Utilities at a Crossroads: The Case for Modern CIS Platforms
Utilities relying on legacy CIS platforms face rising costs, rigid architectures, and slow innovation. Learn why modern CIS solutions are becoming the strategic choice for growth.
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CX Reality Check: what customers expect Vs what utilities offer
today’s customers don’t just prefer digital, they demand it. Their expectations, shaped by leading consumer brands, set a high bar for utilities.
The AI Era Has Begun: But Is It Really Changing How Your Utility Works?
Utilities are under pressure from every angle with tighter margins, stricter regulation, and competition, all while customers demand immediate resolution and seamless digital experiences. It’s no surprise that AI has become a strategic priority in almost every boardroom. However, a different reality often emerges: AI stuck in pilots, innovation labs, or isolated chatbots that never integrate into the core of day-to-day operations. Insights are generated, dashboards are built, but billing errors still occur, collections still linger, and field crews still respond to avoidable visits.
Dual Innovation Roadmap
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
Open International rebrands as Open Intelligence, pioneering a new era of technological innovation
Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company’s commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.