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Gartner® Market Guide for Utility CIS 2025

Flowing into the Future: Digitalization of the Water Cycle

The digitalization of the water cycle is a strategy to improve the management of water as a public resource . It involves the use of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI), big data, among others. By connecting the physical world with digital tools, this approach allows for real-time data gathering and insights, helping people make better and more accurate decisions. The ultimate goal is to boost efficiency, promote sustainability throughout the water cycle, and deliver higher-quality services to users.

Open’s Customers Benefit from Continuous Upgrade

In 2024, Open Intelligence delivered 119 new features to its customers across four releases, designed to effectively address the evolving needs of users. This year, we started January by announcing the launch of Release 51 of Smartflex V8, which offers enhancements that boost operational efficiency, optimize the customer experience, and strengthen security, enabling organizations to remain competitive in a constantly evolving digital landscape.

Robust Security Strategies: Key to Operational Resilience

Discover how robust cybersecurity strategies and cloud solutions like SaaS enhance operational resilience for utilities. Learn how Open Intelligence ensures data protection, compliance, and real-time threat detection to secure critical infrastructures.