms together into one efficient field operation.
6 ways to give your customers more with Open’s enhanced customer care module
Open has listened to the needs of the industry and developed a new customer care module which gives companies the tools they need to transform their CSC.
Customer Service Center: three ways to enhance it
Utility customers are constantly increasing their expectations as other industries set the bar for customer service by steaming ahead in this key area
California’s Interconnection Rule 21: Where to next?
Interconnection Rule 21 it’s running in California, and the SWIG has already publicly released recommendations for the next two phases.
Smart Water: Getting your customers engaged in water conservation
Utilities must leverage customer relationships and the latest technology to encourage water conservation on their networks.
6 ways to keep water use down this summer
Water utilities are starting to discover the value that the community can provide to help combat the problems of limited water supplies, tight budgets, and wastewater blockages.
California’s Interconnection Rule 21: What it means for utilities and customers across the US
California´s new interconnection rule 21 is redefining the role of distributed energy resources (DERs) in the modern electricity network.
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