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More connected than ever forum
News

More connected than ever forum

Open was invited to participate in the “More connected than ever” Forum, an event led by the Ministry of Information Technology and Communications MinTic, Fedesoft and Diario La República. The Forum organizers chose Open for its great contribution to the software industry in the region.

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Open | Software solutions for utility companies
News

New Partnership: Milestone Utility Services

Milestone’s seasoned technical, functional and financial experts have helped U.S. and Canadian electric, gas and water complete end-to-end CIS upgrades, data migration projects, business process optimizations, application maintenance, technology upgrades, and other solution delivery services since 2002.

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Open 30 años
News

Open, innovating over the past 30 years

Open, one of the leading providers of technological solutions for the utilities and telecommunications industries inaugurates its new Innovation and Development Center in Colombia, honoring its 30th anniversary. Since 1987, Open has provided technological solutions to help utilities and telecommunications companies achieve their business goals and evolve with the needs of the market. Open Smartflex, its product, has been implemented in 70 companies in over 18 countries. More than 40 million invoices are issued monthly through Open Smartflex. This vast

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energuate
News

ENERGUATE, completed its digital transformation with Open Smartflex

ENERGUATE, a subsidiary of IC Power and one of the largest electricity distribution companies in Central America, completed its digital transformation with Open Smartflex. ENERGUATE serves as the electricity service distributor for 88% of the municipalities in 91% of Guatemala’s departments, which accounts for over 1.7 million customers across the country. With a strong understanding of the need to improve its efficiency and productivity levels, ENERGUATE has successfully implemented the Open Smartflex solution, software that will upgrade its field operations

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News

Open launches Open Smartflex version 7.08.22 with new features to strengthen the telecommunication and utilities industries

Thriving to increase the efficiency of their clients and incorporate the latest standards of the industry, OPEN launches Release 22 of Open Smartflex version 7.08. This new release improves on the existing features as well as incorporating new ones. In this new version, OPEN introduces a Self-Service Portal that allows the service provider to address users’ requests 24/7. With this feature the user can access their billing, payment, and usage information, as well as submit complaints and claims. Users will

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chilquinta award for its technological renovation with Open Smartflex
News

Sempra International`s subsidiary in Chile, Chilquinta Energy, receives international award for its technological renovation with Open Smartflex

Chilquinta Chile, subsidiary of Sempra International, is the third largest electricity distributor in Chile. Sempra Energy companies develop energy infrastructure, operate utilities and provide related products and services to more than 32 million consumers worldwide. At the end of the year, The Colombian Software Federation, Fedesoft, with the support of the Ministry of Information and Technology, awarded Sempra International´s Chile subsidiary Chilquinta Energy, and Open International the prize for Best Industry Implementation for Project Clic!, which constituted in the roll

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News

AES El Salvador begins to improve field operations with Open Smartflex

AES Corporation is one of the world’s largest energy companies, serving more than 10 million customers in 17 countries. One of its subsidiaries, AES El Salvador, distributes power to 1.3 million customers throughout its 4 affiliated companies: CAESS, CLESA, EEO, and DEUSEM. AES El Salvador, has recently started to roll-out its new Open Smartflex Field Service solution. With this solution, AES is managing a wide variety of field work orders such as installations, maintenance, and emergencies from a centralized dispatch

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Gas Natural Fenosa Smartflex
News

Gas Natural Fenosa implements Open Smartflex to launch its services in Peru

Gas Natural Fenosa partnered Open to support its operations. Gas Natural Fenosa, a global leader in gas and electricity integration, is a multinational group operating in more than 30 countries and serving over 23 million customers. As part of their strategic plan to begin operations in Peru, Gas Natural Fenosa acquired Open Smartflex, a cutting edge solution that will allow the company to begin commercial operations in the regions of Arequipa, Tacna, Ilo, and Moquegua. Carlos Andres Plata, responsible for

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News

Sempra International has completed its technological renovation in Chile with Open Smartflex

Chilquinta Energía S.A. successfully implemented their new customer care and field service solution: Open Smartflex, and is using Open Smartflex to manage all of its subsidiaries in its Valparaiso, Maule, and Biobio regions. Closing this year’s first trimester, Chilquinta Energía S.A., a daughter company of the Sempra International Group, successfully implemented their new customer care and field service solution: Open Smartflex. Chilquinta will now be able to seamlessly manage their customer care, sales, readings, billing, payment management, and collections from

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self service portal smartflex
News

Open introduces new multichannel customer self-service portal

Through this powerful new tool, customers will be able to check their account information, make payments, and submit requests 24/7. Users can say goodbye to long waits and lines to communicate with public service providers. Thanks to the new version of the Smartflex Self-Service Portal, they can access all of their billing and usage information and pay, anywhere, from their phone, laptop, or tablet. This component is natively integrated with Open’s CIS solution. It is the new channel of communication

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