EFIGAS, Gases de Occidente, Gases del Caribe and SURTIGAS, are subsidiaries of the Promigas group which collectively serve more than 3 million customers. To help achieve their business objectives, these companies undertook the search for a technology partner to support their critical processes.

Prior to the project implementation, Energuate’s field technicians did not have real-time payment information on their hands, which occasionally resulted in service disconnections of customers that made their payments at the last minute. Energuate solved this situation by implementing the Open Smartflex solution, which integrates payment information and fieldwork processes, preventing unnecessary disconnections; as a result, the company has saved over USD $ 800,000 per year.

Veolia is a French multinational that provides water, waste management, and administration services globally. Since 2012, Veolia has implemented Open Smartflex in multiple Latin American subsidiaries to transform its customer service and increase efficiency. Starting with just a single operation of 330 thousand customers, Veolia now uses Open Smartflex to serve over 2 million customers in 11 countries.