Prior to the project implementation, Energuate’s field technicians did not have real-time payment information on their hands, which occasionally resulted in service disconnections of customers that made their payments at the last minute. Energuate solved this situation by implementing the Open Smartflex solution, which integrates payment information and fieldwork processes, preventing unnecessary disconnections; as a result, the company has saved over USD $ 800,000 per year.
We carried out the Brimovil project to optimize fieldwork management and increase customer satisfaction implementing Open’s Field Service solution. It was a real challenge for us and Open took it up. Today I feel confident and supported by Open
Veolia is a French multinational that provides water, waste management, and administration services globally. Since 2012, Veolia has implemented Open Smartflex in multiple Latin American subsidiaries to transform its customer service and increase efficiency. Starting with just a single operation of 330 thousand customers, Veolia now uses Open Smartflex to serve over 2 million customers in 11 countries.
Open is a strategic ally for our business and we are sure that we will grow together over the coming years
Open stands out on their ability to really hear us, work as a team and truly build on the different areas of the company. Given the nature of our organization (utility service provider), Energuate has a high number of vendors, and Open is a true business partner. I consider them to be on the positive side of the equation. They add value, are serious in their work and have a high level of commitment to our goals.