Empowering utilities to unify customer operations and enhance CX and billing

We deliver Smartflex. A flexible and scalable platform that unifies customer experience, metering, billing, and workforce management. Its embedded-AI business processes streamline customer operations, ensure regulatory compliance, and elevate customer satisfaction for electricity, gas, water, and telecom companies.

Orchestrating your future

Flexible deployment

Freedom to modernize on your terms with full functional parity, on-premise or cloud, while keeping all customer operations connected under a single platform that gives you total control over your roadmap, risk, and TCO.

Maximize business impact

Unified Customer Operations Platform that breaks down data silos, unifies customer-facing and back-office processes, and simplifies your operation architecture to accelerate innovation and power embedded-AI strategies.

Accelerate growth

Embedded AI working across the same unified workflows to ensure compliance, drive operational excellence, and enable business growth, all while keeping total control of your operation.

Future-ready innovation

Move beyond the traditional meter-to-cash with a platform that integrates CX, metering, billing, and workforce operations to deliver the personalized products and services customers expect in a digital utility.

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Because of the Open’s willingness for feedback, teamwork and outside of the box mentality, they have been a key player in our AMI Technology implementation project. It is uncommon to have a vendor with the right attitude to support us in this modernization project.

Smartflex is a very flexible tool, the same product serves us both for our waste management business and our water business, now we are even considering them for our electric business.

Fundamental aspects for us include the low amount of development required to meet our needs and the technical architecture of the solution, which allows us to make developments in the framework without having to depend on the vendor.

The speed at which we launch new products and services has improved dramatically with Smartflex.

Companies that trust us

Tested in 19 diverse regulatory frameworks

Successful direct implementations

Monthly billing for energy, gas, water, and telecommunications companies

Annually managed orders

Top rated CIS in Gartner Peer Insights

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Industry articles

How utilities can free operational capacity without increasing technological complexity with Smartflex

Operational capacity in utilities is often limited by fragmented systems and repetitive manual tasks. Smartflex embeds artificial intelligence directly into core utility workflows, enabling teams to automate routine processes, make informed decisions with contextualized data, and optimize customer service, billing, collections, and field operations.

Industry articles

Utilities’ employee reinvention in the new AI era

Artificial intelligence and unified platforms are transforming work across the utility sector. By eliminating tool fragmentation and context-switching, utilities can empower employees to transition from routine task execution to strategic, high-value oversight.

News

Open Intelligence launches Smartlab to accelerate the value of AI in utilities and telecommunications

Open Intelligence launches Smartlab, a lab designed to help utilities and telecommunications companies identify, validate, and turn high-value AI opportunities into viable projects ready for implementation.

Take a look at our solution

Open Intelligence was rated 5 out of 5 by customers on Gartner Peer Insights, in the Utility Customer Information Systems category.

100%

Recommend

5

10 Ratings

Verdantix 2026 Smart Innovators: Utility Customer Platforms

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Empowering utilities to unify customer operations and enhance CX and billing

Orchestrating your future

Flexible deployment

Maximize business impact

Accelerate growth

Future-ready innovation

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Companies that trust us

Discover more

How utilities can free operational capacity without increasing technological complexity with Smartflex

Utilities’ employee reinvention in the new AI era

Open Intelligence launches Smartlab to accelerate the value of AI in utilities and telecommunications

Take a look at our solution

100%

5

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.

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Empowering utilities to unify customer operations and enhance CX and billing

Orchestrating your future

Flexible deployment

Maximize business impact

Accelerate growth

Future-ready innovation

Most AI projects fail, not because of the technology, but because operations aren’t ready for real impact.

Explore all the benefits designed for your industry

Companies that trust us

Discover more

How utilities can free operational capacity without increasing technological complexity with Smartflex

Utilities’ employee reinvention in the new AI era

Open Intelligence launches Smartlab to accelerate the value of AI in utilities and telecommunications

Take a look at our solution

100%

5

Transform your business with a reliable and flexible platform designed to thrive in an ever- changing environment.

Our industry experts are here to guide you on your next step to success!