DCX | DIGITAL CUSTOMER EXPERIENCE
Strengthen end-to-end journeys to meet customer expectations across digital interactions.
Smartflex’s DCX layer empowers utilities to create compelling, end-to-end journeys to meet customer expectations across every interaction.
The solution streamlines customer interactions thanks to cognitive capabilities that turn data into personalized actions delivered through digital channels and a self-service platform. The DCX layer offers enhanced capabilities such as omni-channel communications, chatbots, and online sales functionalities to boost the digital customer experience.
What do we do?
- Empower your company to achieve high levels of customer satisfaction
- Help to create fluent interactions with utility customers through different digital channels
- Help utilities implement innovative strategies to interact with their customers
- Allow utilities to anticipate their customers’ needs
Utilities can reduce their call center costs by approximately 64% with Open’s latest innovation, Proactive Interactions.