How to embrace the essential components of a CX utility
May 2, 2018 by James Wright
Three Remarkable Shipwreck
How to embrace the essential components of a CX utility
How to embrace the essential components of a CX utility
The changes currently reshaping the utility industry are driven by the need to provide customers with a great experience when interacting with their service providers
The changes currently reshaping the utility industry are driven by the need to provide customers with a great experience when interacting with their service providers.
Fort Collins go-live with Open Smartflex CIS
May 2, 2018 by James Wright
Three Remarkable Shipwreck
CIS on the Cloud
Fort Collins go-live with Open Smartflex
Fort Collins goes live with Open Smartflex for the new Fort Collins Connexion services.
Utility
Challenges
Challenges
May 2, 2018 by James Wright
Three Remarkable Shipwreck
Utility Challenges
Utility Challenges
Get to know some of the challenges that utilities have to confront regularly and how to solve each one of them.
Get to know some of the challenges that utilities have to confront regularly and how to solve each one of them.
Solutions
May 2, 2018 by James Wright
Three Remarkable Shipwreck
Solutions
Solutions
Provide utilities with the best-suited applications for decision-making and the adaptability necessary to become market leaders.
Provide utilities with the best-suited applications for decision-making and the adaptability necessary to become market leaders.
Electric Power
Gas
Water
Waste Management
Broadband Telecom and Media
Holistic CIS
Open Smartflex is a software solution that covers the most important functional domains and provides an extensive set of ready-to-go industry practices to drive improved business performance across the mission-critical business processes.
Holistic CIS
Open Smartflex is a software solution that covers the most important functional domains and provides an extensive set of ready-to-go industry practices to drive improved business performance across the mission-critical business processes.
EFIGAS, Gases de Occidente, Gases del Caribe and SURTIGAS, are subsidiaries of the Promigas group which collectively serve more than 3 million customers. To help achieve their business objectives, these companies undertook the search for a technology partner to support their critical processes.
For us, OPEN is the number one CIS provider, which is why we chose them. We have worked together for several years, through which OPEN has supported us and helped us face the challenges of our market. Today we are using OPEN’s solution as a private cloud service; this has allowed us to reduce IT costs, improve response times, efficiently scale our IT capacity, and receive DRP support without significant investment.
Prior to the project implementation, Energuate’s field technicians did not have real-time payment information on their hands, which occasionally resulted in service disconnections of customers that made their payments at the last minute. Energuate solved this situation by implementing the Open Smartflex solution, which integrates payment information and fieldwork processes, preventing unnecessary disconnections; as a result, the company has saved over USD $ 800,000 per year.
We carried out the Brimovil project to optimize fieldwork management and increase customer satisfaction implementing Open’s Field Service solution. It was a real challenge for us and Open took it up. Today I feel confident and supported by Open.
Veolia is a French multinational that provides water, waste management, and administration services globally. Since 2012, Veolia has implemented Open Smartflex in multiple Latin American subsidiaries to transform its customer service and increase efficiency. Starting with just a single operation of 330 thousand customers, Veolia now uses Open Smartflex to serve over 2 million customers in 11 countries.
Open is a strategic ally for our business and we are sure that we will grow together over the coming years.
Open stands out on their ability to really hear us, work as a team and truly build on the different areas of the company. Given the nature of our organization (utility service provider), Energuate has a high number of vendors, and Open is a true business partner. I consider them to be on the positive side of the equation. They add value, are serious in their work and have a high level of commitment to our goals.
Our Customer Stories
