Prior to the project implementation, Energuate’s field technicians did not have real-time payment information on their hands, which occasionally resulted in service disconnections of customers that made their payments at the last minute. Energuate solved this situation by implementing the Open Smartflex solution, which integrates payment information and fieldwork processes, preventing unnecessary disconnections; as a result, the company has saved over USD $ 800,000 per year.
We carried out the Brimovil project to optimize fieldwork management and increase customer satisfaction implementing Open’s Field Service solution. It was a real challenge for us and Open took it up. Today I feel confident and supported by Open.