Ready to start your AI journey the right way?

Industry articles
June 20, 2025

The journey toward the adoption of artificial intelligence in utilities takes time and requires a clear, strategic approach to achieve meaningful results.

A route you can use:

By following these key recommendations, utilities can unlock the full potential of AI and drive lasting innovation across their operations.

Is your utility ready to lead with AI—cutting costs and improving CX without a full overhaul?

Ready to explore how AI can transform your utility?

Schedule a call with our experts today and discover how artificial intelligence can drive efficiency, customer satisfaction, and strategic growth for your organization.

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From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

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La solución completa de gestión de clientes y CX para Utilities

Smartflex es una plataforma completa para la gestión de servicios de energía, agua, gas y servicios públicos no tradicionales, que ofrece soluciones integradas para la gestión de información del cliente (CIS), un portal de autoservicio (CSS), gestión de datos de medidores inteligentes (MDM) y gestión de fuerza de trabajo móvil (MWM). Con integración nativa e inteligencia artificial incorporada, la solución reduce costos, optimiza operaciones y minimiza los esfuerzos de actualización. Smartflex acelera la transformación digital, permite la implementación de nuevos modelos de negocio y mejora la experiencia del cliente, gracias a su diseño basado en reglas y flujos de trabajo predefinidos.

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From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

Utilities face a critical moment in CX evolution: transitioning from reactive service models to proactive, personalized experiences. Smartflex's integrated CX capabilities enable utilities to deliver consistent and anticipatory service across all customer interactions, significantly boosting satisfaction and operational efficiency.

Industry articles

Bridging the Digital Divide: 5 Obstacles Blocking Utility CX Transformation

Utilities face mounting pressure: customers expect seamless digital engagement, but legacy systems and organizational inertia hinder progress. As customer digital expectations continue to rise, utilities must confront the root causes behind stagnant satisfaction scores and digital underperformance.

Industry articles

The AI Era Has Begun: But Is It Really Changing How Your Utility Works?

Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.