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Open believes in enabling utilities to deliver new products and services by implementing a digitalization strategy that combines the power of flexible and holistic solutions that at its cores is a CIS augmented in MDM, CRM, CSS, MWM, and OSS functionalities.

The Key Players
Utilities and Telecommunication companies, key players to keep the world running during the COVID-19 era
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Facing the challenges of COVID-19 with Open Smartflex
Service providers are introducing a variety of initiatives to help their customers during the COVID-19 pandemic
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How disruptive events affect utilities’ operations?
Any crisis, such as the current COVID-19 pandemic, can expose how vulnerable a company’s operations can be when facing difficult situations
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The role of utilities during the COVID-19 pandemic
The global pandemic generated by the outbreak of COVID-19 has revealed how our day-to-day routines can be drastically disrupted
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We welcome our new customers in oregon

Tualatin Valley Water District and Clean Water Services will transition to a digital utility
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The utility industry needs a solution provider that combines advanced technology with agility and empathy to tackle its rapidly evolving requirements.
Open International and IBM have teamed up to redefine the way utilities enhance customer experience with the Open Utilities Customer Cognitive Platform.
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Open believes in enabling utilities to deliver new products and services by implementing a digitalization strategy that combines the power of flexible and holistic solutions that at its cores is a CIS augmented in MDM, CRM, CSS, MWM, and OSS functionalities.

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Cognitive CIS: Transform your business using AI to engage customers and deliver increased value
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Transforming your utility's customer experience from good to great
DIGITALIZATION STRATEGY EBOOK
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INTEGRATION MATHEMATICS EBOOK

Open believes in enabling utilities to deliver new products and services by implementing a digitalization strategy that combines the power of flexible and holistic solutions that at its cores is a CIS augmented in MDM, CRM, CSS, MWM, and OSS functionalities.

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YOUR BUSINESS, EMPOWERED

Water

Providing services efficiently, sustainably, and at a reasonable cost has become a challenge for water and wastewater companies, which have been facing issues associated with population growth, water scarcity, environmental issues, aging infrastructure, quality problems, and highly technical and non-technical losses.

Energy

Pressure from environmental policies has led the industry to question the lack of investment in renewable sources and high dependence on hydraulic and fossil resources. Developments such as the decreasing price in solar panels have made customers active participants in energy generation. Energy companies now need to evolve to meet both regulatory requirements and customer demands.

“The speed at which we launch new products and services has improved dramatically with Open Smartflex”

– Oliver Vasquez, CIO at Coopelesca

Gas

Natural gas has been widely adopted as a versatile energy alternative. Its use has extended to several sectors, directly competing with oil and its derivatives. The industry is now preparing to deal with a market that is increasing rapidly while facing challenges such as fluctuating prices, heavier regulations, and environmental concerns.

Non-Traditional

The set of core utility services is stagnant or declining. Consumers are demanding more convenience and convergence from their service providers. To overcome these challenges and prepare for the future, many utilities are readying themselves to step towards non-traditional services to create income alternatives and deliver enhanced customer experience.

2.8 Million
Veolia end customers currently benefiting from Open Smartflex
In just 5 years, Veolia expanded its use of Open Smartflex to cover 11 different operations across Colombia, Ecuador, and Mexico.

YOUR BUSINESS, EMPOWERED

Water

Providing services efficiently, sustainably, and at a reasonable cost has become a challenge for water and wastewater companies, which have been facing issues associated with population growth, water scarcity, environmental issues, aging infrastructure, quality problems, and highly technical and non-technical losses

Energy

Pressure from environmental policies has led the industry to question the lack of investment in renewable sources and high dependence on hydraulic and fossil resources. Developments such as the decreasing price in solar panels have made customers active participants in energy generation. Energy companies now need to evolve to meet both regulatory requirements and customer demands

“The speed at which we launch new products and services has improved dramatically with Open Smartflex”

– Oliver Vasquez, CIO at Coopelesca

Gas

Natural gas has been widely adopted as a versatile energy alternative. Its use has extended to several sectors, directly competing with oil and its derivatives. The industry is now preparing to deal with a market that is increasing rapidly while facing challenges such as fluctuating prices, heavier regulations, and environmental concerns

Non-Traditional

The set of core utility services is stagnant or declining. Consumers are demanding more convenience and convergence from their service providers. To overcome these challenges and prepare for the future, many utilities are readying themselves to step towards non-traditional services to create income alternatives and deliver enhanced customer experience.

2.8 Million
Veolia end customers currently benefiting from Open Smartflex
In just 5 years, Veolia expanded its use of Open Smartflex to cover 11 different operations across Colombia, Ecuador, and Mexico.

Our North American Customers

34

Years of continuous growth

19

Countries served with successful implementations

40+

Millions monthly bills produced with Open Smartflex

100+

Service providers have implemented Open’s solution

Holistic CIS

Open Smartflex is a software solution that covers the most important functional domains and provides an extensive set of ready-to-go industry practices to drive improved business performance across the mission-critical business processes.

Our Customer Stories

Your Business, Empowered

Our Customer Stories