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Gartner® Market Guide for Utility CIS 2025

Insights

INSIGHTS

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Smartflex unifies all customer data in one centralized platform, utilities can unlock smarter strategies to boost collections and drive revenue growth.
today's customers don't just prefer digital, they demand it. Their expectations, shaped by leading consumer brands, set a high bar for utilities.
See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.
The more personalized the experience, the more valued customers will feel. Our modern CIS solution, Smartflex, helps utilities provide unique customer and employee experiences by offering an extraordinary DCX platform.
When Utility companies decide to adopt multiple systems, they can often face challenges with their business operations.

Transform your business with a robust and flexible platform designed for your needs, allowing you to focus on delivering essential energy, gas or water services.