The story will focus on how Chilquinta, a subsidiary of the Sempra Energy group, created a multi-channel customer service model using a holistic CIS solution provided by Open
The 43rd CS Week will take place April 9-12 in Phoenix, Arizona.
CIO Applications, a technology magazine for CIOs, included Open in its “Top 25 Utilities Tech Solutions Providers-2018
Open Smartflex hosts 3.6 million
end-customers in a private cloud
Cloud Benefits with our solution:
- Manage your company anytime, anywhere
- Reduce the cost of your technology infrastructure
- Ensure the continuity of your business
- Operate with confidence and security
- Avoid unauthorized access to information
EFIGAS, Gases de Occidente, Gases del Caribe and SURTIGAS, are subsidiaries of the Promigas group which collectively serve more than 3 million customers. To help achieve their business objectives, these companies undertook the search for a technology partner to support their critical processes.
For us, OPEN is the number one CIS provider, which is why we chose them. We have worked together for several years, through which OPEN has supported us and helped us face the challenges of our market. Today we are using OPEN’s solution as a private cloud service; this has allowed us to reduce IT costs, improve response times, efficiently scale our IT capacity, and receive DRP support without significant investment.
Prior to the project implementation, Energuate’s field technicians did not have real-time payment information on their hands, which occasionally resulted in service disconnections of customers that made their payments at the last minute. Energuate solved this situation by implementing the Open Smartflex solution, which integrates payment information and fieldwork processes, preventing unnecessary disconnections; as a result, the company has saved over USD $ 800,000 per year.
We carried out the Brimovil project to optimize fieldwork management and increase customer satisfaction implementing Open’s Field Service solution. It was a real challenge for us and Open took it up. Today I feel confident and supported by Open.
Veolia is a French multinational that provides water, waste management, and administration services globally. Since 2012, Veolia has implemented Open Smartflex in multiple Latin American subsidiaries to transform its customer service and increase efficiency. Starting with just a single operation of 330 thousand customers, Veolia now uses Open Smartflex to serve over 2 million customers in 11 countries.
Open is a strategic ally for our business and we are sure that we will grow together over the coming years.
Open stands out on their ability to really hear us, work as a team and truly build on the different areas of the company. Given the nature of our organization (utility service provider), Energuate has a high number of vendors, and Open is a true business partner. I consider them to be on the positive side of the equation. They add value, are serious in their work and have a high level of commitment to our goals.