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Open Intelligence launches Smartlab, a lab designed to help utilities and telecommunications companies identify, validate, and turn high-value AI opportunities into viable projects ready for implementation.
Open Intelligence was featured in Verdantix’s 2026 Smart Innovators report, reinforcing Smartflex’s role as a utility customer platform for CIS, billing, CRM and customer operations.
ECOGAS was awarded the Best CIS Implementation at the IUCX 2026 Excellence Awards, one of the most significant global events in the utilities sector. This recognition highlights a high-impact operational transformation resulting from a modernization process in which ECOGAS worked closely with Open to simultaneously implement a unified platform. This platform included the Customer Information System (CIS), Smart Meter Data Management (MDM), Field Workforce Mobility (MWM), and the Customer Self-Service Portal (CSS).
Open Intelligence has been named a Major Player in the 2026 IDC MarketScape for AI-Enabled Customer Experience Management (CXM) Solutions for Utilities. IDC MarketScape, a research program by IDC (International Data Corporation) is one of the most respected global assessments for evaluating the competitive fitness of solution providers based on their current capabilities and future vision.
The need to involve citizens in the care and efficient management of water resources, the growing demand for digital services, and the ongoing adaptation to regulatory changes—aimed at improving responsiveness to the challenges posed by the climate crisis—are reshaping the water business in Spain. Companies that do not accelerate their digital transformation risk losing efficiency, competitiveness, and responsiveness.
Open Intelligence, renowned for its technological and software solutions in the utility industry, is pleased to announce its rebranding to Open Intelligence. This strategic change reflects the company’s commitment to continue leading technological innovation with a focus on smart solutions driven by the latest advances in artificial intelligence and cutting-edge technology.
