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Prepare for the era of electric mobility
Utilities are implementing powerful strategies that encompass extensive charging infrastructure to face the electric vehicle era.
Empower your customers with Open Smartflex
Portals focus on empowering customers so they can manage their services on their own, and as a result, improve their relationship with their provider.
Facing the challenges of COVID-19 with Open Smartflex
During these difficult times caused by the widespread outbreak of COVID-19, utilities are stepping up their role to help society maintain its modern living standards.
The role of utilities during the COVID-19 pandemic
Service providers are crucial during these difficult times as these organizations are the backbone of our modern lifestyle.
How disruptive events affect utilities’ operations?
When highly disruptive events happen on a global scale, they can have a significant effect on people’s routines and companies’ operations.
Enhance customer satisfaction by empowering service representatives
Utilities must empower their CSR technology and decision-making autonomy, to improve the customer journey.
Are the CIS and the CRM a strategic business pairing?
Utilities are looking for a CRM system as the base of their CX strategy, and a CIS system that enables a customer experience platform.
3 initiatives to boost energy efficiency in the customer era
Utility companies should evolve their business models and take the proper initiatives to achieve energy efficiency.
How effective communication with customers can save energy and money
Utilities also can pleasantly surprise their users by presenting them with unexpected but valuable information.
Seven things to think about before deploying cloud services
Utilities often face the problem of deciding whether their new CIS should be deployed on-premise or on cloud services.
The financial perspective of utilities’ cloud agreements
Cloud services imply a fundamental change in the accounting model, as utilities do not have to invest in hardware or software.
Empowering your business on any cloud with Open Smartflex
Open Smartflex, a cutting-edge holistic CIS solution designed to naturally run on-premise or in the utility’s preferred cloud, either public or private.
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