Empowering utilities to unify customer operations and enhance CX and billing

We deliver Smartflex. A flexible and scalable platform that unifies customer experience, metering, billing, and workforce management. Its embedded-AI business processes streamline customer operations, ensure regulatory compliance, and elevate customer satisfaction for electricity, gas, water, and telecom companies.

Empowering utilities to unify customer operations and enhance CX and billing

Orchestrating your future

Flexible deployment

Freedom to modernize on your terms with full functional parity, on-premise or cloud, while keeping all customer operations connected under a single platform that gives you total control over your roadmap, risk, and TCO.

Maximize business impact

Unified Customer Operations Platform that breaks down data silos, unifies customer-facing and back-office processes, and simplifies your operation architecture to accelerate innovation and power embedded-AI strategies.

Accelerate growth

Embedded AI working across the same unified workflows to ensure compliance, drive operational excellence, and enable business growth, all while keeping total control of your operation.

Future-ready innovation

Move beyond the traditional meter-to-cash with a platform that integrates CX, metering, billing, and workforce operations to deliver the personalized products and services customers expect in a digital utility.

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.

Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.

Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.

The speed at which we launch new products and services has improved dramatically with Smartflex.

Companies that trust us

Tested in 19 diverse regulatory frameworks

150+

Successful direct implementations

42M+

Monthly billing for energy, gas, water, and telecommunications companies

77M+

Annually managed orders

5/5

Gartner Peer Insights

Tested in 19 diverse regulatory frameworks

Successful direct implementations

Monthly billing for energy, gas, water, and telecommunications companies

Annually managed orders

Top rated CIS in Gartner Peer Insights

Discover more

Industry articles

From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

Utilities face a critical moment in CX evolution: transitioning from reactive service models to proactive, personalized experiences. Smartflex's integrated CX capabilities enable utilities to deliver consistent and anticipatory service across all customer interactions, significantly boosting satisfaction and operational efficiency.

Infographics

Dual Innovation Roadmap

See how utilities can deliver AI wins now while modernizing CIS in parallel. Our Dual Innovation roadmap maps both paths low risk, faster value with Open Smartflex.

Industry articles

The Dual Innovation Strategy: Building AI-Ready Utilities

Artificial intelligence (AI) offers utilities a powerful way to innovate and enhance customer value. However, operating within strict regulatory environments requires balancing immediate AI benefits with system stability. The dual innovation strategy addresses this challenge by enabling utilities to quickly implement targeted AI solutions for operational gains, while gradually modernizing legacy systems.

Take a look at our solution

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

8 Ratings

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Empowering utilities to unify customer operations and enhance CX and billing

Empowering utilities to unify customer operations and enhance CX and billing

Orchestrating your future

Flexible deployment

Maximize business impact

Accelerate growth

Future-ready innovation

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Companies that trust us

Discover more

From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

Dual Innovation Roadmap

The Dual Innovation Strategy: Building AI-Ready Utilities

Take a look at our solution

100%

5

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.

EUROPE

NORTH AMERICA

LATIN AMERICA

LEARN MORE

LEGAL

Transform complexity into simplicity!

Gartner® Market Guide for Utility CIS 2025

Empowering utilities to unify customer operations and enhance CX and billing

Empowering utilities to unify customer operations and enhance CX and billing

Orchestrating your future

Flexible deployment

Maximize business impact

Accelerate growth

Future-ready innovation

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Companies that trust us

Discover more

From Reactive to Proactive: How Smartflex Delivers Total Experience for Modern Utilities

Dual Innovation Roadmap

The Dual Innovation Strategy: Building AI-Ready Utilities

Take a look at our solution

100%

5

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.

Our industry experts are here to guide you on your next step to success!

EUROPE

NORTH AMERICA

LATIN AMERICA

LEARN MORE

LEGAL