Industry Articles. Resources for the utilities and telecommunications industries. Open Intelligence. Smart Grids, Billing, IA, IOT, Demand Response, Energy, Water, Waste, Telco, Natural Gas.
utility companies should look into adopting modern CIS solutions that lead them to respond to the rapidly changing trends of the industry. These systems are now expected to go beyond basic billing and customer management functions, placing greater emphasis on agility, customer-centricity, and flexibility by incorporating advanced capabilities to better serve communities, enhance customer satisfaction, and ensure long-term engagement.
Discover how Open Intelligence led utility technology in 2024 with Smartflex innovations, European expansion, and sustainability milestones.
The digitalization of the water cycle is a strategy to improve the management of water as a public resource . It involves the use of advanced technologies, such as the internet of things (IoT), artificial intelligence (AI), big data, among others. By connecting the physical world with digital tools, this approach allows for real-time data gathering and insights, helping people make better and more accurate decisions. The ultimate goal is to boost efficiency, promote sustainability throughout the water cycle, and deliver higher-quality services to users.
In 2024, Open Intelligence delivered 119 new features to its customers across four releases, designed to effectively address the evolving needs of users. This year, we started January by announcing the launch of Release 51 of Smartflex V8, which offers enhancements that boost operational efficiency, optimize the customer experience, and strengthen security, enabling organizations to remain competitive in a constantly evolving digital landscape.
Discover how robust cybersecurity strategies and cloud solutions like SaaS enhance operational resilience for utilities. Learn how Open Intelligence ensures data protection, compliance, and real-time threat detection to secure critical infrastructures.
Utilities are exploring how AI can revolutionize various processes in their operations, from infrastructure inspection and customer engagement to regulatory compliance and operational efficiency. By embracing AI, utilities can enhance their service delivery, customer satisfaction, and competitiveness in an evolving landscape without compromising reliability.
